Lawrence Kia

Not honest Worked with them over three days on the holiday weekend. Was told they were going to check out a non working feature on the car we were going to buy Worked with them over three days on the holiday weekend. Was told they were going to check out a non working feature on the car we were going to buy and do a cleaning on it (car was filthy on the inside and put on lot that way). Agreed with finance manage we would come back today to settle the deal. Sales rep called as soon as they opened to set time, he chose the time for later in the pm. All good. Stopped by dealership early to look at car and sales rep came out and said bad news. They sold car to someone else. He couldn't even have us the courtesy if a call to inform us. Said these things happen Plus we didn't leave a deposit on car. No one asked for a deposit when we left Saturday night and determined we would get together next day to complete the deal. The are not honest people. More

Service Department I drive all the way from Topeka to this dealership because the service department is so top-notch. I am always greeted like I am the most important cu I drive all the way from Topeka to this dealership because the service department is so top-notch. I am always greeted like I am the most important customer and I appreciate the care they take with my car. Mike is always as friendly as he can be and I am always glad when I walk in and see his smiling face because I know he will take excellent care of me! More

Service Department I have had experience with many dealerships in Lawrence. I highly recommend the Service Department. They have always gone above and beyond to ensure I have had experience with many dealerships in Lawrence. I highly recommend the Service Department. They have always gone above and beyond to ensure my needs are met. More

An Unexpected Visit I had been looking for a Buick Regal online for months and found that Lawrence KIA had one at a price that was 2-3k lower than all other dealerships i I had been looking for a Buick Regal online for months and found that Lawrence KIA had one at a price that was 2-3k lower than all other dealerships in the area. I knew it would sell quick based on the price, so I stopped by. I honestly didn't intend to buy that day as I was unsure if I could afford the deal at the moment. I worked with Ken and he made sure to ease my worries and made the experience very calm and friendly. My biggest pet peeve is pushy sales people. Anyone who pushes me into a deal, I usually raise my voice and storm out. Ken and I discussed this at length and I can assure you, the people at Lawrence KIA want to help you get what YOU want, and won't try selling you something you don't want just so they can make a BIG deal. At this place, any deal is a good deal. Honest Business practices that focus on the customer. When it came to the financing, I worked with Begi. She literally drove an hour to get there just to give me the best deal. Originally, the Banks wanted to give me a high interest rate, but she worked her magic and dropped the interest rate to almost exactly what I wanted. She made sure the finance package met my very specific criteria in terms or monthly payment, interest rate, finance of the sales tax. It was a wonderful experience. Both Ken and Begi are very nice, homely people, who I could carry on a conversation with like we had known each other for decades. Whenever I need a new vehicle again, and they have a vehicle on the lot I like, I will definitely keep this establishment in mind. My Review doesn't do enough justice for this Establishment's great staff. More

Good "rookie" purchase Everyone I worked with while purchasing my vehicle was kind, professional, and seemed happy to provide assistance. I mentioned it was my first car buy Everyone I worked with while purchasing my vehicle was kind, professional, and seemed happy to provide assistance. I mentioned it was my first car buying experience, but at no time then or since did I feel I was "taken advantage of" for any naivety I may have had towards the whole process. I wasn't quite able to get the price I was hoping for, but they were willing and able to work with me to reach a fair agreement. All-in-all it was a positive ordeal. More

Great Customer Service As soon as we walked in, the customer service was excellent. Ken is a very good sales person and very friendly. We love the honesty and him being upfr As soon as we walked in, the customer service was excellent. Ken is a very good sales person and very friendly. We love the honesty and him being upfront. Thanks for a great car buying experience. Anthony and Shelia More

Disappointed I found the vehicle I was looking for on this dealers lot. I emailed and called to discuss the price. I was told initially that maybe there was some w I found the vehicle I was looking for on this dealers lot. I emailed and called to discuss the price. I was told initially that maybe there was some wiggle room. I was later told that not only was there no wiggle room but the price was increasing. I was also told that the "fees" mentioned would total $1145. When I inquired about the justification for the fees, I was told that they were for paperwork processing and vehicle preparation. This dealer wanted to charge me for the use of their finance department when I was coming in with financing already. The "vehicle preparation fee" was $745 for detailing the vehicle and leveling off the fluids. To me, these were outrageously high. I asked if anything could be done about these fees. This request was flat out refused. I am greatly disappointed in the way this transaction turned out. There advertisement states, "A SHORT DRIVE FROM KANSAS CITY OR TOPEKA SAVES YOU MONEY!" This drive would not have saved me any money. I would suggest that anyone thinking of going here think again. More

Mrs. Peterson Very good experience. Would recommend to friends and family. Everyone there was polite and friendly. They got us a good deal on our newer vehicle. Very good experience. Would recommend to friends and family. Everyone there was polite and friendly. They got us a good deal on our newer vehicle. More

RUN AWAY FAST These people are crooks and I wouldn't send someone I HATED there. As others say be cautious especially if you are young or an inexperienced buyer. BU These people are crooks and I wouldn't send someone I HATED there. As others say be cautious especially if you are young or an inexperienced buyer. BUYER BEWARE!!!!!!!!! I HAVE RECEIVED EMAILS, PHONE CALLS AND I KEEP GETTING CREDIT SCORES IN THE MAIL AS IF THEY ARE TRYING TO MESS UP MY CREDIT. GETTING LAWYER MONDAY FOR HARASSMENT. I INQUIRED 3/8/14 AND IT IS 4/18/14 More

I got a bad price I found the initial experience very good. However, upon trying to refinance my loan I am finding that I greatly overpaid for the vehicle. I should h I found the initial experience very good. However, upon trying to refinance my loan I am finding that I greatly overpaid for the vehicle. I should have researched better myself but I feel I got ripped off. I feel the mark up on the vehicle was too high. I feel swindled. More