
Laura Buick GMC
Collinsville, IL
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Brought vehicle in because dash was reading “engine hot, a/c I was called the following day and told that a radiator clamp was off and that it was spewing anti freeze and that’s why it was running hot. I picked I was called the following day and told that a radiator clamp was off and that it was spewing anti freeze and that’s why it was running hot. I picked it up that day and the very next day while sitting in St. Louis traffic the light comes on with the exact same thing showing on the dash. I had to go back to the dealership on a prayer that I wouldn’t stall in the middle of traffic. Mind you I was charged a$130 diagnostic fee for a misdiagnosis. More
Lack of communication!!! No communication between Laura GMC service dept. & myself, I had to call them to find out the status of my vehicle!! No communication...No call tellin No communication between Laura GMC service dept. & myself, I had to call them to find out the status of my vehicle!! No communication...No call telling me my Sierra was going to be kept overnight both nights I had to call Laura GMC to find out the status of my vehicle at 4:30 P.M. both nights then they told me they were keeping it overnight!! No communication!! More
Overall great experience Just bought my second truck from Laura Buick and both transactions have been great. Very easy to work with. I worked with salesman Danny Griffiths bot Just bought my second truck from Laura Buick and both transactions have been great. Very easy to work with. I worked with salesman Danny Griffiths both times and he found exactly what I wanted at the price I wanted to pay. Danny’s is very easy going and both my dealings were straight down to business which is why I will continue to go back. More
It will be hard to find a better dealership. If you're looking for a new vehicle which I was looking for a GMC they have more of a selection on their lot than 3 good sized dealerships combine so If you're looking for a new vehicle which I was looking for a GMC they have more of a selection on their lot than 3 good sized dealerships combine so to say the least they're more than likely to have what you're looking for and at probably the best price you can find out there and their sales staff is very professional and very knowledgeable to get you through the process of buying your new vehicle seamlessly and in a timely manner excellent dealership well worth a visit. More
Great Experience I went back to Laura GMC because the first time was such a great experience. The second time was awesome as well. They are professional and well org I went back to Laura GMC because the first time was such a great experience. The second time was awesome as well. They are professional and well organized, and I saved a lot of money! More
Great experience We had a great experience our salesman was great to work with very knowledgeable with the vehicles. Their selection of vehicles was amazing they had s We had a great experience our salesman was great to work with very knowledgeable with the vehicles. Their selection of vehicles was amazing they had so many different options it was easy to find what we were looking for More
Rental I was issued a rental when my truck was serviced. I was not happy that the rental was below 1/4 of a tank in gas. I had to immediately get gas in it t I was issued a rental when my truck was serviced. I was not happy that the rental was below 1/4 of a tank in gas. I had to immediately get gas in it to make it home. I know I had to refill the fuel as I got it. But, how about leaving enough fuel in it so that way customers dont have to he riding on empty. More
Top Notch Great experience all the way around. Took their time to help us and make sure we left the lot happy with our decision to buy. Great experience all the way around. Took their time to help us and make sure we left the lot happy with our decision to buy. More
Very pleased with the entire experience of purchasing a new Outstanding customer service. Jason Welsch was very pleasant and knowledgeable. We would highly recommend him and this dealership to our family and f Outstanding customer service. Jason Welsch was very pleasant and knowledgeable. We would highly recommend him and this dealership to our family and friends. He completed our transaction in a timely manner. More
Outstanding service and excellent pricing. I'm very pleased with the level of service and deal that I received on my recently purchased 2018 GMC Acadia. Jon Werner (salesman) went above and be I'm very pleased with the level of service and deal that I received on my recently purchased 2018 GMC Acadia. Jon Werner (salesman) went above and beyond to make sure that my trip to pick up this car went smoothly. Highest recommendation. More