Lawton Chrysler Jeep Dodge RAM - Service Center

My 2019 Dodge Ram shutdown on Hwy44 due to a failed module?! I have brought my Ram into your service center for every oil change tire rotation etc. since I purchased it from your dealership. not one module?! I have brought my Ram into your service center for every oil change tire rotation etc. since I purchased it from your dealership. not one time did anyone suggest a “module” needed updating. I could not fine any info in required service info on line or in the brochure. Because I was told all 14 “modules” needed updating my cost was just under $400.00. My bumper to bumper warranty did not cover but one module?? Why only one I have no idea since absolutely nothing in the vehicle worked. I had to get my own tow service even though my Bumper to bumper was supposed to take care of that? Your web site says loaner vehicles will be available with service yet I had to go to a manager and request such. Rather than look at me and address my concern, he wanted to know who was helping me in service then spent over 15 minutes looking for that team member so he could embarrass him in front of me, the guest, just to make some kind of “xxxx higher on the tree” testosterone point!! You need serious help with customer care from how your staff address guests to their appearance, to their shared information about vehicle service needs. Too much for you to probably correct but you asked. More

I paid for truck to get Is diagnose to see what's wrong with it. Had the truck for a whole week! And kept saying nothing wrong it work fine and that yall did all types of test but as soon as i get the truc with it. Had the truck for a whole week! And kept saying nothing wrong it work fine and that yall did all types of test but as soon as i get the truck there is all kinds of checks engine lights and I broke down right down the road from the dealership. But yall did all types of test right? More

They do a good job of getting me in and out for my oil change service and tire rotation. Shaun cares about his customers and answers any questions I might have. He’s also very friendly to me and all the p change service and tire rotation. Shaun cares about his customers and answers any questions I might have. He’s also very friendly to me and all the people I see him interact with while at the dealership. He helped me with a flat tire issue and got me in and out in quickly. More

Great service, parts showed up on time and the labor was actually faster than expected. actually faster than expected. More

Pleasant service, and very helpful. The service representative took the time to explained everything in detail. The service representative took the time to explained everything in detail. More

Excellent customer support. They worked hard to get my vehicle back to me as fast as xxx. They worked hard to get my vehicle back to me as fast as xxx. More

Friendly, helpful, told me timeline and accurate pricing for the service, answered questions about my services for the service, answered questions about my services More

They weren’t able to duplicate my problem but the staff and tech were very helpful. and tech were very helpful. More

The car issue I had was resolved in a timely manner. I appreciate the customer service and keeping me informed I appreciate the customer service and keeping me informed More

The only problem I had was my radio station was set on something different and my dash lights were changed from blue to red I don't feel like the service people should be doing this stuff . something different and my dash lights were changed from blue to red I don't feel like the service people should be doing this stuff . More