
Laura Buick GMC
Collinsville, IL
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Honest and efficient I went to Laura Buick knowing what I was looking for and left without hassle of a salesman pressuring me for another product/upgrade. Very straight f I went to Laura Buick knowing what I was looking for and left without hassle of a salesman pressuring me for another product/upgrade. Very straight forward and to the point. More
3500 Denali I called and talked to Jason about the truck I wanted to buy. I had a trade in and gave him my information about my trade in and he called me back wit I called and talked to Jason about the truck I wanted to buy. I had a trade in and gave him my information about my trade in and he called me back within 15 minutes with a price for my truck.On Monday I drove to Laura Buick GMC : 968 miles to pick-up my new truck. I did not arrive till 6;45pm and was on my way by 8:15. Jason was working with another customer when I arrived but I only had to wait a few minutes and he had keys in my hand to check out my new truck while he finished with his customer. Jason let the finance guy know I was there and when he was ready for the paperwork to be signed he called me into the office. He was very fast and efficient. Jason stayed after hours to make sure he answered all my questions and set up my Onstar account and got my cell phone connected. He made sure I had no questions before I left. I have been in sales for over 30 years and staff at Laura has very good customer service. More
Great experience! Laura GMC has the best selection of trucks I have ever seen. The staff is very professional and friendly. They clearly have a great work culture. Andr Laura GMC has the best selection of trucks I have ever seen. The staff is very professional and friendly. They clearly have a great work culture. Andrew made my experience great. I have already recommended Laura to family and friends. More
Service Very fast and very good service on our GMC pick up . I feel they went out of there way to help us on a expected service and was very quick on getting Very fast and very good service on our GMC pick up . I feel they went out of there way to help us on a expected service and was very quick on getting it back to us. Good job More
Very Good I was in and out fast and the service was great. I was surprise of the loaner truck. It was more that I what I thought I would receive. I was in and out fast and the service was great. I was surprise of the loaner truck. It was more that I what I thought I would receive. More
Great Dealership Clean facility, friendly staff and great selection of vehicles. Had the best prices and weren't pushy and didn't try to sell me something I didn't wan Clean facility, friendly staff and great selection of vehicles. Had the best prices and weren't pushy and didn't try to sell me something I didn't want. Would definitely come back. More
Awesome Experience! Laura Buick GMC had a clean facility with friendly staff. The new car purchase went fast and smooth. We were undecided about which type of Yukon XL Laura Buick GMC had a clean facility with friendly staff. The new car purchase went fast and smooth. We were undecided about which type of Yukon XL to purchase and John Touchette made the decision easy by giving us the facts about each vehicle. He was fantastic!! More
Buick I was kept informed about my car. Getting a loaner car took a little longer than usual, but I am grateful to have this option. I was kept informed about my car. Getting a loaner car took a little longer than usual, but I am grateful to have this option. More
Excellent customer service! Went in for an oil change. Opted to have additional service offered by service technician. While they were completing the service, they discovered my Went in for an oil change. Opted to have additional service offered by service technician. While they were completing the service, they discovered my washer fluid pump wasn’t working. They advised me of the issue and the fact it would be covered under warranty. They replaced the pump without hesitation. That’s shows honesty, integrity, and their willingness to back their product. More
Great experience! We were so pleased with our recent purchase of a Buick Regal. It was a very streamlined process. Joe Adams did a great job. We will be back! We were so pleased with our recent purchase of a Buick Regal. It was a very streamlined process. Joe Adams did a great job. We will be back! More