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Laura Buick GMC

Collinsville, IL

4.6
2,682 Reviews

903 N Bluff Rd

Collinsville, IL

62234

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Showing 2,682 reviews

March 26, 2018

Great Experience! Great experience from emailing about the initial interest in the car, to scheduling an appointment to come test drive, to signing the papers! Kerry w More

by bess.brooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Carnes
March 26, 2018

excellent!' For vehicles that's won't pass state inspections Sold a vehicle that' wouldn't pass state inspection and 3 people promised a call back to address this concern. Never got a call. Thanks Laura Buick! More

by Jmm99270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
4 employees including salesmen
Apr 02, 2018 -

Laura Buick GMC responded

Hi Jmm99270, We apologize for your negative experience with us. Would you mind providing more information on your vehicle/purchase/who you worked with so we can investigate this matter? Thanks, Spencer

Apr 10, 2018 -

Jmm99270 responded

What additional information is needed?

Apr 24, 2018 -

Jmm99270 responded

Private Response Jmm99270 responded to this review April 10, 2018 What additional information is needed? Add a Private Response Private Response Laura Buick GMC responded to this review April 02, 2018 Hi Jmm99270, We apologize for your negative experience with us. Would you mind providing more information on your vehicle/purchase/who you worked with so we can investigate this matter? Thanks, Spencer Add a Private Response

Apr 24, 2018 -

Jmm99270 responded

No additional information is needed about the horrendous service received? Thanks again for you impeccable customer service!

March 25, 2018

Excellent Service!!! Excellent service. Everyone from the salesman to financing. John Touchette was extremely helpful. Made sure understood everything that was on our new More

by tmcave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John TOUCHETTE
March 24, 2018

2018 Buick Encore!!! Excellent service from the time I walked in the door until I drove away in My brand new Buick Encore!! John Touchette was extremely helpful showing me More

by janahassebrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John TOUCHETTE
March 24, 2018

Very satisfied customer !! Our experience with Laura GMC was very good. We were p/u from our hotel & driven to the dealership and met with Greg Brown. It was a VERY busy saturda More

by kfoat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg BROWN
March 23, 2018

Justin Sandbach Justin was incredibly helpful and made sure I thoroughly understood everything about my new vehicle! I would recommend him to anyone looking to buy a More

by Emmahowe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanders , Justin Sandbach
March 23, 2018

Great experience big thanks to everyone I will be back for a nother vehicle hope to see Brandon again love the truck. Follow-up has been fantastic. More

by m100cid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Treat
March 23, 2018

Great experience I had the best experience at Laura Buick. This was my first car buying experience so I was a little nervous, but JD was extremely helpful and found m More

by Kelseyreis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason "JD" DeLong
March 23, 2018

Quick Service Initially, we connected with Laura Buick through their inventory online. We reached out by sending an email request to inquire if a vehicle was availa More

by jfox6
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JONATHAN HEGGER, Jason Vice
March 23, 2018

Best place, hands down I love doing business with these guys. So friendly and easy to work with. Never pressured me one time on buying. Never rushed always so pleasant. More

by jackclark1580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Griffiths
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