Lawless Chrysler Dodge Jeep Ram

Tech writing YOU SUCK on oil change sticker My name is Michael Sjostedt i bought my car from Lawless back in 11/2018 and the salesperson was very helpful, i needed an oil change tires rotated an My name is Michael Sjostedt i bought my car from Lawless back in 11/2018 and the salesperson was very helpful, i needed an oil change tires rotated and the fluids topped off. I made a service appointment for 10/31/19, to have the work done. When it was finished i went home and when i got there i went to clean the windshield and the washer fluid was bone dry. I went into the house to call them and i had a message on my phone from Vince who said he was the Service Director and the tech was playing a Halloween prank and to bring my car back in so they could change the oil change sticker out. I went out and looked at the sticker and it said "YOU SUCK please drive safely", i called Vince back then he said that it was a new sticker system and it came to them like that. I told him i find it hard to believe that a company would send it like that and if they did then Lawless wouldn't have caught it. After hanging up with him i checked the oil level and that was fine but the tire preassue that i was to was all regulated, but that didn't happen either i had one tire at 41,one at 35, the other 2 were at 31 & 30. I told Vince that when i brought it back the next day and he said he would make sure everything was done. i would of left the review on Lawless website but there is no place to leave it and they only show 5 star reviews. I still have the message from Vince that he left and i took a picture of the sticker they put on my car with what was written on it. More

A week for a battery replacement I received a new battery in July. A couple of weeks ago I went to get my car and it wouldn’t start. I got a jump and was told to keep it running for 4 I received a new battery in July. A couple of weeks ago I went to get my car and it wouldn’t start. I got a jump and was told to keep it running for 40 minutes which I did. I then went out an hour and a half later and it started but after running it for another 5 minutes and shutting it off it wouldn’t start again. I was told by the service department that it was my fob. I got a jump and drove it straight to the service department. They told me they would try to fit me in. That was on a Friday afternoon. I called at 3:30 on Saturday and got voicemail. Asked for a call back which never came. Monday I called back and they confirmed it was the battery but it was a week out. They didn’t have any. They were trying to locate one but weren’t sure and would call me back later in the day. Again never came. I called and they couldn’t locate a battery but perhaps Tuesday there would be one. Asked for a rental and was told I could have one for a day! I was being inconvenienced due to a battery replacement that should have never needed to be replaced 5 months after a new one was put in! I finally got my car back a week after I dropped it off. I will not be back unless a warranty item needs replacing. More

Poor communication Communication goes a long way. Service rep did not communicate what was said to me to his manager and I received contradicting results about my vehicl Communication goes a long way. Service rep did not communicate what was said to me to his manager and I received contradicting results about my vehicle. More