Laura Buick GMC

Minor problems with my new truck I called to set up the appointment. I had 3 issues I wanted addressed. #1 ... My truck has a lift on it and one of my tires rubbed the wheel well. The I called to set up the appointment. I had 3 issues I wanted addressed. #1 ... My truck has a lift on it and one of my tires rubbed the wheel well. The rep I talked to said it’s no problem we just need to trim the wheel well. The service rep I talked to when I showed up to the appointment told me “That’s something that you gotta deal with when you lift your truck”... #2... I had a busted speaker on the drivers side door. The rep when I called said that they would check it out and also make sure I had the bose system that I paid for. The service rep when I got to the dealership said “So you think your speaker is busted? I said “ Yes and I want to make sure the speakers are bose” The service rep says “If the sticker on the truck says bose then that’s what you have”. I just wanted to check because the bose speakers were added at the dealership not the factory and I’ve had bose speakers before and never had them bust. #3... The roll n lock bed cover system I purchased wasn’t closing on one side. The rep I talked to said “ sure we can adjust it for you”. At this point I was frustrated so I just asked the rep to come outside so he can see for himself what the problem was. He fumbled around with the cover for 5 minutes trying to prove me wrong before he had to realize that it needed adjustment. His name is Jaime. I will wait hours for someone else before I ask him for help. More

Great salesperson.I would come back again. I felt comfortable and respected. Ryan is an asset to your company. I would send potential buyers there. There is a great selection of vehicles I felt comfortable and respected. Ryan is an asset to your company. I would send potential buyers there. There is a great selection of vehicles More

All personnel involved were very pleasant and accommodating. I feel that I get very professional service whenever I go there. A comfortable waiting area is also provided. I feel that I get very professional service whenever I go there. A comfortable waiting area is also provided. More

Summation Overall the experience went well. Like buying from a busy big box store where you get the product for a good price which I am OK with. When I arrived Overall the experience went well. Like buying from a busy big box store where you get the product for a good price which I am OK with. When I arrived my options were put on which I appreciated. However, my truck was dirty and needed gassed. After getting up at 4:45 am and having a 6 hr drive home ahead of me this was not appreciated. Also, my salesman told me twice that he used a positive rating on this survey to pay for his child’s daycare. More

Straight Forward No Games. Salesman Steve Hobbs was awesome, highly recommend him. I was able to finalize deal before I even left my home. In and out of the dealership in less Salesman Steve Hobbs was awesome, highly recommend him. I was able to finalize deal before I even left my home. In and out of the dealership in less than 1 hour. No games, no hidden fees, everything was straightforward. Thanks, More

Great Very friendly and helpful. Answered all our questions and found the perfect car for us. Couldn't have been more satisfied. Will definitely recommen Very friendly and helpful. Answered all our questions and found the perfect car for us. Couldn't have been more satisfied. Will definitely recommend. Thank You. More

Great Experience Tim, our sales person was very helpful in every way and professional. He made our buying experience painless. We would definitely buy again from Laura Tim, our sales person was very helpful in every way and professional. He made our buying experience painless. We would definitely buy again from Laura Buick GMC. More

satisfied We drove three hours to purchase a Yukon here. We're pleased with the price and very happy with the vehicle we ultimately ended up with. We're from a We drove three hours to purchase a Yukon here. We're pleased with the price and very happy with the vehicle we ultimately ended up with. We're from a small town (where dealerships treat you like royalty when you're dropping that much $$) so we were slightly underwhelmed initially with the customer service. We went up on a Saturday which was like a circus...I get that the dealership is extremely busy but we got the vibe that they didn't really care if we bought a vehicle from them or not. Had their prices not been the best around, we would have left that first day for sure. We left annoyed and had a sour taste in our mouth. But, after several days of back and forth we ended up coming to an agreement and by the time I picked the vehicle up I was happier with the service. Overall I would say I would "recommend" this dealership but would let the people know that the service is not like it is around our area, that you're just another person buying a vehicle to them...nothing special ;) More

Repair on my 2008 Chevy Silverado The Laura Buick Service Center is by far the best at servicing their customers than any other place I've got they gave my wife a vehicle and make sure The Laura Buick Service Center is by far the best at servicing their customers than any other place I've got they gave my wife a vehicle and make sure that my 2008 Chevy Silverado was well taken care of thank you Laura Buick More

change oil & rotate tires Well, not much to say. Firstly, it's one hour service & got it done just as the service manager told me. It is excellent service. Well, not much to say. Firstly, it's one hour service & got it done just as the service manager told me. It is excellent service. More