Lawless Chrysler Dodge Jeep Ram

The best experience, by far! My salesperson, Chris B, was professional, knowledgeable and went above and beyond with customer service. I traded in my Ford for a Jeep Wrangler ( My salesperson, Chris B, was professional, knowledgeable and went above and beyond with customer service. I traded in my Ford for a Jeep Wrangler (my first ever Jeep). Chris answered all my questions, and helped make the trade in as seamless as possible. He gave me a loaner vehicle while the Jeep was in for service, and he answered all of my calls and emails promptly in a professional manner. Wouldn't buy from anywhere else! Thank you for making this a hassle-free experience! I'd recommend Lawless Jeep to those looking to buy new or used. See Chris! More

This dealership is, by far, the best in the area. As a long time customer with Lawless and several purchases, I find them easy to work with and always willing to explain the details of work to be do As a long time customer with Lawless and several purchases, I find them easy to work with and always willing to explain the details of work to be done on my Jeep. Having just met Chris in the used car area, I can see that the exceptional way of dealing with customers and their needs will be in place for the future. Going the extra mile with automobile dealerships is rate today and that is the reason I return to Lawless always. Thank you Steve and John. More

Do not purchase anything here. Don’t service here. Save yourself the hassle. Scammer sales department- this is coming from a sales rep himself. I have reported to the Better Busine Don’t service here. Save yourself the hassle. Scammer sales department- this is coming from a sales rep himself. I have reported to the Better Business Bureau. Just shady business dealings here. Look at the bad reviews, they’re all related to “empty promises” and “lies”. Seems pretty common here. Pretty illegal if you ask me. The sales rep Armin screwed me to close a sale. Told me in writing I have a 1 year free maintenance warranty and that was never true, it was fabricated. The Sales manger, David, thought it wasn’t legit. HOW DO CAN YOU EVEN SAY THAT?! I had proof. They tried to Nickle and dime and say we’ll pay for your oil but not for your entire service ( diesel). Then we have an extremely rude Service Rep, Christine, who was mimicking me to a service manager. I got a good luck text from the sales rep, no help at all. Sends me a sad face. What a joke. If I don’t get a call back from someone with a resolution, they’ll get one from the AG office, and that’s a guarantee. More

Beware of tactics used by LCDJR (Lawless Chrysler Dodge Jeep Ram) I negotiated a $1,500 “discount “ to seal the deal. I was willing to walk away from transaction when they told me there was “ no wiggle” ro Jeep Ram) I negotiated a $1,500 “discount “ to seal the deal. I was willing to walk away from transaction when they told me there was “ no wiggle” room, but they came back and said they were willing to work with my request. At first look, it seemed above board. On second look, I questioned why it wasn’t represented in the “rebate” slot they explained that it was just basically semantics. When we got to financing they explained that the $1000 “discount” or rebate was ONLY if we used Chrysler financing at a point above all other financing. I questioned it twice. The entire transaction left a very sour taste. It brings to mind the old adage that car dealerships cannot be trusted. More

Words can not explain how awful the experience with this dealership has been. I brought it in because I needed a head gasket replaced, I told them exactly where the issue was and they spent a week "diagnos dealership has been. I brought it in because I needed a head gasket replaced, I told them exactly where the issue was and they spent a week "diagnosing" it just to confirm exactly what I said when I dropped it off. They said it would be ready in a few days, over a week later nobody had reached out to me. I had to call several times and leave messages wasting my time to find out what was going on. They would always say 'oh let me look into it and I'll get back to you' then nobody ever would. Finally I get a hold of someone who seemed to care, he told me they were waiting on a part, ok. Part finally comes in "it will be ready thursday at the latest" then thursday comes and goes and it's not ready. They had my vehicle for over three and a half weeks, noone ever aplogized, noone ever reached out to offer a loaner then they charged me full price for the labor after almost a month. I pick my vehicle up and now suddenly the heat (which worked when I brought it in) suddenly doesn't work so I waste more time bringing it back. When I'm dropping it off they talk about how I might have to pay to repair the heat system which broke when it was in their care, and a random service desk employee I wasn't even working with jumps in to start arguining with me and trying to blame me for breaking the heat system. Twice during the conversation I said I was getting frustrated and didn't want to argue and that we should stop the conversation here and he kept making rude and immature comments under his breath and kept instigating an argument with me. I've never seen a more unprofessional and insulting display from a company in my entire life. More

Purchased my first Jeep Grand Cherokee Summit this past weekend. Worked with Nico DeSilva - and in my experience with the purchase of cars from other makes and other dealerships he was by far the absolute weekend. Worked with Nico DeSilva - and in my experience with the purchase of cars from other makes and other dealerships he was by far the absolute best. The vehicle pretty much can sell itself, but Nico and his amazing customer service skills was the real reason for the purchase. We had a similar offer from a competing dealership, but having worked with Nico, my husband and I could not have been more pleased and just so impressed.....there was never any pressure and understanding that we were no nonsense buyers who are not impressed by a dog and pony show...Nico met the bar on all levels!!!!!!! I would highly recommend them and to seek out Nico for the sale! Karen and David C. More

By far the worst experience. My friend went to the dealership and agreed to a price on a new 2022 Jeep Wrangler. He negotiated a price and upon of arrival the following day the My friend went to the dealership and agreed to a price on a new 2022 Jeep Wrangler. He negotiated a price and upon of arrival the following day the dealership then proceeded to add an additional $10000.00 to the price. When he asked to speak with the manager he was treated very hostile and was told that was the new price. This is a complete example of bait and switch. Illegal, unethical, and immoral business practice by this dealership. I have spent 27 years as an executive manager for dealerships and this practice is saddening and in violation of the manufacturers dealership agreement. STAY FAR AWAY FROM THIS DEALERSHIP!!!!! More

***Terrible Experience*** They bait and switched the price of a jeep rubicon I was purchasing. I had a deal with Nico, a salesman, confirmed the price last night, filled out the credit application imme price of a jeep rubicon I was purchasing. I had a deal with Nico, a salesman, confirmed the price last night, filled out the credit application immediately and hit submit, then I went in today to close the deal. After waiting for 2 hours over my scheduled appointment, I notice the paper work was $10k over the agreed upon price. Everyone, including management played micky the dunse, I was floored by their response, when I approached the sales manager, he said he’d have to listen to my recorded call with Nico, salesman. Who, by the way admitted to the original agreed upon price in front of the finance manager. I liked that Lawless is family owned, but appalled at their lack of honesty in keeping their word. I’ll file a civil complaint, followed by complaints to Attorney Generals Office and Chrysler and see it through to the end on principle. My experience has been anything, but the local family owned type of service one would expect. More

I will start off by stating that my review is NOT for the actual vehicle service provided to my Jeep. This is ONLY the review of how you are treated as a customer and what to expect from Lawless customer ser actual vehicle service provided to my Jeep. This is ONLY the review of how you are treated as a customer and what to expect from Lawless customer service. My Jeep has/had what seem to be many problems, and that aside, I had a great experience initially dropping off the Jeep and feeling like they understood my problem. When it was taking a few days, I reached out to the manager, because the woman I was working with said she was scheduled to be out the next day. I did not originally see this as a problem, and so I called and spoke to the service manager. When we were talking it was as if he either never read the notes on the car, or perhaps they were not input correctly because none of the information he was asking was correct to the problems I was having. After going through in great detail with him, he said he would call me back in a few hours because with this new information, he had a few more things to look into. Well, I don't hear back from him in the few hours as a promised, and they close. After waiting and leaving voice mails (and paying for a rental car) I finally got back in touch with the service manager. He at this point told me that when we last spoke he told the employee (the one who previously said she was off that day?), to call me back the same day and come pick up my car, so it's just been sitting in the lot. He stated after we spoke he was on vacation, and did not hear my messages yet. There was nothing else they could do. At this point, I said, but you're the manager, and you told me that YOU would call me back. What about the other things you wanted to look in to? I was told I must have been confused he never said he was going to look at anything else, and it's good enough for him to tell an employee to call me back, it was her fault she didn't call, he doesn't have time to get back to everyone, and they are short staffed. WELL. Here's the thing. I don't like being spoken down to that I must not have "understood" because while I am not a mechanic, I do know that as a manager or simply as a decent human, when you hang up and tell someone you'll be back in touch in a few hours, that's what you do. End. Additionally, I know as a manager you don't point the finger to your employee. I didn't want a call back from her, I wanted a call back from YOU after YOU went and looked at my car like you said you would. How about keep your word? My car being fixed or not was not the point, I was extremely upset I paid for several days of rental car and my vehicle sat in a lot for a FULL WEEK for no reason. Also, if he was on vacation as he stated - well for one thing, wouldn't you make sure to tie up any loose ends before leaving? When I called for him, why didn't anyone mention to me that he was out of the office, when I asked for him? Also, wouldn't you mention that when we originally spoke? Something like, "I'll call you back in a few hours because then I am out for an extended period of time after today"? And lastly, as a proper MANAGER wouldn't your voice mail reflect you aren't even in the office and so people leaving messages are wasting their time? Instead I got spoken down to and "we can't change the past" and passing the buck, and every excuse in the book - including "we're short staffed". I work in health care; I'm well aware of how the entire world is short staffed. But I wasn't looking for staff. I was looking for a manager to keep his word. And I don't think that's too much to ask. I could not even speak to any managers when I picked up my car because I knew after losing money on a rental and being so disrespected that I could not get a phone call back as my car sat there for a week, there was no way I could calmly explain these problems, so it would be best to gather my thoughts and reach out to them at a later time; which I am. . . Bottom line : if my car dies in front on Lawless, I will pay for it to be sent elsewhere. I suggest you do the same. And if you want any level of service? AVOID. I am STILL upset by how this was handled. More

Super disappointed in the offer they gave us for our used vehicle and the sales reps tune changed from trying to work with us to these people are bothering me once we mentioned we wouldn't be financing we wo vehicle and the sales reps tune changed from trying to work with us to these people are bothering me once we mentioned we wouldn't be financing we would be buying outright. He even mentioned that the dealer prefers people whom finance as they get a cut from the banks. More