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Lawrenceville Ford Lincoln - Service Center

2.9

27 Lifetime Service Reviews

2920 Brunswick Pike, Lawrence, New Jersey 08648

27 Reviews of Lawrenceville Ford Lincoln - Service Center

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November 18, 2019

"Incredible customer service!"

- ForbesFam5

The service I receive is ALWAYS incredible - not only did the team help get a nail out of my tire, they did so while I was at work so I didnt come out to either a flat tire or trying to get to the dealership with low air at the end of a work day. You all are fantastic - thank you for the top-notch service!

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Yes
Employees Worked With
November 04, 2019

"Dealer Assesment"

- rdutkosr

I have been dealing with Liz Pancek fro many years and she always strives to meet the type of automobile I require. When service is required, appointments are scheduled to meet my needs. They also offer to pick up my automobile. At the conclusion of the service, the automobile is always washed,

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Yes
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September 30, 2019

"Very bad experience"

- Dhiraj Gupta

Very bad experience. I was overcharged for the services and your dealership didn't honor the pricing and service coupons given on your website. I was not even provided with a multi-point inspection report as part of the WORKS service. After the oil change service, my reading on the oil reset section was still showing the same, not sure if oil change was even done. All my previous services were done by other Ford dealer and never had such an issue with pricing or service. Never going back to any this Ford dealer again. Overall Ford after-sale service experience is really not great so far, wouldn't be considering any ford car again.

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No
Employees Worked With
Torin
Oct 15, 2019 -

Lawrenceville Ford Lincoln responded

Dhiraj, we are so disappointed to learn of this situation you have described. Please contact Anthony Stewart at (609) 882-2900 and we will do our best to make this better. We hope to hear from you soon.

September 13, 2019

"Efficient service"

- John

For three warranty replacements and repairs, the work proceeded much more rapidly that initially anticipated. Being a multi-vehicle customer with Lawrenceville Ford Lincoln, I can endorse the dealership's sales and service departments.

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Yes
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Sep 15, 2019 -

Lawrenceville Ford Lincoln responded

John, we appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Lawrenceville Ford Lincoln! Safe travels!

August 21, 2019

"Great Service visit !"

- Patb168

Josh Miller is the Service Manager of the Lincoln Ford dealership. He gave me good honest advice and was great to work with! I have had very positive experiences with this dealership and plan to go back. Plus my MKC has been a great car! Patricia

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Yes
Employees Worked With
Josh Miller
July 22, 2019

"Jaded team who have lost the plot! "

- Sage

Closest dealership to my house. As a Ford fan, I have bought a car, serviced and bought parts from here. My experience has been consistently bad. If you want to see a business that truly lives in the past where sales is about tricking the customer this is the place. My latest experience - Went to get a mirror. They said they don't have it is stock and can order. Paid on the phone and said that if it does not fit I would need to return. It did not. They now say its a special part and they cannot take it back. Fixed it at a local mechanic. These guys live on retired people who think buying ford is American.

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No
July 15, 2019

"Rude and incompetent "

- AStephens

Took my car in for some work and got it back in worse condition than before. Dealership says they couldn’t have caused the problems even though the car was dead when I went to pick it up. Service department is not only unfriendly but clearly has no idea what they’re doing either. I had to seek out another dealership where the team helped me clean up their mess.

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No
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July 03, 2019

"Cheated"

- AStephens

I came to this dealership for the peace of mind of having my 2013 Ford Escape repairs be up to par. Even paid a hefty price for it. So imagine my disbelief when I get my car back and the battery is dead! I can’t even leave the lot because my newly ‘repaired’ vehicle will not turn on. So after getting it jumped and sent on my way I’m hearing a loud, unusual sound coming from inside my car. Turns out there was some sort of electrical error causing my CD player to constantly be draining my car- causing a brand new car battery to fail, leaving me stranded, alone at midnight in an unfamiliar city at one point. Despite my hardships following my visit here, the dealership refused to take responsibility on the issue even though they understand it did not arise until being in their possession. They simply said I could pay to have it diagnosed. I feel cheated and that peace of mind was quickly turned into panic. As I now have to pay a new, hefty bill for repairs to the damage I did not cause to my vehicle. Please do not let them put you through this as well.

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Recommend Dealer
No
Employees Worked With
Kaitlyn Hurrey
Jul 16, 2019 -

Lawrenceville Ford Lincoln responded

Hello Alyssa, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. If you are willing, please contact Anthony Stewart at (609) 882-2900 and we will do our best to resolve this situation. We hope to hear from you soon.

June 13, 2019

"Shady Service Department"

- Dan S.

BEWARE! At 60 years old I never wrote a review for car repair service but these guys are terrible. My daughter just graduated college and she had a 10 year old Ford Fusion she used at school that we were going to sell. It was in very good shape with relatively low mileage except the right front blinker was not working so we wanted to get it fixed before selling. My daughter set an appointment for 11:00 am and had to wait for over two hours before they came out to tell her they needed to do a diagnostic on the car and it would couldn't be completed until the next day. It seems the only purpose of an allotted appointment is to get you in the door. Oh yes, and the diagnostic would be $185. The next day we were called up and told the cost to fix the blinker would be about $950! For a blinker light! We declined. I went to pick up the car and was charged about an additional $35 for bulbs and "shop supplies." I asked why they replaced the bulbs since we were told they were not the problem, and in fact, they also replaced the bulb on the driver's side. At first they tried to say they both were out, but I called them on that and then the head of service said they always replaced both. They needed to get there stories straight. Then they came out with a burnt bulb they said was from my car but I knew it wasn't because we had already replaced the bulb ourselves and knew it was good. We could get no direct answer to what the shop supply charge was. In addition, I asked for the diagnostic report and all I got was a brief sentence on my bill on what they said the problem was but never got the actual report even though I requested it. I asked for the money back on the bulbs and the mysterious shop supplies since they were not authorized but I was very rudely declined by the service manager who said "I deal with this all the time." I bet he does. In short, having used many car repair places over a few decades, these guys are the shadiest I have ever encountered.

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No
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N/A
Jun 18, 2019 -

Lawrenceville Ford Lincoln responded

Hello Daniel, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreciate the opportunity to address the concerns you brought up and work with you to resolve this situation. Please contact Anthony Stewart at (609) 882-2900 at your convenience and we'll do our best to make this right. We hope to hear from you soon.

October 20, 2018

"BEST SERVICE EVER!!!!"

- TP

I have been a long term customer of Lawrenceville Ford in excess of over 30 years. I've watched this dealership grow over the years to the successful operation it is today. I have purchased a number of vehicles to date and repeatedly refer friends and colleagues to this dealership. I have relied on the expertise of the service department in order to keep my vehicles safe and in top operating condition. Several employees over the years have even become personal friends of mine. Although I have been picky with which technician works on my vehicles, I have learned that they are ALL truly equal in talent and in skills. Many techs have come & gone over the years and so in all fairness my recent kudos goes to Kevin James who did a spectacular job on my Ford Edge recently. In regards to Service Advisors, my hat goes off to Jun Mendez, who ALWAYS does an OUTSTANDING Job. I've known Jun for a very long time and consider him one of the best. Tom Palmisano

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Yes
Employees Worked With
Oct 30, 2018 -

Lawrenceville Ford Lincoln responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

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