
Laura Buick GMC
Collinsville, IL
Filter Reviews by Keyword
By Type
Showing 2,644 reviews
Great Experience I could not be more satisfied with the service I received at Laura Buick. They made buying a car easy. The entire staff was friendly, professional a I could not be more satisfied with the service I received at Laura Buick. They made buying a car easy. The entire staff was friendly, professional and knowledgable. The price was right, the deal was made quickly and the process to sign all the paperwork was painless. John Touchette, our saleman, was attentive to our needs and made us feel that he cared about our satisfaction. I would highly recommend buying a car from Laura Buick! More
New truck purchase Chris was awesome and knew everything in reply to my questions. Was very prompt to call or text back also. Have recommended him to others already Chris was awesome and knew everything in reply to my questions. Was very prompt to call or text back also. Have recommended him to others already More
Quick Fix The service department is great. Jamie, my service consultant, ensured we were taken care of promptly and properly. We've always had quality service The service department is great. Jamie, my service consultant, ensured we were taken care of promptly and properly. We've always had quality service without need to followup! More
Buick Encore I had a very good experience with Jonathan Hegger and Mike Miller...they were informative but not “pushy”... I will recommend this dealership to my fr I had a very good experience with Jonathan Hegger and Mike Miller...they were informative but not “pushy”... I will recommend this dealership to my friends More
Great dealership They were very friendly and professional. Everyone that walked by me while I was waiting for service smiled and said hello to me( finance, salesmen, They were very friendly and professional. Everyone that walked by me while I was waiting for service smiled and said hello to me( finance, salesmen, and office workers. More
Trade/Purchase Salesman contacted me and made appointment, also confirmed arrival time. (We live 2.5 hours away).. Jason worked well with us, gave a fair price on ou Salesman contacted me and made appointment, also confirmed arrival time. (We live 2.5 hours away).. Jason worked well with us, gave a fair price on our trade, an got us on our way quickly. He was very professional, and displayed good product knowledge. Overall a great experience! We will definitely be back! More
Great environment and friendly service with good pricing. Bought a 2015 ram used from Laura and got a great deal on it, thousands less than comps elsewhere. Very friendly staff and painless buying process. Bought a 2015 ram used from Laura and got a great deal on it, thousands less than comps elsewhere. Very friendly staff and painless buying process. More
Had a great experience Had excellent service. Kelley Sandheinrich was a great sales consultant! Very kind and helpful. Would definitely recommend going if you haven’t. Tons Had excellent service. Kelley Sandheinrich was a great sales consultant! Very kind and helpful. Would definitely recommend going if you haven’t. Tons of vehicles and great people. More
Great experience!! Most paperwork started over the phone. This dealer truly knows how to move a product and have it customized for the majority of the public and what they want at a fraction of the cost of ot This dealer truly knows how to move a product and have it customized for the majority of the public and what they want at a fraction of the cost of other dealers. Floor mats, bed liner, lift or tires and wheels! You name it! It is done and ready for you to enjoy with little or zero markup! More
Simply amazing I contacted them on a Wednesday night....They happened to send me to the BEST salesman! (Jon “the cop”’) I told him what I was in the market for and m I contacted them on a Wednesday night....They happened to send me to the BEST salesman! (Jon “the cop”’) I told him what I was in the market for and my price range, he told me what he had in the price range I was looking for. Never did he push me he listened to why I had a price range and that I was NOT looking to finance that wasn’t even an option. Before hanging up he gave me a few stock numbers of the vehicles I was interested in and encouraged me to look them up on their site as I was 2hrs away. I told him I would be looking and talking with my husband. He never rushed me once, he gave me his contact number and if I had any questions go get back with him anytime. So by Thursday night I had it narrowed to 2. Friday morning I called my salesman and told him I was on my way to look at 2 I was interested in. When I arrived greeted by such great people. They got him right away. Took about 10 mins to get the keys to drive. Came back and talked numbers and about life. He made it sooooo easy, such a warming dealership, nothing was pushy about it at all. That was by far the fastest I’ve ever bought a vehicle. And it was all my choice! Never felt pressured or felt that he was over my shoulder listening to what I had to say to my husband. I give this dealership all stars across any chart! We loved doing business with Jon and we will definitely be back when we are ready to purchase our next! Thank you so much for easing the pain of buying a new vehicle! More