
Laura Buick GMC
Collinsville, IL
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Good Value but details overlooked I believe I got a good deal. The salesman Alex did a great job keeping in touch with me as my truck was lifted and tires added. However, a few detai I believe I got a good deal. The salesman Alex did a great job keeping in touch with me as my truck was lifted and tires added. However, a few details were missed. For instance, there were no floor mats provided with the purchase. In addition, the driver side head lamp is burned out so just a few headaches I need to take care of now. More
Excellent service! Finally, one of a few that does what they say they are going to do with no problem! Laura Buick is sooo easy to work with!!! Thank you!! Finally, one of a few that does what they say they are going to do with no problem! Laura Buick is sooo easy to work with!!! Thank you!! More
Kevin stepped in and was great to work with I did not originally have a good experience, due to the lack of knowledge and communication on a service reps part but did in the end feel confiden I did not originally have a good experience, due to the lack of knowledge and communication on a service reps part but did in the end feel confident with Kevin and he apologized and did not charge me for the parts, as there was a note out from GMC on the issue. He was very pleasant to work with and made sure it was right. More
Excellent customer service We have purchased multiple vehicles from Laura Buick GMC and love the no hassle process. Steve Hobbs is an awesome sales person to work with. We have purchased multiple vehicles from Laura Buick GMC and love the no hassle process. Steve Hobbs is an awesome sales person to work with. More
Purchase of 2018 GMC Canyon Overall the best experience I have had in purchasing a vehicle. The staff was very responsive to my request. The purchase was done almost entirely on Overall the best experience I have had in purchasing a vehicle. The staff was very responsive to my request. The purchase was done almost entirely on the internet and by phone. Nothing changed the day of purchase and pick up. Great sales staff no issues at all. More
Great Frendly people. Quick service clean waiting area with snacks and water. Confidence in getting the job done right the first time. Many trucks to look a Frendly people. Quick service clean waiting area with snacks and water. Confidence in getting the job done right the first time. Many trucks to look at More
2018 GMC Sierra Jon Werner was quick to do the deal. A man of his word & was very thorough & knowledgeable in every aspect of the car deal. I truly enjoyed the exper Jon Werner was quick to do the deal. A man of his word & was very thorough & knowledgeable in every aspect of the car deal. I truly enjoyed the experience. I would not hesitate to recommend Jon & this dealership to family & friends. More
Lane departure working only intermittently Service department states they scanned computer ND hd codes stored in system, test drove my car but mileage on my car in was 10964 and mileage out 1 Service department states they scanned computer ND hd codes stored in system, test drove my car but mileage on my car in was 10964 and mileage out 10964 . Couldn’t have drove the car. More
Oil change and tire rotation Excellent service. Always greeted at the door with a welcome and a how may we help you. Nice inside drive thru to keep you out of the weather conditi Excellent service. Always greeted at the door with a welcome and a how may we help you. Nice inside drive thru to keep you out of the weather conditions. Very nice waiting area with complimentary snacks, water and coffee. Once finished, they pull your vehicle back inside. Very satisfied and will definitely be going back. More
Routine maintenance Courteous, on time, pleasant environment. Easy checkin, explained our options in detail, service rep was very pleasant to deal with. Will definitely c Courteous, on time, pleasant environment. Easy checkin, explained our options in detail, service rep was very pleasant to deal with. Will definitely consider returning to Laura for future service needs. More