Laura Buick GMC

Top-of-the-line service department Very qualified service writers and top-of-the-line technicians always had great service . And it is very nice seeing a local company rise to the top Very qualified service writers and top-of-the-line technicians always had great service . And it is very nice seeing a local company rise to the top they are number one in the nation as far as sales . More

2017 GMC CANYON Purchase I am very happy with my purchase at Laura Buick GMC. I am very satisfied with the professional treatment I got for Laura Buick GMC. The dealer provide I am very happy with my purchase at Laura Buick GMC. I am very satisfied with the professional treatment I got for Laura Buick GMC. The dealer provides the true and honest pricing on their website. Kerry Carnes my Sales Agent walked me through the whole process from start to finish and up to now he responds to my questions. I am a buyer from Texas and my travel to Illinois is so worth it. More

Great service! I called to make an appointment and was taken for the next day they worked on my vehicle and gave me a vehicle to use while mine was being worked on t I called to make an appointment and was taken for the next day they worked on my vehicle and gave me a vehicle to use while mine was being worked on this is an excellent dealership I can't be more proud than to take my vehicle to Laura from any work being done excellent job. More

Sierra 2500 SLT This was my 2nd. trip to Laura, the first was in Feb. 2013, and bought a lifted Sierra 1500. This time I went with a 2500 SLT. Both times were excelle This was my 2nd. trip to Laura, the first was in Feb. 2013, and bought a lifted Sierra 1500. This time I went with a 2500 SLT. Both times were excellent experiences, I dealt with Andrew this time and he was very thorough and knowledgeable about the truck I bought. I flew in from Louisville KY. and Laura picked me up at the airport, About 3 hours after I landed, I was on the road back to Louisville. By far, the best prices and selection. Would absolutely recommend. More

Great Experience on new GMC Denali HD I drove 7 hours round trip and didn't regret it. Doug Johannes was great to work with. They had a huge selection in inventory and the best pricing; I drove 7 hours round trip and didn't regret it. Doug Johannes was great to work with. They had a huge selection in inventory and the best pricing; much better than I could find anywhere else on both. I went to Laura GMC arriving early evening, test drove, bought the truck, they stayed late and prep'd it, installed a couple accessories and I headed back to Indianapolis by 10pm in my new truck. The deal was exactly as advertised and discussed on e-mail before I made the trip with no surprises and no push to upsell ( and I make that point because I have traveled to Chicago and to Battle Creek in previous experiences where the dealers changed the deal when I got there, so integrity is important to me and this experience passed the test.) I had no trade-in so I cannot give input on that aspect. More

Great prices but slow with paperwork First of all your prices are wonderful. I drove 600 miles roundtrip bc of them. Dealership was clean and very nice. Amenities and people were for the First of all your prices are wonderful. I drove 600 miles roundtrip bc of them. Dealership was clean and very nice. Amenities and people were for the most part very friendly. Now I understand running a dealership that big is difficult. Our deal however was just a sign and drive. It took almost 4 hours to complete. Our salesman had numerous people. But he was awesome!!! He went between us and was very nice and polite. He couldn't have done anything better with the hectic schedule and amount of people there. The finance manager though took almost two hours to get to us. I understand it was busy but literally it took less than 5 minutes for us to sign paperwork. We had already picked out vehicle online. Sent in deposit and salesman had all paperwork ready when we showed up. We were paying with a check for whole amount so it was completely uncomplicated. My daughter missed her class that day for school. i had other appointments as well. I'm not sure why finance manager couldn't have just came to our salesman's desk and had paperwork done in few minutes. Our entire buying experience could have easily been done in 30 minutes or less. I have bought dozens of cars over the years and on cash deals it was simply sign and drive. I appreciate the low prices but with such volume as a customer who values my times as well it would be nice to see you streamline the process. More

routine maintenance experience Took my Buick in for rear brake work. I was a little unhappy when I was told the bill was way over $300. But I had received a coupon in the mail that Took my Buick in for rear brake work. I was a little unhappy when I was told the bill was way over $300. But I had received a coupon in the mail that the service department honored and it knocked over a hundred dollars off the price, so I left feeling a lot better about my experience More

Buying Pleasure I have been buying vehicles for over 40 years and it was never a pleasurable experience. Until doing business with Laura Buick GMC. No pressure sales I have been buying vehicles for over 40 years and it was never a pleasurable experience. Until doing business with Laura Buick GMC. No pressure sales and excellent pricing. I traveled 13 hours to buy from them. Jonathan and Matt went out of their way for me. I can not say enough about either of them. If you looking for a good deal and a great selection go Laura!!!!!!! More

Top Notch Sales and Dealership!! We had an outstanding overall customer experience at Laura Buick GMC, Collinsville, Il. Steve Rogers/Sales Associate was extremely helpful, patient a We had an outstanding overall customer experience at Laura Buick GMC, Collinsville, Il. Steve Rogers/Sales Associate was extremely helpful, patient and friendly during our truck shopping adventure. We are picky, we knew what we wanted and the price we could afford! Steve does not pressure you into buying something you dont want, instead , he is trustworthy to get you what you want at YOUR price. Super exceeded our expectations!! More

DISGRACEFUL TO THE GMC BRAND Lifetime Ford Guy, First time GMC Product 5 Stars, DEALERSHIP STAFF 0 MARY BERGER & RICKY SUTBERRY are a DISGRACE to the GMC Brand. The DESPICABLE man Lifetime Ford Guy, First time GMC Product 5 Stars, DEALERSHIP STAFF 0 MARY BERGER & RICKY SUTBERRY are a DISGRACE to the GMC Brand. The DESPICABLE manner of which they communicate with Clients is DISGRACEFUL! You might save a few dollars but the Miserable Experience with Laura GMC isn't worth it. More