Lawless Chrysler Dodge Jeep Ram

One star because ZERO is not an option Why zero stars?...Be forewarned. I sent this rating to Dodge Motor company...From the start, I was taken back by poor service, long waits, false info Why zero stars?...Be forewarned. I sent this rating to Dodge Motor company...From the start, I was taken back by poor service, long waits, false information and broken promises. I spoke to a variety of staff from sales to management and continued to get "apologies" and excuses. Each time I was promised things would be different, I would again encounter excuses. My first interaction, much like a bait and switch ( we'll give you the same truck for less) was a surprise in that salesman said "that's just to get you in here". Honesty, I guess, but I should have then left, as the day turned into hours and I had to come back a second day to continue the process. The second day was no better. The "games" played with numbers ( for example, as a strategy to get me to lease) giving me a quote of $ 800.00 a month for a 2019 Big horn, WITH my 2015 Bighorn trade in @45 k mi. And well ahead on payments....I can go on and on, as it took me 3 trips to dealer due to all their issues, before picking up my truck. On the third visit, I took the truck, out of frustration, even though the "prep" wasn't complete. It is now nearing a month since that day, and I am again without my truck. The dealer took it to get the bed liner installed. ( finally, after promising to get it done on 3 different occasions). The dealer never picked it up at the Line-ex dealer. Some other excuse, but they promise to get it back tomorrow!..... You may be able to check the records, I don't know, but let me tell you. This is my fourth consecutive brand new Dodge Ram I have purchased. The third consecutive from the dealer Lawless. ( we also own a Jeep Wrangler unlimited). This will obviously be the last with Lawless, and, as a result of this experience, maybe my last Dodge. We'll see, based on the response from Dodge. Rest assured, I am sharing this experience with everybody I speak to when I am asked "how do you like you're new truck?" And I am determined to steer everybody I can from dealing with Lawless Jeep Dodge More

Not very good Dipstick half hanging out after oil change. 2 by 4 still under truck after gas tank strap recall good thing it never came out on highway. Told I need Dipstick half hanging out after oil change. 2 by 4 still under truck after gas tank strap recall good thing it never came out on highway. Told I need brakes on one trip the next time I came in everything looks great. Not a good experience More

Great customer service with outstanding purchase options! No matter what buying options your looking for, Lawless will try to assist you in making the best purchase on any vehicle. Never pushy, always availa No matter what buying options your looking for, Lawless will try to assist you in making the best purchase on any vehicle. Never pushy, always available,friendly and courteous. Second time around on purchasing a new vehicle and will come back for a third when the time comes. More

Amazing people Lawless has so many great people. Everybody that you come in contact with from when you walk in the door until you're leaving. 5 Star! Lawless has so many great people. Everybody that you come in contact with from when you walk in the door until you're leaving. 5 Star! More