Laura Buick GMC

Servicing Vehicle I was treated so poorly the past several times I have been to Laura Buick by the same service manager, Kevin Essington. The first time I went in for I was treated so poorly the past several times I have been to Laura Buick by the same service manager, Kevin Essington. The first time I went in for the issue, I was told that the part that they would need to replace needed to be changed at every 20, 000 miles. I was at 15,000 and didn't agree that it should be changed but had them change it. about 2 months later the same issue began to happen again and I brought it in again and was told that it needed replaced at every 10,000 by the service manager. I decided to reach out to GMC customer service and they said that it should be replaced at every 22,500 and there should be no reason it should be replaced again (this is also the same mileage list in the owners manual for part replacement) . While on the phone with the service manager, Kevin Essington, expressing that this was not the issue, He yelled at me and said to let him speak, and got an attitude with me when I disagreed . I also feel like I was taken advantage of me because I am a woman and from talking to GMC and their response truly makes be believe I was. This is not the first time that this has happened with this same service manager. When I was in for the same issue before, he disrespected me almost the exact same way he did this time along with treating my boyfriend disrespectfully as well and yelling at him for disagreeing with the replacement of the part. I feel like the sale of the car was an awesome experience but the service department has been nothing but a headache to deal with. More

New truck purchase. I have not received service.I bought a new. GMC truck.My new truck was serviced well.Danny was very prompt and knowledgeable about the truck and it’s I have not received service.I bought a new. GMC truck.My new truck was serviced well.Danny was very prompt and knowledgeable about the truck and it’s features.I will tell others and atready have told over ten about my savings and experience. More

Wonderful Great, wonderful job as Jason Doore dealt with two customers at the same time! My car was super,duper,shiny and all ready for me! Great, wonderful job as Jason Doore dealt with two customers at the same time! My car was super,duper,shiny and all ready for me! More

Overall great experience! We recently purchased a used vehicle from Laura Buick. Our salesman Steve Rogers was very helpful and friendly. We were there on a busy Saturday and h We recently purchased a used vehicle from Laura Buick. Our salesman Steve Rogers was very helpful and friendly. We were there on a busy Saturday and he treated us like we were the only customers there. Jason was also great in helping us with our financing. He made sure we got the best interest rate he could get us. We had an overall great experience! More

Quick response to check engine light Had a sudden check engine light, called Laura GMC, they got truck in same afternoon and they diagnosed the issue and resolved it that day. Had a sudden check engine light, called Laura GMC, they got truck in same afternoon and they diagnosed the issue and resolved it that day. More

Good job A bit slow But overall they were very friendly and did a good job and I only waited 45 minutes to an hour it was not bad A bit slow But overall they were very friendly and did a good job and I only waited 45 minutes to an hour it was not bad More

Car Serviced Excellent service at Laura Buick GMC. Great service technician who went above and beyond to do great customer service. Appreciate it and great to se Excellent service at Laura Buick GMC. Great service technician who went above and beyond to do great customer service. Appreciate it and great to see these days. More

Great people easy in and out Great Service advisor Great Service Great people easy to get in and out of. Clean Restrooms always friendly. Always have snacks and water in the service waiting room. Great Service Great people easy to get in and out of. Clean Restrooms always friendly. Always have snacks and water in the service waiting room. More

Patient, helpful, friendly, knowledgeable & professional! Our family purchased two great vehicles within months. Dealership was no hassle, no pressure...but there when you need them atmosphere! Both agents St Our family purchased two great vehicles within months. Dealership was no hassle, no pressure...but there when you need them atmosphere! Both agents Steve Rogers & Jim Lombardo I would rate as 5 star employees! The financing process was made simple & honest with the best rates found for us. More

Price I checked pricing online at several different places. I could not find anything close to what I could get at Laura Buick GMC. Highly recommend taking I checked pricing online at several different places. I could not find anything close to what I could get at Laura Buick GMC. Highly recommend taking a look. More