
Laura Buick GMC
Collinsville, IL
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Awesome Dealership Awesome dealership with an outstanding staff! You will not beat their prices in the southern U.S. I tried to beat their prices from FL to AR, and no Awesome dealership with an outstanding staff! You will not beat their prices in the southern U.S. I tried to beat their prices from FL to AR, and no dealer could touch them. I highly recommend taking a trip to Laura. More
Worth the drive! We love our new truck! Fast and efficient sales and service. They fixed a scrape in the paint that we found before we left too. We love our new truck! Fast and efficient sales and service. They fixed a scrape in the paint that we found before we left too. More
Great Sales Rep Customer Service I want to give 5 stars, but since this is a OVERALL RATING, I have to deduct one star for the interaction I had with David ??? in financing...I will I want to give 5 stars, but since this is a OVERALL RATING, I have to deduct one star for the interaction I had with David ??? in financing...I will leave it at that. The 4 Stars goes all to Doug Johannes. Once I decided on a vehicle, Doug was very hands on and kept me informed about every and anything there was for me to know or do before arriving to the dealership. When I had some questions about financing that I just couldn't get from the financing guy, I voiced my concerns to Doug and he didn't waste any time contacting me to get a clear understanding and assured me he would get the answers I needed. Doug came through as promised and put my mind at ease. To me, he went above and beyond to keep me satisfied about this purchase. I would recommend Doug to any and everyone looking to purchase a new or use Buick/GMC....but stay away from David in financing. More
Warranty work Everything was superb except for the fact that i have had the same problem happen twice in 1 month. Came in June as me rear view mirror had fallen of Everything was superb except for the fact that i have had the same problem happen twice in 1 month. Came in June as me rear view mirror had fallen of the window. Now in July had to come back as rear view mirror fell off a second time. More
A pleasant buying experience. Thank you! Our salesman, Jim Lombardo, could not have been easier to deal with. We always dread going in to buy any vehicle with the typical pushy, stand over yo Our salesman, Jim Lombardo, could not have been easier to deal with. We always dread going in to buy any vehicle with the typical pushy, stand over you, know it all sales people we have encountered in the past. But, this was the complete opposite. Even though we knew almost exactly what we were looking for, we wanted to visit a dealership that had models to actually took and feel. Maybe that is old timing it, but that's what we wanted. Jim showed us several models, took the time to compare options and discuss differences. We were shopping both GMC Canyons and Chevrolet Colorados. After reviewing pricing and options on both, the Canyon was a much better vehicle and value. Now that we have possession, we hope all the service and any issue we many encounter will be as smooth as the sales end goes. Thank you Jim and thank you Laura for making this event as easy as it was. Jim & Shawn Gallo More
Noise near rear drivers side tire / rear end Laura kept the truck until they found the problem, which from the sounds of it, was no easy task. They kept me informed as they searched. Very profe Laura kept the truck until they found the problem, which from the sounds of it, was no easy task. They kept me informed as they searched. Very professional team in the Service Dept. More
Absolute no brainer to buy from Laura Buick GMC Great price and experience, came down to buy my truck from Green Bay, WI and would do it again! Picked me up at the airport, got me out the door in a Great price and experience, came down to buy my truck from Green Bay, WI and would do it again! Picked me up at the airport, got me out the door in a reasonable time and fed me lunch too! More
Satisfying We purchased a used car and when first looking at it the inside it needed a lot of TLC and by the time we had the paperwork done the car was detailed We purchased a used car and when first looking at it the inside it needed a lot of TLC and by the time we had the paperwork done the car was detailed and looked like a new car. They also were very professional and stood behind their warranty and completed a repair. More
New GMC Acadia Denali Customer service was great. Tim Hughes was our salesman, was great to work and answered any questions we had. Don't remember the name of the guy tha Customer service was great. Tim Hughes was our salesman, was great to work and answered any questions we had. Don't remember the name of the guy that helped with paperwork but he too was great. The only negative was the cleanliness of the automobile but know you have a huge lot to keep track of. There was however a couple dents in our vehicle when we washed it thoroughly - one of which is very noticeable. Otherwise good ride. More
The best car dealership ever!! This dealership is always so helpful, friendly and efficient!! Couldn’t ask for a better group of guys! Always willing to go the extra mile for their This dealership is always so helpful, friendly and efficient!! Couldn’t ask for a better group of guys! Always willing to go the extra mile for their guest! More