Laura Buick GMC

Quick Service Initially, we connected with Laura Buick through their inventory online. We reached out by sending an email request to inquire if a vehicle was availa Initially, we connected with Laura Buick through their inventory online. We reached out by sending an email request to inquire if a vehicle was available. A quick response was sent and we made an appointment for the next day. Upon arrival we were greeted and served snacks. Our wait time was 15 minutes or less. The car was brought around for our test drive. We did make the deal and are very pleased. The reason we did not give five stars --- the listing said it came with remote start and it was not with the keys when the car was turned over. We asked the sales person who said they would get one in the mail. The same weekend I sent a reminder to the sales person included our address and VIN with a thank you note for great service. I have yet to receive the remote start. More

Great experience I had the best experience at Laura Buick. This was my first car buying experience so I was a little nervous, but JD was extremely helpful and found m I had the best experience at Laura Buick. This was my first car buying experience so I was a little nervous, but JD was extremely helpful and found me a car I love for a great deal!! He was very patient with all my questions and made the whole process easy. I will definitely be recommending family and friends to come back! More

Great experience big thanks to everyone I will be back for a nother vehicle hope to see Brandon again love the truck. Follow-up has been fantastic. nother vehicle hope to see Brandon again love the truck. Follow-up has been fantastic. More

Great service! Kevin in service was great! The entire team at Laura Buick GMC are great to work with. The process was very easy, fast turn around! Kevin in service was great! The entire team at Laura Buick GMC are great to work with. The process was very easy, fast turn around! More

snobby and rude employees I was so excited to shop at this huge dealership thinking, they're going to be so quick and this should be a breeze!! Holy xxxx was I ever wrong!!!!! I was so excited to shop at this huge dealership thinking, they're going to be so quick and this should be a breeze!! Holy xxxx was I ever wrong!!!!! My salesman Ryan was really great, the guy who deals with getting new plates was great as well but, The finance man was horrible!!!!!!!! We sat for over 4 hours waiting for him to decide what to do all while leaving us sitting with no update, no information at all. There is NO reason he couldn't have given us some kind of update during that 4 hr period of time. Then, when we finally get called to his office (mind you, this was after I went looking for help, not because he came to get us), this man was unbelievably rude. I don't understand why he was the way he was, but he acted as though we were inferior to him. Like he was better than us and he was doing us a favor by financing a car of us. Had I known what my experience was going to be like before I got there, I would have absolutely gone somewhere else, but I had a very restricted time limit due to hitting a deer and having a limited amount of time to get something different. I will NEVER go back to Laura GMC....I'll walk before I buy another vehicle from that pompous xxxxxxx!! I'm not certain of his name and the only finance name listed below is just a picture of the business logo, so take this for what's it worth but...a co-worker bought a vehicle from them 2 weeks before me and I just talked to him today and he also advised that they staff there were all a bunch of rude xxxxxxxxx and they also left him waiting for hours on end with no assistance. RIDICULOUS!!!! More

Awesome! Best prices, great service, outstanding sales associates! We have already told our family and friends not to buy anything until they check with Laur Best prices, great service, outstanding sales associates! We have already told our family and friends not to buy anything until they check with Laura first! Very satisfied customer! More

Top Notch Service Mike had the vehicle my daughter had chosen from the website ready to go when we arrived at the dealership. This was such a nice change from other de Mike had the vehicle my daughter had chosen from the website ready to go when we arrived at the dealership. This was such a nice change from other dealerships we had attempted to work with in the past. Mike worked to make sure our Marine's needs were met as far as a vehicle went, and he got us in and out so we could make the 2 1/2 hour trek back to Indiana. We loved the professionalism and courteous service. We will definitely be back when it comes time to purchase our next vehicle! Thank you Mike and Laura Buick GMC! More

Best 3 hour commute ever I live in Streator, Illinois, which is 3 hours north of Collinsville. I learned about the dealership from a co worker that boasted about the extremely I live in Streator, Illinois, which is 3 hours north of Collinsville. I learned about the dealership from a co worker that boasted about the extremely competitive pricing at Laura GMC. After visiting the website, I quickly made an appointment to test drive my new Sierra. A few minutes into the test drive, I knew I was going to drive the truck home. Very professional establishment and our salesman, Jon Wernar, was amazing! More

Friendly. Ready with car The price quoted. Was what we pai The car was ready when we got there. The price was what was quoted. Very friendly personnel Was worth the trip from Plano Il. Thanks The car was ready when we got there. The price was what was quoted. Very friendly personnel Was worth the trip from Plano Il. Thanks More

Above and Beyond ! Our Sales person ( Steve Hobbs ) went above and beyond helping us found the right vehicle. We appreciate everything he has done for us . Steve Hobb Our Sales person ( Steve Hobbs ) went above and beyond helping us found the right vehicle. We appreciate everything he has done for us . Steve Hobbs is #1. I've spoke to another family member who's interested in buying a new vehicle , I already Recommend ..............Steve Hobbs More