Laura Buick GMC

Sales staff ok, financial writer very unethical My salesman was accommodating and seemed genuine, but some of the other department personnel needs to be reminded of customer care. My spouse and I h My salesman was accommodating and seemed genuine, but some of the other department personnel needs to be reminded of customer care. My spouse and I have excellent credit and with this finance guy/dealership, credit score means nothing. I should have qualified for an excellent rate based on my score but I didn’t. I’m guessing every buyer, irregardless of score gets a crooked high interest rate. Then he had the nerve to tell me to “wait a few months before I pay the loan off”. Presumably, to insure his loan writing commission for the loan (and so he wouldn’t get scrutinized from above for the $1000 finance incentive). The loan will be paid off with the first invoice. He honestly spent less than 5 minutes with us finalizing paperwork. True xxxxxxx! Vehicle was not detailed, accessories were not installed and there was a rock chip they wouldn’t make amends for. I turned in a nicer trade than I feel I received in a new version. More

Great and efficient job . Mike had almost everything ready by the time we got there. All we had to do is so up , sign papers, and walk out the door with a new vehicle. He sh . Mike had almost everything ready by the time we got there. All we had to do is so up , sign papers, and walk out the door with a new vehicle. He showed us all the new options. More

2018 GMC 3500 Denali When I started my search for a New Truck I was after a very specific set of options and Equipment. I spoke with two local dealers who could Order a 2 When I started my search for a New Truck I was after a very specific set of options and Equipment. I spoke with two local dealers who could Order a 2019 the way I wanted it but the pricing had no incentives available. I found the Truck I wanted at Laura Buick GMC. I showed my local dealer the truck and asked if they could get it for me. A quick "no that's to far to go" was there answer. So I called Dave and Started the Process to buy the truck. Their price was great, lower than I had seen anywhere else. Once all the Details were worked out, I booked a flight and a hotel room. Dave Picked me up at 9:00am at the Hotel 20 miles from the Dealership and was very friendly. When we arrived at the dealership the truck was right our front ready to go with the two accessories I asked about and added already in the truck. The Paperwork process was fast and Painless. Dave then showed me a few things on the truck I had questions about and pointed me in the direction to head home, 7.5 hours and over 475 miles. I can tell you this. The flight, hotel, and Drive home were worth it for this truck, the deal and the Experience. I sell boats for a living and value high customer service and honesty. This dealership gets it and so does Dave. I recommend them and will probably be back if I need another GM product that they sell. Chris R. More

Good Value but details overlooked I believe I got a good deal. The salesman Alex did a great job keeping in touch with me as my truck was lifted and tires added. However, a few detai I believe I got a good deal. The salesman Alex did a great job keeping in touch with me as my truck was lifted and tires added. However, a few details were missed. For instance, there were no floor mats provided with the purchase. In addition, the driver side head lamp is burned out so just a few headaches I need to take care of now. More

Excellent service! Finally, one of a few that does what they say they are going to do with no problem! Laura Buick is sooo easy to work with!!! Thank you!! Finally, one of a few that does what they say they are going to do with no problem! Laura Buick is sooo easy to work with!!! Thank you!! More

Kevin stepped in and was great to work with I did not originally have a good experience, due to the lack of knowledge and communication on a service reps part but did in the end feel confiden I did not originally have a good experience, due to the lack of knowledge and communication on a service reps part but did in the end feel confident with Kevin and he apologized and did not charge me for the parts, as there was a note out from GMC on the issue. He was very pleasant to work with and made sure it was right. More

Excellent customer service We have purchased multiple vehicles from Laura Buick GMC and love the no hassle process. Steve Hobbs is an awesome sales person to work with. We have purchased multiple vehicles from Laura Buick GMC and love the no hassle process. Steve Hobbs is an awesome sales person to work with. More

Purchase of 2018 GMC Canyon Overall the best experience I have had in purchasing a vehicle. The staff was very responsive to my request. The purchase was done almost entirely on Overall the best experience I have had in purchasing a vehicle. The staff was very responsive to my request. The purchase was done almost entirely on the internet and by phone. Nothing changed the day of purchase and pick up. Great sales staff no issues at all. More

Great Frendly people. Quick service clean waiting area with snacks and water. Confidence in getting the job done right the first time. Many trucks to look a Frendly people. Quick service clean waiting area with snacks and water. Confidence in getting the job done right the first time. Many trucks to look at More

2018 GMC Sierra Jon Werner was quick to do the deal. A man of his word & was very thorough & knowledgeable in every aspect of the car deal. I truly enjoyed the exper Jon Werner was quick to do the deal. A man of his word & was very thorough & knowledgeable in every aspect of the car deal. I truly enjoyed the experience. I would not hesitate to recommend Jon & this dealership to family & friends. More