Laurel Ford Lincoln

Dealer excellence First of all I like to be straight to the point. So the fact you want minimum word for this survey is irritating. That being said my vehicle buying First of all I like to be straight to the point. So the fact you want minimum word for this survey is irritating. That being said my vehicle buying experience was nothing less than excellent! More

Oil change d, tires rotated. Car checked over before a trip. Not a very long wait. Service team very friendly and helpful. always good service when I go there. d, tires rotated. Car checked over before a trip. Not a very long wait. Service team very friendly and helpful. always good service when I go there. More

Quality time after time I never get disappointed by the service team at Laurel Ford starting with John Binnie and ending with John Bennett. Always fair and unquestionably hon I never get disappointed by the service team at Laurel Ford starting with John Binnie and ending with John Bennett. Always fair and unquestionably honest. As always another job well done!! More

Great Service My husband took our 2017 Escape in for oil change and everyone was so courteous and friendly. He said he even got free coffee and donut. He loves co My husband took our 2017 Escape in for oil change and everyone was so courteous and friendly. He said he even got free coffee and donut. He loves coffee and donuts. He also said when he gets ready to trade cars he will probably come to Laurel Ford first. More

very friendly very good on knowing what a person needs in a car, the people there are very good at their job. they also teach the customer ever thing about the car. very good on knowing what a person needs in a car, the people there are very good at their job. they also teach the customer ever thing about the car. More

Great place went to get oil change and tire rotation, inspection was coming due the employees saw this and came and asked if I wanted it done so I didn't have to went to get oil change and tire rotation, inspection was coming due the employees saw this and came and asked if I wanted it done so I didn't have to make another trip. I had a free oil change which the desk saw I had on file. Everything was done quickly, while I waited in the new waiting room. Everyone is courteous and does a great job. More

never have any complaints with the service We have never had any problems with the service at Windber Ford. We always recommend you to our family and friends. No problems with our Mustang or tr We have never had any problems with the service at Windber Ford. We always recommend you to our family and friends. No problems with our Mustang or truck. Keep up the good work!! More

I was not happy with the service I was supposed to receive. I dropped off my recently purchased vehicle for a detailing I was promised at time of purchase and also for a vibration problem. I dropped it off on a I dropped off my recently purchased vehicle for a detailing I was promised at time of purchase and also for a vibration problem. I dropped it off on a Monday morning at 10-10:30 am. I was given a loaner vehicle and told I would receive a phone call when it was finished. Approximate that evening. No call. Tuesday at 4 pm I called to see if it was done. I was told it was. I arrived at 6:30 pm to pick it up only to find that it had NOT been detailed at all. It was there for 32 hours and the only thing checked were the tires for the vibration. The GM had three young men that were there, 2 of which were salesmen, go out to clean my car. At 7:30 pm they were finished and at this point it was dark so the only thing I could tell was that it was washed. The following day I checked the inside. They cleaned the floor mats and SLIGHTLY vacuumed. Did not wash the windows and did not wipe off any interior surfaces. The same dirt that was visible when I left it was still there! Having my car detailed was the reason I left it there and to pick it up after two days and it was not touched was extremely upsetting to me not to mention totally unprofessional on Laurel Fords part. I was NOT given any apology from the GM More

A great experience! This was our first time dealing with LAG and like we said it was a great experience. Everyone was very helpful and knowledgeable. Our salesman John This was our first time dealing with LAG and like we said it was a great experience. Everyone was very helpful and knowledgeable. Our salesman John Poldiak couldn't have been anymore helpful! More

Fast, friendly service Laurel Ford was able to inspect my car very quickly. Making the appointment online was very easy and convenient. I'm very appreciative that they were Laurel Ford was able to inspect my car very quickly. Making the appointment online was very easy and convenient. I'm very appreciative that they were able to change my appointment due to a last minute conflict. I was greeted with a smile when I arrived and the service advisor was kind enough to give me a new holder for my insurance and registration since mine was worn out. More