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Laura Buick GMC
Collinsville, IL
2,644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,644 reviews
March 10, 2023
We enjoyed our experience at Laura’s GMC. The salesman was very helpful which helped us make a decision on our purchase. The salesman was very helpful which helped us make a decision on our purchase. More
by Lmadden
Employees Worked With
Matthew Browning, Danny Griffiths, Jason Vice, Kelly Sandheinrich
March 08, 2023
My wife and I just want to thank the salesman for being so patient and helpful we love our new GMC ! And we want to thank everyone that helped ! The salesman was awesome and so very helpful ! So Thank you so patient and helpful we love our new GMC ! And we want to thank everyone that helped ! The salesman was awesome and so very helpful ! So Thank you guys again Sincerely Cecil & Mary Mangrum More
by cecilmangrum43
Employees Worked With
Matthew Browning, Danny Griffiths, Jason Vice, B Q, Jay Miller
March 02, 2023
The service technician was friendly and had my paperwork ready when I got called to check out and it was accurate and I did not have to remind her that I had a maintenance plan that covered the services I h ready when I got called to check out and it was accurate and I did not have to remind her that I had a maintenance plan that covered the services I had done. More
by Bob
Employees Worked With
Service
January 16, 2023
In November 2021, I purchased a 2018 GMC Terrain. Kelly Sandheinrich was our sales consultant and from the beginning the process was easy with zero pressure. Kelly stayed within my wants and budget. Kelly Sandheinrich was our sales consultant and from the beginning the process was easy with zero pressure. Kelly stayed within my wants and budget. In December I unfortunately totaled that 2018 Terrain, it protected me and I had no injuries. So there was no question I was going to return to Kelly at Laura Buick. Again the process was exactly what I wanted as a mom of 2 searching for a vehicle that can again protect me and my children. Thanks Kelly and Laura Buick, we’ll be back! More
by VanessaMonica
Employees Worked With
Kelly Sandheinrich
December 28, 2022
Dealership is large and busy. I was interested in a specific truck. The salesman told me if I didn't put a deposit on the truck (sight unseen) it might not be there the next day b I was interested in a specific truck. The salesman told me if I didn't put a deposit on the truck (sight unseen) it might not be there the next day b/c someone in Nashville had called about it. Didn't appreciate the sales pressure. I arrived the next day (150 miles) and looked at the truck, a one ton diesel Denali. Decided it was what I wanted and said I'd buy it. Then was informed a ball for the gooseneck hitch wasn't included and would be another $310. After writing the check, was told final paperwork for the title would be Fedex'd to me. As of today, 7 days later, I still don't have it. I installed my receiver hitch since I pull several small trailers. I parked the truck for 7 days simply b/c I didn't need it yet. Today, I let the tailgate down for the first time. Salesman should have warned me the drop step built into the tailgate would hit the receiver hitch. Now have scratch/dent in my new truck. Called the dealership to discuss with the manager and was put on hold over 8 minutes so I hung up. Won't be back. More
by wmmdvm
Employees Worked With
Chris (sales)
December 11, 2022
People all were super nice. The only Thing I didn’t care for is that the truck doesn’t get serviced till u put money on it or pay for. But that’s ur policy The only Thing I didn’t care for is that the truck doesn’t get serviced till u put money on it or pay for. But that’s ur policy More
by Cox.44
Employees Worked With
Kelly. And josh.
December 09, 2022
The purchasing experience was decent. Prices and salesman was on par with other dealerships. My problem with this place is the warranties they sell you. I bought a new 2019 Sierra in Oc Prices and salesman was on par with other dealerships. My problem with this place is the warranties they sell you. I bought a new 2019 Sierra in Oct. on 2019. Along with the truck I purchased a paint/interior protection plan. In 2020 I already had paint peeling, not chipping, off of my bumper. The dealership would not honor the peeling paint repairs and classified it as road debris damage. I have seen road debris chip paint and bumpers but this isn’t anything similar to that type of damage. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicle’s factory warranty. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldn’t find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. My mistake. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. It has been 2 days since I asked for the information and I still have no response from them. If you want to buy a vehicle from them I wouldn’t turn you away but if you want to buy snake oil you can get it cheaper on Amazon. More
by dustan.boughton
Employees Worked With
Finance and Service
