Laura Chevrolet Buick GMC

Service was great Service was good change from before. Definitely have some changes they are trying to correct, staff was really pleasant to work with, Kevin and Megan Service was good change from before. Definitely have some changes they are trying to correct, staff was really pleasant to work with, Kevin and Megan was great More

Fast and efficient My salesman, Dave Villmer, had the vehicle I had called about ready to test drive when I arrived. The rest of the purchasing process went quickly. I w My salesman, Dave Villmer, had the vehicle I had called about ready to test drive when I arrived. The rest of the purchasing process went quickly. I was overjoyed to not spend an entire day just to purchase a car. More

Great Until the Phone Call I live an hour and a half away from this dealership. When I purchased my truck from there on a Friday, everything went great and I was very satisfied I live an hour and a half away from this dealership. When I purchased my truck from there on a Friday, everything went great and I was very satisfied. However, the following Tuesday, the salesman called me and said there was a problem with all of the paperwork (they wrote the wrong VIN# on all of the paperwork) and I need to come back and resign everything. If I lived closer, this would not have been an issue. I tried to get them to fax it to me to sign, but they said I had to be there in person, with spouse, to sign the paperwork. So on Thursday, we drove an hour and a half back over there, the wait was fairly short as they had all of the paperwork ready, however I was not compensated anything for my inconvenience, that was pretty upsetting. It wasn't my error that caused me to have to drive back over there, it was theirs. I thought the least they could maybe do would be to fill the truck up with gas, however, they did not. That just left a sour taste in my mouth, other than that, it was a great experience. More

Good salesman The salesman was excellent, very helpful and courteous but the detail crew did not do a very good job. Ovverall was a very good experience The salesman was excellent, very helpful and courteous but the detail crew did not do a very good job. Ovverall was a very good experience More

Upfront prices friendly and timely No arguments on price lowest price up front friendly group of people sale and paperwork done in a timely manner. No price increase after you get there No arguments on price lowest price up front friendly group of people sale and paperwork done in a timely manner. No price increase after you get there. Most of conversations were made by text up until final evaluation of trade in. More

My salesman got me the perfect truck! I called looking for a pick up in the $30,000 range. I spoke with Chris Peterson and he really listened to my wants, I was interested in a 2018 Chevy I called looking for a pick up in the $30,000 range. I spoke with Chris Peterson and he really listened to my wants, I was interested in a 2018 Chevy Colorado, but there were no more on the lot, but Chris said he had two GMC Canyons (which I also really like) the first one was closer to my $30,000 budget, but when Chris listened to more of what I wanted with my pick-up he got me into the other Canyon which was the All Terrain make and a little beefier and for not that much more money! I drove to you from Illinois (as you had better prices!) My cousin from Virginia bought from you and told my parents to buy from you, so my folks drove to you from Kentucky a couple weeks ago and bought a big 2018 Dodge pick up and told me to call, so I too made the drive, And We are all loving our purchases! (Plus my mom loves that I told her to watch for a $100 referral fee!) The drive was definitely worth my while! And I have to say Chris answered the phone every time I called, had the truck ready for me when I got there, was very friendly and personable and I would/will certainly recommend you! A very satisfied customer! Stephanie Gesford More

No Hassle Experience. I enjoyed my first experience of buying a truck from Laura Auto Group. I will try to express what I mean by using the term enjoyed buying a truck . I enjoyed my first experience of buying a truck from Laura Auto Group. I will try to express what I mean by using the term enjoyed buying a truck . I begin as usual calling around to check values . First contact was the receptionist ,she was very pleasant , handed me off to a salesman . who knew the product, was able to trade my GMC Denali 2015 for a new GMC Denali 2019 , with no hassle. I was treated like family. Wish I had found this dealership years ago. Tell the whole crew , my wife and I truly enjoyed the experience of buying our truck. More

Upfront pricing, no pressure sales approach Colin and Shannon were great to deal with, simple no nonsense process. Best buying experience i’ve Ever had at a car dealership. I’ll definitely be ba Colin and Shannon were great to deal with, simple no nonsense process. Best buying experience i’ve Ever had at a car dealership. I’ll definitely be back. More

Service Appointment There was a miscommunication on a service appointment date and the employees went above and beyond to make it work for me. Thank you for going the ext There was a miscommunication on a service appointment date and the employees went above and beyond to make it work for me. Thank you for going the extra mile. More

Professional. Good waiting room took a little longer than I expected wish they would bring the car wash back.would probably buy next car there then. Good waiting room took a little longer than I expected wish they would bring the car wash back.would probably buy next car there then. More