Lawless Chrysler Dodge Jeep Ram

excellent service from Chris this is the second time that we dealt with Chris B. he knew what we wanted and went over and above to make sure we were happy. Lawless CDJR are real l this is the second time that we dealt with Chris B. he knew what we wanted and went over and above to make sure we were happy. Lawless CDJR are real lucky to have such a young man who is mature way ahead of his age. he is a real company asset. More

Treated very good The Staff in the Service Center., are Decent guys, they treat me with Respect every time I Bring my Ram & Chally in ,they are nice, Friendly , fair ! The Staff in the Service Center., are Decent guys, they treat me with Respect every time I Bring my Ram & Chally in ,they are nice, Friendly , fair ! More

Recent Jeep purchase I recently bought a Jeep from Lawless. Nico in sales helped me to decide whether to buy or lease and showed me each option that was available to me. I I recently bought a Jeep from Lawless. Nico in sales helped me to decide whether to buy or lease and showed me each option that was available to me. I am very happy with the Jeep I decided on. More

Quick and convenient It was great to be able to schedule service online. When I arrived they quickly checked me in and asked if I needed it back by a certain time. They ca It was great to be able to schedule service online. When I arrived they quickly checked me in and asked if I needed it back by a certain time. They called after a couple of hours and everything was completed as promised. I’ll be back for all of my wrangler service. More

Great Experience Liked working with Joe. He made the experience seamless and did not use pressure tactics to purchase a new car. The price of the car was fairly typic Liked working with Joe. He made the experience seamless and did not use pressure tactics to purchase a new car. The price of the car was fairly typical compared to other dealerships but I like working with the team from Lawless. More

Very professional and quick I always have received courteous, friendly and professional service each time I have visited the service center at Lawless Chrysler Dodge Jeep Ram. I I always have received courteous, friendly and professional service each time I have visited the service center at Lawless Chrysler Dodge Jeep Ram. I will continue to service my vehicle there. More

Great people in the service dept. I have been treated WONDERFULLY since we bought our 2011 Chrysler Town and Country.I would recommend Lawless for sales and service to family,friends,s I have been treated WONDERFULLY since we bought our 2011 Chrysler Town and Country.I would recommend Lawless for sales and service to family,friends,strangers. More

Maximize the customers time Called to make appointment to replace tire sensor. Explained needed new sensor due to fault code. Get there and they tell me Im correct but have to Called to make appointment to replace tire sensor. Explained needed new sensor due to fault code. Get there and they tell me Im correct but have to order part and make another appointment. Why couldn’t they tell me when I made appointment they don’t have this $20 part in stock instead of having to waste my time another day to do a 30 minute repair. Come on Chrysler Let’s be efficient and effective for the customer. We’re spending upwards of $40K on vehicles these days so why not try to accommodate them anyways possible. More

Service center is terrible Sales department was great but service department is very poor. They never answer the phone and had my car for days without being able to get in conta Sales department was great but service department is very poor. They never answer the phone and had my car for days without being able to get in contact with them and no phone call. After 4 days of having my car nothing was done. I ended up picking up my car unfinished because I was fed up. I won’t go to the service department unless I absolutely need to More

Service took too long and had to go back at least 2 times Twice in the past I had trouble starting my car and had it towed to this dealer. Both times the dealer said they fixed the ignition problems. However, Twice in the past I had trouble starting my car and had it towed to this dealer. Both times the dealer said they fixed the ignition problems. However, I had trouble a 3rd time, so decided to take it to them one more time. In addition, I started hearing some weird noise coming from the back of my Jeep Grand Cherokee. After leaving the car at the dealer and getting a rental, I didn't hear from them for a few days, and had to call to check on the car. At which point, I was told the noise was because the nuts on the tires were not tightened properly. The interesting thing is that I do all my maintenance at this dealer, so I'm not sure how the nuts were not tightened properly. The also informed me that they needed to replace the wind module for the ignition system and that while it is covered by my warranty the delay was due to the difficulty in getting through to Chrysler to get authorization for the work. This lasted for 2 weeks, during which I was the one who kept calling instead of them calling me for updates. At the end I asked them to start the repair work while they are trying to get the authorization from Chrysler, and that finally got things going and the authorization was granted. When I went to pick up the car, turns out the technician took out the car ignition button and was using the key to start the car. When I asked them why, they weren't sure why, and found out the button was no longer working. So I asked them to keep the car and fix the button, which they did about a week later, and didn't call me to let me know until they realized that I still had their rental car. The fact that I had to call to get updates, that they weren't diligent in pursuing the authorization from Chrysler, and that their technician thought it was okay to return the car to me without a working ignition button is the reason I will no longer use this dealer for my maintenance work and will be going elsewhere. This is the complete opposite of customer obsession. More