Lebanon Ford

Unbelievable buying experience and service. Alex came to my house to help with an issue, remarkable. The follow up from Tom Nickell is spectacular. Thanks my house to help with an issue, remarkable. The follow up from Tom Nickell is spectacular. Thanks More

I happened into Lebanon Ford one evening just as John was walking out the door. His day was done, but he took the time to answer a few question and to make an appointment with me for the following day. I so walking out the door. His day was done, but he took the time to answer a few question and to make an appointment with me for the following day. I soon discovered we were neighbors and as we sat chatting, I saw all the coolant running out of my old car! What a mess I made!! John, my "hero neighbor" offered to drive me and my puppy (who was waiting for me in the car)right to my home. We discovered we were both "dog people" and that we had met previously when John & his wife were walking their dogs in the neighborhood. I considered myself blessed to have met John, not only for his willingness to assist when my car broke down, but to have met such great neighbors! More

They are always friendly and concerned about my time and my issue. Even the owner will get involved to help even if it is not necessary. my issue. Even the owner will get involved to help even if it is not necessary. More

Brought my 2010 Ford F-150 Supercrew in for its 22,500 mile service (oil change, tire rotation, etc.). The work was performed effeciently and effectively. The service folks recommended I replace the air mile service (oil change, tire rotation, etc.). The work was performed effeciently and effectively. The service folks recommended I replace the air filter which was done. The cost was in line with what I expected. My only issue was the following week, after the temperature dropped my low tire pressure light came on and I needed to add about 10 lbs of air to each of the four tires. I'd have thought if the pressure was that close when the rotation was done they'd have checked this and added air. Can't say the service guys didn't check and they had know way of knowing the temps would drop into the 10's and 20's after being in the 50's and 60's so this propably isn't a service issue but thank goodness for the low tire pressure sensor! It obviously works and I was able to correct the problem right away. More

I was the third member of my family to purchase a vehicle from Lebanon Ford this year. I was told that the selection was large and that the employees went out of their way to accommodate them. I found all o from Lebanon Ford this year. I was told that the selection was large and that the employees went out of their way to accommodate them. I found all of this to be true. Travis met us as we were walking up to the building, he was very knowledgeable, but not pushy. I believe Zach explained the financing part and Alex Cryder, the technical. They all did an excellent job. My dad is a Ford retiree. Our family felt as though we were being taken for granted at our old dealership. I am very pleased we decided to go to Lebanon Ford. Thank you! More

After a follow-up call from Kevin McClellan concerning my recent Ford Escape purchase, I inquired about some additional services for my vehicle. Kevin answered my questions and set up a service appointment recent Ford Escape purchase, I inquired about some additional services for my vehicle. Kevin answered my questions and set up a service appointment for me. When I arrived with my vehicle, I was immediately taken care of by Gene and was provided with courtesy ride home. Dave, who was very courteous and prompt, not only took me home to Hamilton, Ohio, 24.6 miles from the dealership but returned the next day to take me back to get my vechile. The process of paying and getting paper work was very easy. Before I left the service department, I asked where some items were on my Escape and several employees showed me where things were located. Thanks again gentlemen for taking time with me and explaining what service had been done and where certain items were to be found on my Escape. From the time I walked onto the lot of Lebanon Ford, working with salesperson, Kevin, tech, Alex and the employees of the service department, I know I made the right decision to do business with Lebanon Ford. More

My family and I have bought our vehicles from Lebanon My family and I have bought our vehicles from Lebanon Ford and Kevin for more than 20 years. Kevin has always done his very best by us. My family and I have bought our vehicles from Lebanon Ford and Kevin for more than 20 years. Kevin has always done his very best by us. More

They found the car I wanted and made it a pleasant experience buying it. No high pressure, no repeated phone calls. I will recommend them to friends and family. experience buying it. No high pressure, no repeated phone calls. I will recommend them to friends and family. More

Tom looked for the right car for me for about 4 months because I couldn't decide what I wanted. He listened and watched until the perfit one came along! From the finance person (sorry, can't recall hi because I couldn't decide what I wanted. He listened and watched until the perfit one came along! From the finance person (sorry, can't recall his name)to the sales manager, all were polite, friendly and easy to work with. Unquestionably the best car buying experience I've ever had. Thank you!! More

In today's world, who would expect a house call from a car dealership? Alex did just that for me, today. He came to my home (24.6 miles away from the dealership) to connect the garage door opener. In a car dealership? Alex did just that for me, today. He came to my home (24.6 miles away from the dealership) to connect the garage door opener. In a matter of minutes, my new Escape was opening the garage from the visor! Alex took the time to explain to me the operation of the connection and tagged the page in the manual for a quick reference. He also took some time to explain some other questions I had concerning my new vechicle. Kudos to Alex and his tech expertise!!! More