Laura Buick GMC

David Day was great Service individual handled all my needs very professionally Just worried about car, several issues with under 25000 miles. Better experience this Service individual handled all my needs very professionally Just worried about car, several issues with under 25000 miles. Better experience this time than last. Thanks More

great big inventory, close to home and work, great customer service, easy to deal with, we were able to prequalify for financing before we got there big inventory, close to home and work, great customer service, easy to deal with, we were able to prequalify for financing before we got there More

great friendly service and very efficient salesman was very nice .he kept us informed of the complete process. excellent financial staff very informative on all our options. thank you for maki salesman was very nice .he kept us informed of the complete process. excellent financial staff very informative on all our options. thank you for making our experience pleasant. More

Price Can’t beat your price! Mike Miller and joe ?, were the best. I was amazed at your dealership, the size was mouth dropping. Love my new Yucon. Can’t beat your price! Mike Miller and joe ?, were the best. I was amazed at your dealership, the size was mouth dropping. Love my new Yucon. John Steinwagner More

Poor Customer Service Left Me Feeling Victimized I spoke with a sales person about purchasing a vehicle that I saw online. I informed the sales person that I was calling from out of state and only ne I spoke with a sales person about purchasing a vehicle that I saw online. I informed the sales person that I was calling from out of state and only needed some updated pics sent to me, a car fax, and a buyers order for my credit union so a check can be processed and I could pick up the car the next day. I told the sales person that I would give him contact info for my credit union to have info sent to them directly. The sales person was new and said he needed assistance from a sales manager. The sales manager was rude, unprofessional, lacked basic customer service skills, and obviously didn't want to help this new sales person sell a car. He tells me I have to give a deposit in order to have a buyers order sent to my credit union and receive a car fax. He also tells me that if I can't give a deposit in advance, I couldn't buy a car from the dealership. I was strongly concerned about a sales manager demanding that I give money in advance in order to receive the basic information necessary to purchase a car from this dealership. I was even more concerned by the sales manager toxic attitude and possibly unethical behavior. I am still overwhelmed by his behavior. More

Servicing Vehicle I was treated so poorly the past several times I have been to Laura Buick by the same service manager, Kevin Essington. The first time I went in for I was treated so poorly the past several times I have been to Laura Buick by the same service manager, Kevin Essington. The first time I went in for the issue, I was told that the part that they would need to replace needed to be changed at every 20, 000 miles. I was at 15,000 and didn't agree that it should be changed but had them change it. about 2 months later the same issue began to happen again and I brought it in again and was told that it needed replaced at every 10,000 by the service manager. I decided to reach out to GMC customer service and they said that it should be replaced at every 22,500 and there should be no reason it should be replaced again (this is also the same mileage list in the owners manual for part replacement) . While on the phone with the service manager, Kevin Essington, expressing that this was not the issue, He yelled at me and said to let him speak, and got an attitude with me when I disagreed . I also feel like I was taken advantage of me because I am a woman and from talking to GMC and their response truly makes be believe I was. This is not the first time that this has happened with this same service manager. When I was in for the same issue before, he disrespected me almost the exact same way he did this time along with treating my boyfriend disrespectfully as well and yelling at him for disagreeing with the replacement of the part. I feel like the sale of the car was an awesome experience but the service department has been nothing but a headache to deal with. More

New truck purchase. I have not received service.I bought a new. GMC truck.My new truck was serviced well.Danny was very prompt and knowledgeable about the truck and it’s I have not received service.I bought a new. GMC truck.My new truck was serviced well.Danny was very prompt and knowledgeable about the truck and it’s features.I will tell others and atready have told over ten about my savings and experience. More

Wonderful Great, wonderful job as Jason Doore dealt with two customers at the same time! My car was super,duper,shiny and all ready for me! Great, wonderful job as Jason Doore dealt with two customers at the same time! My car was super,duper,shiny and all ready for me! More

Overall great experience! We recently purchased a used vehicle from Laura Buick. Our salesman Steve Rogers was very helpful and friendly. We were there on a busy Saturday and h We recently purchased a used vehicle from Laura Buick. Our salesman Steve Rogers was very helpful and friendly. We were there on a busy Saturday and he treated us like we were the only customers there. Jason was also great in helping us with our financing. He made sure we got the best interest rate he could get us. We had an overall great experience! More

Quick response to check engine light Had a sudden check engine light, called Laura GMC, they got truck in same afternoon and they diagnosed the issue and resolved it that day. Had a sudden check engine light, called Laura GMC, they got truck in same afternoon and they diagnosed the issue and resolved it that day. More