Lawless Chrysler Dodge Jeep Ram
Woburn, MA
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My wife has been getting her Compass serviced at Lawless for 3 years now. She has had nothing but wonderful things to say about the service department so when the time came to upgrade my car I chose to go t for 3 years now. She has had nothing but wonderful things to say about the service department so when the time came to upgrade my car I chose to go to Lawless over a dealership that is closer to home. It was well worth it! Chris Dicarlo went above and beyond to make us feel comfortable with not only the car we choose (Wrangler) but the entire process. He took the time to discuss buy /lease and what was in OUR best interest. At no time did we feel pressured into something we were not expecting /ready for /could not afford etc. Chris was very professional and attentive to what we needed. He did not try to oversell us or make us go above the payment we said we were comfortable with. A few times when Chris was not readily available the other staff members were very helpful and friendly. Overall we had a wonderful experience with Chris Dicarlo at Lawless Jeep and will get our new Wrangler serviced here as well as the continued maintaince with the Compass. When it is time for another new car we will most definitly be going back to see Chris Dicarlo. More
Phil: I want to thank you for your professionalism and Phil: I want to thank you for your professionalism and assistance in our recent 2010 Jeep Wrangler “Sport” Unlimited acquisition. Lauren a Phil: I want to thank you for your professionalism and assistance in our recent 2010 Jeep Wrangler “Sport” Unlimited acquisition. Lauren and I were impressed with your business knowledge, along with your interpersonal and selling skills. We were equally impressed with Chris’s customer support and assistance in your brief absence. In our estimation, it was a pleasant process without the usual bickering that goes on between a new car buyer and seller. Also, compliments to your management and financial personnel for an excellent deal on Lauren’s lease release regarding mileage and her new car lease agreement. She was certainly pleased with both outcomes. Lawless has earned our loyalty by providing; a quality product/service, fostering good customer relations and being forthright in their business transactions. In closing, and I quote, Lee Iacocca, past Chrysler CEO, said you either “Lead, Follow, or Get Out of the Way”. It stands just as true today as it did when he said it. Obviously, you’re on the forefront of his quote…congratulations! Sincerely, Jim Washnock More
Phil and Kevin made the used car buying experience extremely pleasant. They were both receptive to our needs and worked with us to give us the best deal possible on the vehicle we chose. We believe extremely pleasant. They were both receptive to our needs and worked with us to give us the best deal possible on the vehicle we chose. We believe we got the best deal possible for the vehicle and appreciated the attentiveness they gave me. Even though we did not want to buy a Jeep/Chrysler product at no point did they try to pressure us into even looking at one of their flagship vehicles. They respected what we wanted and willing to work with us to meet us at our best offer. I highly recommend the Lawless group and especially Phil for his professional manner and positive attitude. I have purchased vehicles both privately and through dealers and usually do not have the best experience at dealers but I must say my attitude has changed after dealing with Lawless. Other dealers should take note!!! Thanks Phil More
From day one we had an awesome experience. Jovan heard everything that we wanted and worked with us for the long haul until we were happy. We apprecieate the hard work from Kevin and Chris to get us the p everything that we wanted and worked with us for the long haul until we were happy. We apprecieate the hard work from Kevin and Chris to get us the price that we wanted. We are expected to move in June, but even after I leav here, my wife and I plan on pruchasing our extended warranty from Chris. My wife, children and I are very greatful for the team that we dealt with at Lawless. More
Great service from every rep. To have them go as far as to drive the floor model out so we could have the car that very night was above and beyond. Appreciated the honest feedback on the various models an to drive the floor model out so we could have the car that very night was above and beyond. Appreciated the honest feedback on the various models and we're loving the car we've chosen. Thanks again guys! More
The staff was very helpful from the start. They did everything in their power to make sure I got approved so that I could get my car when my lease was up. They made sure that all my paperwork was done everything in their power to make sure I got approved so that I could get my car when my lease was up. They made sure that all my paperwork was done and sent in in a timely manner so that I wouldn't lose the chance to own my car. More
I've had my car for one year now and it has gone into the service center 5 times. Only once did they not charge me and I have the "service car package warranty" I brought it in because I had no back lights service center 5 times. Only once did they not charge me and I have the "service car package warranty" I brought it in because I had no back lights while they had it they cracked my battery and I had to replace it. They never admitted "Lawless" was at fault! They wanted $300.00 for a battery, replaced it with my mechanic for $76.00. They totally over charge. More
This is the first time we have leased a car - all others were purchased - and we really shopped this deal among multiple Chrysler dealers as well as Toyota dealers (we ended up with a Town & Country Limite were purchased - and we really shopped this deal among multiple Chrysler dealers as well as Toyota dealers (we ended up with a Town & Country Limited and had considered the Toyota Sienna as well). This dealer was the most straight forward in breaking down the numbers and NOT playing games, e.g., "come back to us if you find a better deal and we will match or beat it". They gave us their best upfront. At closing, there was the right amount of salesmenship when it came to extras. There were some confusions on the part of our insurance company and the dealer performed with great professionalism. The salesman (Sham) delivered the car (we are 40 minutes away from the dealership) last night and took great care to walk through the multitude of electronics and gadgets. Too soon to review the quality of the service department, but if the sales and leasing side are gauges, I expect great service as well. BOTTOM LINE, WE WERE TREATED FAIRLY AND WITH RESPECT, and if we like the car, they will have definitely earned our business for next time around. More
I have never been more disappointed with a dealership. They were overpriced, charged me for services they didn't finish (when I tried to get the credit back they fought me on it and still refused to give They were overpriced, charged me for services they didn't finish (when I tried to get the credit back they fought me on it and still refused to give it), they chose not to service or even notify me of a warning that was coming up on my dash regarding my 4WD until after I had picked it up and started to drive off the lot, when I returned with the complaint they blamed it having noticed the warning "late in the day"... it was about 3 when they noticed it. I filed a complaint with their customer service and NEVER heard anything back... overall it was the worse experience I have EVER had with my car and can only suggest that no one use their service in the hopes that others do not have to go through the same experience. More
This is my third jeep (wrangler, grand cherokee, commander) from this particular dealership and they have treated me with AMAZING CUSTOMER SERVICE!! highly recommended. Lawless Jeep has a friendly a commander) from this particular dealership and they have treated me with AMAZING CUSTOMER SERVICE!! highly recommended. Lawless Jeep has a friendly atmosphere and amazing employees. They have recently re-build the dealership and it is spectacular! Never had any problems purchasing a vehicle or follow up customer service. A significant time they specially ordered a car for my daughters birthday and drove it over that morning with a huge red bow making it extra special. recommended BIG TIIMEE!! More

