Lawton Chrysler Jeep Dodge RAM

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I have had excellent customer service for 13years. I've purchased 4 vehicles personally. 6 vehicles through city of Elgin. Prices are better than any other dealer in this area. I've purchased 4 vehicles personally. 6 vehicles through city of Elgin. Prices are better than any other dealer in this area. More

I was given straight forward answers while I was in the service department and really liked it. service department and really liked it. More

Wonderful. Mike Ward outstanding. Service department excellent Director. Will recommend to friends. Loved the visit. Corrected all deficiencies mentioned except Mike Ward outstanding. Service department excellent Director. Will recommend to friends. Loved the visit. Corrected all deficiencies mentioned except front parking sensors. More

Service was great! All work was done correctly and in a timely manner. The Service manager stayed on top of everything, every step of the way, till completion. All work was done correctly and in a timely manner. The Service manager stayed on top of everything, every step of the way, till completion. More

The costumer service at the dealership is excellent. They are polite and professional. The services themselves are usually done in a timely manner. However, my initial problem with my vehicle has still They are polite and professional. The services themselves are usually done in a timely manner. However, my initial problem with my vehicle has still not been resolved. I originally requested for a transmission service to help with my jeep’s shaking and jerking at lower gears and braking. That did not solve my problem. I was also advised to get my fuel injectors cleaned at the time, which I got done as well. Nothing so far had improved my vehicle. Two days after the transmission service, I asked them to check the vehicle again. The dealership ran a diagnostic service on my jeep. I was told by the auto mechanic that the problem was due to my tires that where wearing down unevenly from the front struts. The struts needed to be replaced. So I bought the parts and setup the appointment to get them changed. That service was two days ago. I left the dealership parking lot with the same problem with my jeep. So I feel like the mechanics are guessing at the problem. The extra services have just added to my expenses with no benefit. And I am still looking a solution. More

Very friendly staff, checked back regularly on status and answered all my questions with care. answered all my questions with care. More

Service was OK. I did not get the inspection report and had to ask them to put in the oil additive even though that was asked for at the time I made the appointment. I did not get the inspection report and had to ask them to put in the oil additive even though that was asked for at the time I made the appointment. First time for that though More

Excellent service . Made appt. wait service fast . Everyone friendly. Waited on my truck . Service area clean . Made appt. wait service fast . Everyone friendly. Waited on my truck . Service area clean . More

Very quick on the service side and also very knowledgeable about the products they offer. Will continue to come back knowledgeable about the products they offer. Will continue to come back More