Lawless Chrysler Dodge Jeep Ram

The employee's at lawless were there to help us from the srart. We saw the car on there website, and they followd up by email and a phone call.The sales specialist Chuck Marinaccio followed thru after the srart. We saw the car on there website, and they followd up by email and a phone call.The sales specialist Chuck Marinaccio followed thru after the sale to make sure all the details were taken care of.Chris Chapman took the time to explain all the finance options to make sure we got the plan that worked for us. More

The overall customer experience was great from both the Sales process through completion on the Finance side. Based on the friendliness and helpfulness of the sales staff with questions and the overall Sales process through completion on the Finance side. Based on the friendliness and helpfulness of the sales staff with questions and the overall process in identifying my needs as the customerwould I would reccommend this dealer to others. Nick was great to work with. Additionally, i worked with Chris Chapman on the Finance side made the finance side of it very easy. Thanks! Lisa More

Enjoyed everything about my experience at Lawless Jeep in Woburn MA. My dealer Chuck Marinaccio was friendly, courteous, answered every question I had, and followed through with every request I made. Lawless Woburn MA. My dealer Chuck Marinaccio was friendly, courteous, answered every question I had, and followed through with every request I made. Lawless Jeep did everything they could to get me into my new Dodge Ram 1500 and they made the process easy. Their Finance Manager was a pleasure to work with and went out of his way to explain every option I had. The overall experience was the best I have ever had purchasing a vehicle, which is a process that can be troublesome and stressful. I will look forward to purchasing another vehicle from Lawless Jeep in the future. Thank you to the Lawless Jeep staff!!! More

Nick was very friendly, but not as knowledgeable (or able to differentiate) between the two models I was considering. Some of the "after the sale" stuff was not as complete as I might have hoped. Additiona to differentiate) between the two models I was considering. Some of the "after the sale" stuff was not as complete as I might have hoped. Additionally, I felt that I was given inadequate information related to the financing of the vehicle. I am confident that I could have secured a lower interest rate had I waited and applied with my husband as a co-financer, but the process got moved along too quickly and it was too late. Additionally, the payments that were offered to me by the salesperson were revoked by the financial representative. That felt a little deceptive to me... More

I had a great experience with Lawless Jeep. I had been searching for a vehicle for the past 6 months, and at Lawless, I found one that was very competitively price. It was the cheapest New 2010 Jeep Grand searching for a vehicle for the past 6 months, and at Lawless, I found one that was very competitively price. It was the cheapest New 2010 Jeep Grand Cherokee Limited that I could find in the entire country. That's the reason I chose Lawless, despite the fact that I had to fly in to MA and drive all the way back to GA. But the money I saved was worth it! Chuck was helpful since the beginning, answering all my questions very promptly. This one email I had send him 10+ long questions, which he stayed late at work and answered. Once we got there, we got a ride back to the dealership and all additional questions were answered as well. Chuck and the dealership team were all very helpful and I would definitely recommend them to anyone, even out of state. More

I was very pleased with my experience at Lawless. Finding the car on line was very easy and calling to schedule a time to look at the car was very simple. When we walked in we were greeted immedia Finding the car on line was very easy and calling to schedule a time to look at the car was very simple. When we walked in we were greeted immediately and very friendly. We were able to drive the car within minutes of being there. We also didnt feel pressured at all. We bought the car and the dealership worked quickly to get it registered and we picked it up the next day. More

My first contact with Lawless Jeep was by sending an e-mail about a new 2010 Jeep I saw on Auto Trader.com. My request for info was quickly answered by Lacey in their Internet Sales Dept. Her and her m e-mail about a new 2010 Jeep I saw on Auto Trader.com. My request for info was quickly answered by Lacey in their Internet Sales Dept. Her and her manager, Mike couldn't have been more helpful and answered all of my questions concerning price, financing, delivery and equipment on the Jeep we were interested in. After putting a deposit on the Jeep roughly 2 weeks after our first contact we were turned over to Phil in Sales. We set up a Saturday appointment and drove the 5 hours from our home in New Hartford, NY to Woburn, MA on a Friday night. We had dinner at a resturant reccomended by Lacey & Phil and stayed where Phil suggested. Both were winners. Saturday we finally got to meet everyone and closed the deal on our dream Jeep. There did end up being a glitch in our promised delivery. We later found out Lawless was very shorthanded that week due to vacations and some illness that was unexpected. This was later addressed by the director of sales to our satisfaction. We are very satisfied at this point with our new Jeep. We (my wife and I) have never been treated so well at a car dealer. From the first phone contacts to final delivery everyone was professional, yet friendly and got along with us as if we had known them for years. I would gladly drive 272 miles one way again to buy at Lawless, and would recommend anyone else who asks to do the same. More

This dealership treated my parents and myself with respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and inf respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and informative. I will definitely recommend Lawless Dealership to others. More

This dealership treated my parents and myself with respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and inf respect and really made us feel welcomed without any hard sales pitches or pressure. Salesman allowed us a test drive which was quite lengthy and informative. I will definitely recommend Lawless Dealership to others. More

My experience at Lawless was wonderful on the sales side. Phil Ossino was friendly and helpful in navigating our complicated schedules for meetings and pick-up! The only negative part of the experience was Phil Ossino was friendly and helpful in navigating our complicated schedules for meetings and pick-up! The only negative part of the experience was that the service department forgot to install the cross rails for the roof rack. They then stated that I would have to wait an additional hour for the rails to be installed. I was aggravated with this because it was their mistake and were not willing to go out of their way to fix it in a timely manner. Phil made every effort to install the cross rails himself. When he did convince a mechanic to come help him, the mechanic was giving him a hard time and mocking him for not being able to install the rails himself. Once we returned inside, we found that the finance manager had placed the financial paperwork on Phil's desk and expected him to go through and explain it all to me while I signed everything. In my opinion, Phil is a salesperson, not a mechanic or a financial manager, and should not have been put in that position. However, he did a great job covering for other employees who did not seem to want to do their entire job. Again, I want to reiterate that PHIL OSSINO was fabulous and extremely helpful, even in difficult situations. More