
Laura Buick GMC
Collinsville, IL
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Purchase of a new 2018 Sierra 1500 I called and and got a quote on a new 2018 GMC Sierra 1500 Denali. Jonathan Hegger called back and we set up an appointment. After driving four hours I called and and got a quote on a new 2018 GMC Sierra 1500 Denali. Jonathan Hegger called back and we set up an appointment. After driving four hours to get to Laura GMC, we met, I drove the truck and did the paperwork. We were in and out with the new truck in about 90 minutes. Jonathan was great to work with and very prepared. This is the first time I have purchased a truck over the phone and would do it over again in a second. Everything went fast and everyone was very professional. More
Would highly recommend LAURA Buick GMC My husband and I both purchased vehicles from Laura Buick GMC. We both are very pleased with our experience. Brandon Treat was great to work with. He My husband and I both purchased vehicles from Laura Buick GMC. We both are very pleased with our experience. Brandon Treat was great to work with. He was very knowledgeable and helpful. Thad was also very easy to work with. No pressure and great prices. We both would highly recommend Laura dealership. More
Richard Schooley First, our sales representative was waiting for us when we arrived and was aware of how valuable our time was. He was very attentive and sped the pro First, our sales representative was waiting for us when we arrived and was aware of how valuable our time was. He was very attentive and sped the process up as much as possible. Our sales representative was knowledgeable about the truck we were purchasing, treated me and my family with respect and was considerate of any needs he may have thought we needed. The dealership was nice and clean. Our experience in the finance department was the same. Kind and friendly. I feel that we got a fair deal on our trade-in and am satisfied with the amount we paid for the truck we purchased. More
Great deal High volume dealership means slower responses from your calls and emails. If you are buying used then expect to wait 4-5 days once you find the vehicl High volume dealership means slower responses from your calls and emails. If you are buying used then expect to wait 4-5 days once you find the vehicle you want to buys so they can get it serviced. Odd process when they take in a trade in they list it for sale before they check it out and fix it up. Other than that I couldn’t find a comparably prices truck anywhere close to what they had. For the money o saved the wait is worth it! More
great experience honest and friendly sale person, no pressure, supplied what was agreed on, explain the operation of truck and what all those knobs were for, highly re honest and friendly sale person, no pressure, supplied what was agreed on, explain the operation of truck and what all those knobs were for, highly recommend this dealship More
Lost Key/FOB While in Service. Dealer good price Not Service Many issues requiring me to return a new vehicle back to service. The last inconvenient trip resulted in Lost Keys/FOB While in Service, they had to m Many issues requiring me to return a new vehicle back to service. The last inconvenient trip resulted in Lost Keys/FOB While in Service, they had to make another key & FOB but in doing so, made my spare set unusable. Now I'm told I have to take more of my time and inconvenience to make another appointment to fix this error. Spending $40,000 on a new vehicle was supposed to free my mind of vehicle issues, but this GMC has disappointed with dismissals of quality issues brought to their attention. More
Awesome Best service I have received at any dealer. They are aways freindly and quick to respond to my needs. I have all my service work done at the location. Best service I have received at any dealer. They are aways freindly and quick to respond to my needs. I have all my service work done at the location. More
2016 Sierra The service department is always great. All the visits I have made are always good. David Day is always attentive to my vehicles needs. Scott always h The service department is always great. All the visits I have made are always good. David Day is always attentive to my vehicles needs. Scott always has time to say hi. More
GREAT!! They kept me posted during the repairs and kept me informed as to what they found. When I discovered a problem with the tires after I picked it up. They kept me posted during the repairs and kept me informed as to what they found. When I discovered a problem with the tires after I picked it up. they got on it and discovered that two of the tires that I had just put on were defective. Will continue to have my truck serviced there. More
Hassle free car purchase Love the hassle free process of being able to buy new car. No pressure On the buying process. Would definitely recommend Laura to anyone.loved it! Love the hassle free process of being able to buy new car. No pressure On the buying process. Would definitely recommend Laura to anyone.loved it! More