Lawless Chrysler Dodge Jeep Ram

This is my third jeep (wrangler, grand cherokee, commander) from this particular dealership and they have treated me with AMAZING CUSTOMER SERVICE!! highly recommended. Lawless Jeep has a friendly a commander) from this particular dealership and they have treated me with AMAZING CUSTOMER SERVICE!! highly recommended. Lawless Jeep has a friendly atmosphere and amazing employees. They have recently re-build the dealership and it is spectacular! Never had any problems purchasing a vehicle or follow up customer service. A significant time they specially ordered a car for my daughters birthday and drove it over that morning with a huge red bow making it extra special. recommended BIG TIIMEE!! More

I brought a 2003 Jeep Grand Cherokee in for service(purchased elsewhere.) The symtoms included a "stuttering" in the front end while braking to exit from a highway. It started around 15k miles service(purchased elsewhere.) The symtoms included a "stuttering" in the front end while braking to exit from a highway. It started around 15k miles and I thought it was caused by rumble strips. About 2k mi later(I'm a little slow but hey it was a new vehicle) I took it to Lawless where I was told the front rotors had to be replaced. I asked why so soon and was told they were warped probably because they heated up and I went through water,like during a rain storm. Who would of thunk. A vehicle that can climb mountains but should be garaged when it rains. It cost about $350 to have then replaced.19K miles later same problem. I return to same dealer who says need new rotors front and back about $850. I asked if I would need new rotors every 20k miles and he said probably. He claimed that there was a problem but Jeep had cured it by using different calipers in earlier models including the '03. Would not offer any adjustment(last jeep I purchase) I took it elsewhere and had the job done for $550. Another issue I mentioned during the first visit was that while accelerating the transmission would "clunk" at 19mph and 29mph. His answer was "it's a charecteristic of the transmission." My response was,"that's like saying a limp is a characteristic of a bum leg." I emailed the dealership no response. I emailed the company and got a canned response to the effect that they were sorry they didn't meet my expectations.Are you kidding? Were my expectations unreasonable, that rotors and brakes for that matter should last longer than 15k and the vehicle should not need 3 out of four sets of rotors in the first 34k miles? I just found this web site and wonder if anyone else had similar problems. If you need service you are better off with a trusted local mechanic. I found one at Burke's Automotive on Main St in Woburn, MA skyhawk66r@aol.com More