
Laura Buick GMC
Collinsville, IL
Filter Reviews by Keyword
By Type
Showing 2,649 reviews
My New Acadia I purchased a 2018 GMC Acadia, it was my first brand new car, but not my first car from Laura Buick. They are always the best priced dealership with I purchased a 2018 GMC Acadia, it was my first brand new car, but not my first car from Laura Buick. They are always the best priced dealership with courteous and attentive sales people with out feeling pressured. They make buying a car a relaxing enjoyable experience. I would not buy a car from any other GMC dealership besides Laura Buick. More
Great deals, 2nd truck! Service Department Disappointing! Service department fine for oil changes and tire rotation. Rear slider leaking water, work order said adjusted but told by service adviser nothing to Service department fine for oil changes and tire rotation. Rear slider leaking water, work order said adjusted but told by service adviser nothing to adjust, its as good as it gets. Disappointed brand new truck with water that leaks every time it goes through the wash. More
Excellent Very friendly staff, great service they took very good care of us. I would definitely recommend laura gmc to my family and friends very satisfied Very friendly staff, great service they took very good care of us. I would definitely recommend laura gmc to my family and friends very satisfied More
Great price, great experience Laura GMC has the best prices in the St. Louis area by far, along with the best selection in the Country. The sales staff are friendly and knowledgea Laura GMC has the best prices in the St. Louis area by far, along with the best selection in the Country. The sales staff are friendly and knowledgeable (thank you Jim Lombardo!) and they turned what can be a stressful purchase into a fun day. I will definitely be visiting them again in the future. More
Hassle free dealership! Know what you want, in and done! Two hours start to finish with trade! Mead was great on short notice, and the whole process was seamless from start t Know what you want, in and done! Two hours start to finish with trade! Mead was great on short notice, and the whole process was seamless from start to finish! More
David Day was great Service individual handled all my needs very professionally Just worried about car, several issues with under 25000 miles. Better experience this Service individual handled all my needs very professionally Just worried about car, several issues with under 25000 miles. Better experience this time than last. Thanks More
great big inventory, close to home and work, great customer service, easy to deal with, we were able to prequalify for financing before we got there big inventory, close to home and work, great customer service, easy to deal with, we were able to prequalify for financing before we got there More
great friendly service and very efficient salesman was very nice .he kept us informed of the complete process. excellent financial staff very informative on all our options. thank you for maki salesman was very nice .he kept us informed of the complete process. excellent financial staff very informative on all our options. thank you for making our experience pleasant. More
Price Can’t beat your price! Mike Miller and joe ?, were the best. I was amazed at your dealership, the size was mouth dropping. Love my new Yucon. Can’t beat your price! Mike Miller and joe ?, were the best. I was amazed at your dealership, the size was mouth dropping. Love my new Yucon. John Steinwagner More
Poor Customer Service Left Me Feeling Victimized I spoke with a sales person about purchasing a vehicle that I saw online. I informed the sales person that I was calling from out of state and only ne I spoke with a sales person about purchasing a vehicle that I saw online. I informed the sales person that I was calling from out of state and only needed some updated pics sent to me, a car fax, and a buyers order for my credit union so a check can be processed and I could pick up the car the next day. I told the sales person that I would give him contact info for my credit union to have info sent to them directly. The sales person was new and said he needed assistance from a sales manager. The sales manager was rude, unprofessional, lacked basic customer service skills, and obviously didn't want to help this new sales person sell a car. He tells me I have to give a deposit in order to have a buyers order sent to my credit union and receive a car fax. He also tells me that if I can't give a deposit in advance, I couldn't buy a car from the dealership. I was strongly concerned about a sales manager demanding that I give money in advance in order to receive the basic information necessary to purchase a car from this dealership. I was even more concerned by the sales manager toxic attitude and possibly unethical behavior. I am still overwhelmed by his behavior. More