Lawless Chrysler Dodge Jeep Ram

My experience at Lawless was wonderful on the sales side. Phil Ossino was friendly and helpful in navigating our complicated schedules for meetings and pick-up! The only negative part of the experience was Phil Ossino was friendly and helpful in navigating our complicated schedules for meetings and pick-up! The only negative part of the experience was that the service department forgot to install the cross rails for the roof rack. They then stated that I would have to wait an additional hour for the rails to be installed. I was aggravated with this because it was their mistake and were not willing to go out of their way to fix it in a timely manner. Phil made every effort to install the cross rails himself. When he did convince a mechanic to come help him, the mechanic was giving him a hard time and mocking him for not being able to install the rails himself. Once we returned inside, we found that the finance manager had placed the financial paperwork on Phil's desk and expected him to go through and explain it all to me while I signed everything. In my opinion, Phil is a salesperson, not a mechanic or a financial manager, and should not have been put in that position. However, he did a great job covering for other employees who did not seem to want to do their entire job. Again, I want to reiterate that PHIL OSSINO was fabulous and extremely helpful, even in difficult situations. More

Initial contact with Danielle based on internet sales and positive reviews from this web site. When I arrived @ the dealership everyone was friendly, helpful and professional. Phil Ossino is my sales guy, positive reviews from this web site. When I arrived @ the dealership everyone was friendly, helpful and professional. Phil Ossino is my sales guy, very professional, upbeat, knowledgable. The folks who work here are a team, work well together and are happy! I got what I think is the best deal in this region (based on quotes from other dealers for the same product). Danielle and Phil kept checking in with me on my process of searching for a vehicle. They want to sell cars and realize that if the customer's needs are met they will sell that car and very likely a car for the customer's friends, family etc. I went to Lawless twice. Each visit was pleasant and stress free. I was offered coffe, water and on the evening of the sale pizza. The paperwork process requires some waiting and everyone (even sales folks who weren't involved in my purchase)made sure I was comfortable. The showroom is clean (restroom included). My goal is to pay off this new Jeep Liberty ASAP and return again for another car. Lawless has a winning team. I will referring friends and family. More

Satisfied with the entire process from my first email to the dealership to buying and picking up my vehicle. There was no undue pressure applied by the salesman or finance manager. My day spent at the deale the dealership to buying and picking up my vehicle. There was no undue pressure applied by the salesman or finance manager. My day spent at the dealership was generally fast-paced but relaxed which made it easy to agree on and close on this vehicle. More

I contacted Nick about purchasing a new truck my husband was in love with for a surprise for his 40th birthday. I contacted Nick and explained the situation about it being a surpise. He was awesome througho was in love with for a surprise for his 40th birthday. I contacted Nick and explained the situation about it being a surpise. He was awesome throughout the entire process. I contacted him on a Monday and i had the new truck in my driveway waiting for my husband when he got home on Thursday. Nick even brought the truck to my house himself...on his day off, because that day was most convenient for me. I couldnt believe how helpful he was and so willing to work around my schedule. Everything was done so quickly i couldnt believe it. He returned every call i had in a short time and answered any question i had immediatley. I cant say enough good things about him. I went into the dealership very nervous about the purchase but he walked me through everything and it was a piece of cake. I HIGHLY recommend Nick to anyone and am very grateful for everything he did to help me surprise my husband. Thanks again Nick! More

I had a great experience with Lawless Chrysler Jeep. I purchased a Jeep at a great price and had excellent service. I will recommend Lawless to everyone. Tom Haddad and Richard Lawless both listened to purchased a Jeep at a great price and had excellent service. I will recommend Lawless to everyone. Tom Haddad and Richard Lawless both listened to my needs and found the perfect car for me. thank you, Jenna Neer More

I was very please with the amount of time the salesman Nick Dicarlo spent with me to complete the transaction no game playing at the time of accepting the offer and negotiating a very good price for the J Nick Dicarlo spent with me to complete the transaction no game playing at the time of accepting the offer and negotiating a very good price for the Jeep Liberty also I did not feel pressured to buy the car at any time, I usually don't trust any salesmen but Nick seemed to be genuine, I would recommend him and the dealership to family and friends. More

We went to another Boston area dealer (large dealer) and felt like a number, not a customer. Lawless made us feel like we were the only people they were working with despite being very busy. They are also felt like a number, not a customer. Lawless made us feel like we were the only people they were working with despite being very busy. They are also very willing to make deals with you and offered a great service package. More

Every time I go there every one is so friendly, they treat you like family Phil was great explaining every thing about the car and taking his time to make sure we new everything we had to. Sham as alway treat you like family Phil was great explaining every thing about the car and taking his time to make sure we new everything we had to. Sham as always very pleasant and let us know everything we asked well we were looking Chris is the nicest person any one would like to meet so friendly and takes the time to explain everything when it comes to getting you what you want for financing. I would recommended this place to everyone I know. More

I took the trip to Lawless to check out a used 2004 Toyota Highlander. Though I didn't make the purchase, what I found was a team of friendly, very helpful and knowledgeable staff. They did not try t Toyota Highlander. Though I didn't make the purchase, what I found was a team of friendly, very helpful and knowledgeable staff. They did not try to - like other dealers - mark up their prices by 100% or more, pressure me into the sale, or give me any bs either about the vehicle, financing, or pricing. I love this dealership and would recommend them to anyone, especially people looking for a good deal from a reputable dealer without worrying about second thoughts or regrets after making the purchase. This is only the second dealer I have ever found in the New England area with such a great team. The other is Carter which is located all the way down in Manchester, CT. Either of these dealerships are well worth the drive, no matter where you live. More

I WAS IN THE MARKET FOR A NEW CAR AND HAD VISITED SEVERAL DEALERSHIPS WHEN I WAS REFERRED TO LAWLESS BY MY NEPHEW. I MET MR.MOXLEY WHO I FOUND TO BE PERSONABLE AND HELPFUL. ALTHOUGH YOU DID NOT HAVE THE CA DEALERSHIPS WHEN I WAS REFERRED TO LAWLESS BY MY NEPHEW. I MET MR.MOXLEY WHO I FOUND TO BE PERSONABLE AND HELPFUL. ALTHOUGH YOU DID NOT HAVE THE CAR THAT I WAS LOOKING FOR ON YOUR LOT, HE ASKED FOR THE OPPORTUNITY TO TRY AND LOCATE IT FOR ME. HE WAS NOT ONLY SUCCESSFUL IN FINDING THE MAKE, MODEL, COLOR AND OPTIONS, BUT AT A PRICE I COULD AFFORD. I FOUND MR. MOXLEY TO BE FRIENDLY, KNOWLEDGEABLE, HARDWORKING AND ABOVE ALL HONEST. I WOULD UNCONDITIONALLY REFER MY FAMILY AND FRIENDS TO LAWLESS. I COULD NOT BE ANY HAPPIER ABOUT MY CAR BUYING EXPERIENCE! More