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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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839 Reviews of Lauderdale BMW of Pembroke Pines
February 06, 2024
I asked the service representatives PAULA SOTO three times, please, to wash my car well, and they did not pay attention to anything, I had to complain to the Manager, Mr. Tod, about the poor service rec times, please, to wash my car well, and they did not pay attention to anything, I had to complain to the Manager, Mr. Tod, about the poor service received. And although Mr. Tod had his good will to do the job again, having to waste time again and after complaining and the store Manager having to intervene, is unfortunate for a firm like BMW, I am disappointed and I am telling All my friends who have BMWs, I'm thinking about changing car brands to Mercedes Benz, because this in Pembroke Pines is something that happens recurrently, everything is slow and no one respects the value of my time when I look for services, what's more, I have to do other things. maintenance that I WILL NOT DO IN THAT LOCAL EVER AGAIN. Also that day the clients who heard me complain to the manager said that the same thing had happened to them, but I went public complaining and they didn't. Thank you for your time. More
by RICARDO EVANGELISTA
Employees Worked With
Paola Soto, Todd Eazarsky
February 03, 2024
Very efficient Service Advisor. Car was cleaned after tires were replaced. Julie advised re up coming servicing requirements. Julie is#1 Car was cleaned after tires were replaced. Julie advised re up coming servicing requirements. Julie is#1 More
by enidaweston
Employees Worked With
Julie Miller, Julie Miller
January 14, 2024
I had some noises coming from the A/C of the car, and I am glad that the warranty covered the repair after initial discussions with the mechanics and technicians. I have just got the car back, and the nois am glad that the warranty covered the repair after initial discussions with the mechanics and technicians. I have just got the car back, and the noise is gone. Carol Craig made the difference for me, not only for being always responsive and willing to help but also for understanding the issues with the car. I want to take this opportunity to thank Carol for representing the brand so well. Thank you, Carol! More
by Alex Leal
Employees Worked With
Carol Craig
December 24, 2023
This dealership is shady. You negotiate the price then they add a mandatory $995 charge for Starguard, a tracking device most people don't want. I was able to negotiate it dow You negotiate the price then they add a mandatory $995 charge for Starguard, a tracking device most people don't want. I was able to negotiate it down for $695 so if you don't want this add on know that its negotiable. I flew in from another state to pick up the car and the deal was done 5 days prior to me arriving. The car was not cleaned well and it didn't have the break fluid flushed. When I brought it up I was told I can do it when I get home because it's under warranty. No it isn't, brake fluid is a consumable. If I didn't know better I would have had to pay for this after I drove 14 hours home. If you're going to certify a car you should do a more thorough inspection and make sure EVERYTHING is actually done to it. Rani was pleasant to work with as a salesman but definitely be on guard with this dealership. More
by laurene
Employees Worked With
Rani Shalmoni, AJ Bose
December 18, 2023
I was unhappy today but Phil once again came and saved the day. I edited my review. You judge a business on how they resolve problems. Thank you so much for making me feel like a valued customer. I unfort the day. I edited my review. You judge a business on how they resolve problems. Thank you so much for making me feel like a valued customer. I unfortunately can’t say the same for Bmw financial I’m not pleased but that is not the dealer issue. Happy holidays. . More
by cimonecampbell
Employees Worked With
Daniella , Phillip Guala
December 14, 2023
Lorenzo Piquet was amazing. He greeted me warmly and was very receptive to my questions. I love his pleasant and inviting sales style and I trusted him almost immediately. Al He greeted me warmly and was very receptive to my questions. I love his pleasant and inviting sales style and I trusted him almost immediately. All his explanations were clear regarding the deposits required, financing options and sales process. I had not planned to buy a BMW and in fact just decided to stop in at BMW after a nightmare experience at the West Broward Porsche dealership. Lorenzo made my purchase of the X3 smooth and stress free. I am so thankful that Lorenzo was assigned to me. I would also like to commend Laura Candurin for streamlining the financing process after I made a deposit. Laura maintained constant communication with me to ensure I completed all the necessary paperwork through Docusign and she minimized my anxiety in going through the financing process. I am a BMW gurl now. Yeah!! More
by Denise Lane
Employees Worked With
Lorenzo Piquet, Laura Candurin
