Laurel BMW of Westmont

We had a great experience with Shyann Jones at Laurel BMW of Westmont. Shyann answered our every question as we tried to determine which type of vehicle was best for us. Once we decided on the vehicle for of Westmont. Shyann answered our every question as we tried to determine which type of vehicle was best for us. Once we decided on the vehicle for us, she assisted us in locating the exact vehicle and ensured a smooth sales process. Shyann continually followed up post sale to see if we had any questions about the vehicle. She even went the extra mile and mailed us back something we left at the dealer. We would definitely go back to Shyann and her team at Laurel BMW of Westmont for our future vehicle needs! More

I wanted a particular model (X4 M) black/black. The first dealership I went to not only told me that it wasn't available and needed to be ordered, but also there were no 2025 models. It was deal The first dealership I went to not only told me that it wasn't available and needed to be ordered, but also there were no 2025 models. It was deal breaker for me, thus my search continued. I was contacted by Shyann who assured me they had exactly what I was looking for in inventory. I went there, albeit reluctantly, to see for myself. I was pleasantly surprised to see if fact they did. Not just a X4 M, but the Competition series at that. The process from beginning to end was rather seamless. Shyann was very responsive and went above and beyond to ensure all my questions were answered. The financing was straight forward. Was able to negotiate a great price and at a very good interest rate. The only gripe was the requirement to sign various forms with pen/paper vs. electronic. Not a ding to the dealer as this is a state requirement. Never been a big fan of the dealership until now. Laurel BMW changed that experience for the better. I highly recommend them along with Shyann as your sales rep. You will be in good hands. More

Ziyad made the entire experience of ordering and purchasing a car easy and fun. Everyone in the building was polite and professional. purchasing a car easy and fun. Everyone in the building was polite and professional. More

I have been a Laurel BMW customer for 30 years and in my opinion they are the best! Rich Stoll and Vesna provide excellent customer service. opinion they are the best! Rich Stoll and Vesna provide excellent customer service. More

They have had my car for over a 24 hours at this point. Dropped it at 11 am yesterday for 3 services (basic service, tire rotation and detailing) with an appointment. They called at 3pm yesterday to tell m Dropped it at 11 am yesterday for 3 services (basic service, tire rotation and detailing) with an appointment. They called at 3pm yesterday to tell me that the car will be ready with 3 services at 11 am today. Since no one reached out after, I called at noon today to learn that only the basic service was completed and that tire rotation will take another 2 hours (it's 12.30 pm right now). Also, there is no way that they can do the detailing today. Instead of being apologetic, Steve the service advisor was extremely rude and hung up on me. Looks the the manager is on a very long lunch break! This is the worse dealership ever! More

My sales representative was great and handled the transaction very professionally. She was responsive and thorough transaction very professionally. She was responsive and thorough More

I went to two different dealerships in the area. I was not treated seriously and kept having a contact my sales rep. To make a long story short they sold my car that I was waiting for without contac I was not treated seriously and kept having a contact my sales rep. To make a long story short they sold my car that I was waiting for without contacting me. I contact Laurel BMW of westmont in the evening and the next day I heard from SHYANN JONES. She took me very serious and treated me with respect. She kept me updated weekly on my delivery date of my X3. She was beyond the sweetest, professional person to work with. She is always responses to any questions I may have and made sure all the propper paper work was already ready for me in a timely manner. RICH her boss was also very helpful and kind. Cary duke was also great and personbale. I will always come back for SHYANN. I cant thank her enough for my great experience!!! I hope to be apart of the BMW family for LIFE. GO SEE SHYANN. You will NOT be dissapointed. More

Took my teenager (2007 BMW Z4) in for service and they treated him (and me) like he was a brand new baby bimmer. Great service and upfront pricing. Well worth the drive from Aurora to Westmont. treated him (and me) like he was a brand new baby bimmer. Great service and upfront pricing. Well worth the drive from Aurora to Westmont. More

Jay was super helpful and took care of our issue in a timely manner for a fair price. We will definitely be coming back for service on our X5 in the future timely manner for a fair price. We will definitely be coming back for service on our X5 in the future More

Very good service, comfortable place. Professional. Just they lost my license plate and don’t found it jet. Professional. Just they lost my license plate and don’t found it jet. More