
Laura Buick GMC
Collinsville, IL
Filter Reviews by Keyword
By Type
Showing 2,653 reviews
Great salesperson.I would come back again. I felt comfortable and respected. Ryan is an asset to your company. I would send potential buyers there. There is a great selection of vehicles I felt comfortable and respected. Ryan is an asset to your company. I would send potential buyers there. There is a great selection of vehicles More
All personnel involved were very pleasant and accommodating. I feel that I get very professional service whenever I go there. A comfortable waiting area is also provided. I feel that I get very professional service whenever I go there. A comfortable waiting area is also provided. More
Summation Overall the experience went well. Like buying from a busy big box store where you get the product for a good price which I am OK with. When I arrived Overall the experience went well. Like buying from a busy big box store where you get the product for a good price which I am OK with. When I arrived my options were put on which I appreciated. However, my truck was dirty and needed gassed. After getting up at 4:45 am and having a 6 hr drive home ahead of me this was not appreciated. Also, my salesman told me twice that he used a positive rating on this survey to pay for his child’s daycare. More
Straight Forward No Games. Salesman Steve Hobbs was awesome, highly recommend him. I was able to finalize deal before I even left my home. In and out of the dealership in less Salesman Steve Hobbs was awesome, highly recommend him. I was able to finalize deal before I even left my home. In and out of the dealership in less than 1 hour. No games, no hidden fees, everything was straightforward. Thanks, More
Great Very friendly and helpful. Answered all our questions and found the perfect car for us. Couldn't have been more satisfied. Will definitely recommen Very friendly and helpful. Answered all our questions and found the perfect car for us. Couldn't have been more satisfied. Will definitely recommend. Thank You. More
Great Experience Tim, our sales person was very helpful in every way and professional. He made our buying experience painless. We would definitely buy again from Laura Tim, our sales person was very helpful in every way and professional. He made our buying experience painless. We would definitely buy again from Laura Buick GMC. More
satisfied We drove three hours to purchase a Yukon here. We're pleased with the price and very happy with the vehicle we ultimately ended up with. We're from a We drove three hours to purchase a Yukon here. We're pleased with the price and very happy with the vehicle we ultimately ended up with. We're from a small town (where dealerships treat you like royalty when you're dropping that much $$) so we were slightly underwhelmed initially with the customer service. We went up on a Saturday which was like a circus...I get that the dealership is extremely busy but we got the vibe that they didn't really care if we bought a vehicle from them or not. Had their prices not been the best around, we would have left that first day for sure. We left annoyed and had a sour taste in our mouth. But, after several days of back and forth we ended up coming to an agreement and by the time I picked the vehicle up I was happier with the service. Overall I would say I would "recommend" this dealership but would let the people know that the service is not like it is around our area, that you're just another person buying a vehicle to them...nothing special ;) More
Repair on my 2008 Chevy Silverado The Laura Buick Service Center is by far the best at servicing their customers than any other place I've got they gave my wife a vehicle and make sure The Laura Buick Service Center is by far the best at servicing their customers than any other place I've got they gave my wife a vehicle and make sure that my 2008 Chevy Silverado was well taken care of thank you Laura Buick More
change oil & rotate tires Well, not much to say. Firstly, it's one hour service & got it done just as the service manager told me. It is excellent service. Well, not much to say. Firstly, it's one hour service & got it done just as the service manager told me. It is excellent service. More
Great Had an awesome experience buying my first new truck. I had a lot of options to choose from and I was not pressured to make a decision. Had an awesome experience buying my first new truck. I had a lot of options to choose from and I was not pressured to make a decision. More