
Laura Buick GMC
Collinsville, IL
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Recall repair Called for appointment they said it would take 30 min. We showed up checked in, and it only took 15 min. The service people were very friendly and kno Called for appointment they said it would take 30 min. We showed up checked in, and it only took 15 min. The service people were very friendly and knowledgeable they strive to get us in and out really quickly More
Outstanding experience Jason Welsch was a true pleasure to work with. His knowledge of the vehicles he is selling is outstanding and he was able to get everything done quick Jason Welsch was a true pleasure to work with. His knowledge of the vehicles he is selling is outstanding and he was able to get everything done quickly. More
Great Experience...Again I purchased a new truck 8 months ago and just returned to Laura Buick for an upgraded model. Customer service was great....again! I've purchased man I purchased a new truck 8 months ago and just returned to Laura Buick for an upgraded model. Customer service was great....again! I've purchased many vehicles over the years and working with Laura Buick, and my salesman Kerry Carnes in particular, was quick, easy and a great experience. Thanks! More
Great job by the Laura Buick GMC team! This was my second experience at Laura Buick GMC, traded my 2015 Sierra (purchased at Laura), for a new 2018 Sierra. Came out from Denver and so each This was my second experience at Laura Buick GMC, traded my 2015 Sierra (purchased at Laura), for a new 2018 Sierra. Came out from Denver and so each time have been very thankful that there were no last minute gimmicks or salesmanship for surprise add-ons. My sales rep Cody O'Neil did a great job from our first conversation on the telephone through the final handshake at the dealership. And because I was traveling from out of town, also really appreciated that they had my transaction completed in just under 2 hours, and I was back on the road to Denver! Great job Laura team!! More
It was great I had to drive 4 hours to buy this truck & will do it again if I ever buy another new truck Everyone at the dealer were great Mr White our salesman I had to drive 4 hours to buy this truck & will do it again if I ever buy another new truck Everyone at the dealer were great Mr White our salesman was super great More
Repairs in less than a week /False advertisement Purchased a 2007 Dodge Ram 1500 from this dealership on 22 August 2018. They had the truck in the shop for two weeks replacing parts in the suspe Purchased a 2007 Dodge Ram 1500 from this dealership on 22 August 2018. They had the truck in the shop for two weeks replacing parts in the suspension, front left and front right ball joint and brakes which took way longer than expected. After all the repairs they wouldn't haggle at all on the price and I ended up paying thousands more than the black book on the vehicle but I got it anyway because I really liked it. Also, it was listed with a clean CarFax and no accidents on their internet site, and when I pulled the CarFax myself it stated it was in an accident with the first owner. Lastly I'm writing this review on 28 August 2018 after I get it checked out at the mechanic and he tells me that the Rack and Pinion in the truck is leaking power steering fluid and it's going to be over $700 dollars. I call Laura Buick GMC and inquire if they can help me out considering they said they couldn't move on price becuase they dropped so much cash into repairs earlier, but I guess they just missed this one? Mike told me that it's not covered on the 15 day/500 mile powertrain warranty and told me to have fun with the repairs. I would not reccomend this dealership to anyone. More
Excessive oil use of 2011 Equinox After completing 10 oil checks, Laura Buick agreed to replace defective pistons and rings and 2 drive chains. Car runs like new. Thanks to Laura Buick After completing 10 oil checks, Laura Buick agreed to replace defective pistons and rings and 2 drive chains. Car runs like new. Thanks to Laura Buick staff! More
Perfect truck awesome price I needed a specific truck for a new business and they had two when most people had NONE! Drive down to the dealership, picked my truck, and left in l I needed a specific truck for a new business and they had two when most people had NONE! Drive down to the dealership, picked my truck, and left in less than two hours. Perfect truck, excellent trade value, and awesome price! More
Great Customer Service Laura Buick has great customer service in both the sales and service department. Would highly recommend this dealership to friend and family. Have h Laura Buick has great customer service in both the sales and service department. Would highly recommend this dealership to friend and family. Have had my car into service twice for oil change and they are super fast and friendly! More
preowned Ford truck,found at GMC dealer called Steve about a F250 he had on line,low miles,diesel,too good to be true.he said come by Monday and test drive.WOW what a truck,one owner,Platinu called Steve about a F250 he had on line,low miles,diesel,too good to be true.he said come by Monday and test drive.WOW what a truck,one owner,Platinum,I have been looking at Ford dealers,never had exactly what I wanted.Steve was very knowledgeable,NO PRESSURE,and professional.He had truck serviced next day,I did a final inspection,truck was washed and very clean, and bought it.showroom very clean ,great mix of preowned vehicles.new inventory second to none. More