Laura Buick GMC

Loved my experience from start to finish! Jon Werner was top notch! Valued my trade with pictures and questionnaire by email. Top dollar on my trade and best price by thousands on the truck. All together top notch! Valued my trade with pictures and questionnaire by email. Top dollar on my trade and best price by thousands on the truck. All together I saved $10k by driving to Laura GMC to make a purchase. If you need a GMC or buick call Jon before you spend to much in Chicago. By the way this is the second vehicle I have purchased from Laura. I am certain I will be back in two more years! More

Absolutely horrible service. They wouldn't fix the warrantied issue. They up charged my wife $300 for an oil change and transmission flush!!! This dealer used to be my absolute favorite for years. I w warrantied issue. They up charged my wife $300 for an oil change and transmission flush!!! This dealer used to be my absolute favorite for years. I will never buy another car nor take any of cars there for service again. More

Out of town/state buyers beware! This dealership is only concerned about numbers with very poor customer service. I Had to pre pay for my vehicle that was in transit to the dealership. Once it arrived to th concerned about numbers with very poor customer service. I Had to pre pay for my vehicle that was in transit to the dealership. Once it arrived to the dealership I asked for pictures of the vehicle where I could verify everything was ok, which I never received. I received the vehicle from the delivery service I paid for and to my surprise the 60K truck had a license plate holder on the front. Quite normal for Illinois, however not for me. Now I have a truck with 4 drilled holes in the front. I made contact with the dealership ( Rick Sutberry sales manager )several times and was told “We are the largest GMC dealer in the nation, we don’t have time to check other states to see if they require front license plates or if customers want them or not”. I asked that they make this right, fix etc, they laughed. I would strongly consider shopping local as I will be in the future. More

Had great help with our truck buying with Aaron Kent. Will definitely buy at Laura's again. Has a great inventory of trucks to choose from. LT Will definitely buy at Laura's again. Has a great inventory of trucks to choose from. LT More

What a pleasure working with Scott at Laura Buick GMC. . Definitely worth the drive from St. Louis to Collinsville I’ll. I will definitely return. Knowledgeable, friendly service great service. Definitely worth the drive from St. Louis to Collinsville I’ll. I will definitely return. Knowledgeable, friendly service great service. More

Unfortunately after clicking “build my deal” and submitting and getting financing on a vehicle they will still sell it out from under you. Called and talked to Rick 11 minutes after they opened and submitting and getting financing on a vehicle they will still sell it out from under you. Called and talked to Rick 11 minutes after they opened and he said someone was looking at it. I worked this deal online as I am 2 hours away. He was very disassociated with the fact I was upset and offered no solution nor did he express any compassion. Just simply told me that my online application and “deal” didn’t stake a claim the “their property.” Well last time I checked you were in the business of seeking your “property”. What an absolutely unprofessional way to handle the situation. I was simply told “good Luck” when I said I’d go elsewhere. Hopefully the GM of the store handles situations better. More

Will in sales & Paul in finance are great! Loving our new 2021 Acadia. A little drive for us, but we most definitely will return for future vehicles! Thanks again! 2021 Acadia. A little drive for us, but we most definitely will return for future vehicles! Thanks again! More

This is my 2nd SUV from this Dealership. Laura Buick has my business for the rest of my vehicle purchases. I highly recommend them, they easy to work with. I live neary 2 hours away. They take the headac my business for the rest of my vehicle purchases. I highly recommend them, they easy to work with. I live neary 2 hours away. They take the headache out of purchasing. It is a pleasure to do business them. The salesman are friendly and knowledgeable. More

Worst dealer experience, EVER! The appraised my trade in, and kept asking me how much I wanted for it. I said to just tell me how much they would give me. They got frustrated with me, and started tearing dow and kept asking me how much I wanted for it. I said to just tell me how much they would give me. They got frustrated with me, and started tearing down my car. Said I needed new tires ( they are almost new), said the A/C wasn't working properly (it was 97 degrees, and they didn't have it set on MAX). Salesmanager told me it was worth $6000 less than kbb or edmunds on wholesale price. I then told him I used to sell cars, and I knew how it worked, and I said "we're wasting our time, give me my keys back." To which he called me a hot head and told me to get out! I never raised my voice or said any bad words, or anything insulting! He pointed to the door and told me to get out. First time in 42 years of buying cars I have EVER been treated that badly. Don't walk away from Laura Buick GMC, RUN!! More