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Leesburg Auto Imports
Leesburg, VA
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USED CAR DEALER WORKING HARD TO TAKE ADVANTAGE OF FEMALE VETERAN BUYERS. STOLE $20K. Salesperson: PAUL YASSINI Manager: YASSER EL-AZEM May 24, 2024 @ 1730: Vehicle PURCHASED May 25, 2024 @ 1325: VETERAN BUYERS. STOLE $20K. Salesperson: PAUL YASSINI Manager: YASSER EL-AZEM May 24, 2024 @ 1730: Vehicle PURCHASED May 25, 2024 @ 1325: Vehicle UNDRIVABLE **Purchase was contingent on fixing previous issue (shaking/vibration) May 25, 2024 1329: Called Yasser to report issue, he was unavailable. Requested a call back. 1421: Paul called, stating he’d have the vehicle towed & repaired. Since the vehicle sale was contingent on fixing this issue, I asked to return it as I was leaving town for an unknown period. Paul got heated, stating LAI wouldn’t take the vehicle & wasn't responsible. I reiterated the deal was contingent on this very issue being corrected. After continued conversation, I asked to speak w/ management. Paul said I didn’t need to speak w/ a manager, he had store manager authority & was told to deal w/ this. I then stated they can come get the vehicle & then payment can be stopped. Paul then raised his voice, threatening that I'd be committing a felony & cops would be sent to pound on my door. I stated the conversation was over & I’d only speak w/ the manager. 1432: Paul texted, asking the vehicles location. After I sent the address, Paul texted: “…. Jeep Dealership has already accepted fault & will remediate the issues necessary...We’ll cover towing costs for bringing the vehicle here, & may also potentially compensate you for your loaner vehicle…” I replied: “…. Happy to discuss w/ the manager.” 1537: I texted Paul: “…We’re still waiting to talk to the manager to figure out a resolution…...” 1630: I texted: “We need to hear back by 1700” Paul texted shortly after: “I understand thank you! One moment.” While waiting, I ran a diagnostic on the vehicle & discovered that the misfire issue supposedly corrected wasn’t corrected. 1900: Manager never called (7hrs of waiting). May 26, 2024 2030: I posted the above in a review. 2102: Paul texted, “Hello... What would you like for us to do? At this point if you’re genuinely unhappy with your purchase & don’t want us to tow the vehicle to the shop & would prefer an unwinding of the deal please remove your negative review & reach out to me in regard to exactly what you prefer we do.… We’re willing to work with you but we just ask that you refrain from negatively slandering us until we have reached a resolution for your issue…I’m sorry again about any negative experience you’ve had with us but we’ll practically do whatever it takes to improve your experience with us or at the absolute least remediate the financial loss of purchasing the vehicle by refunding you in full if that’s what you genuinely would prefer..” I stated I wanted to unwind the deal as offered. May 27, 2024 0827: Paul texted, “Goodmorning…! Okay, I’ve spoken to the necessary authorities in our company & are willing to resolve the issue using your proposition to unwind the deal. You may go ahead & remove the review while we process your request & as agreed, if you face any hiccups in the next 24 hours you may reinstate your review!” 1103: Yasser emailed, “The following transcription is an official confirmation from our establishment (Leesburg Auto Import) stating that we’re willing & able to begin the appeal process to obtain an exceptional approval against our policy (all sales final) in order to satisfy your request of cancellation, under the conditions of mutual agreement & removal of any & all public correspondence including publicly published negative reviews &/or statements...” 1229: Yasser emailed, “May this be written confirmation that our appeals process will take no longer than 72 hours to finalize & shipping arrangements to pick up the Vehicle from … will be made within the business day.” I agreed to remove the review until May 31 pending resolution May 28, 2024 @1129 LAI took possession of vehicle June 8, 2024: LAI's ignored communication efforts & hasn’t issued a refund despite vehicle possession. Legal Counsel obtained More
Hello. ..If I can leave 0 stars I would...BEWARE OF THIS DEALERSHIP!!! ENTER AT OWN RISK ... THE WORST DEALERSHIP.... TOLD ME TO TAKE A DRIVE...AND SAID THE ..If I can leave 0 stars I would...BEWARE OF THIS DEALERSHIP!!! ENTER AT OWN RISK ... THE WORST DEALERSHIP.... TOLD ME TO TAKE A DRIVE...AND SAID THE BRAKES ARE NO GOOD...THEY SAID WE'LL FIX IT.. .AC WASNT WORKING...AND CHECK LIGHT WAS ON SO THEY TOLD ME TO COME BACK 4 DAYS LATER TO ISSUE CHECK ..LIARS...THEY JUST WANTED TO CASH CHECK ..THEN GOT ON PHONE WITH CREDIT UNION PROMISING TO GIVE THEYRE $$$ BACK AND THEN CANCELED ...DIDNT CALL OR SAY ANYTHING...THE CAR BEEN THERE 2 WEEKS AND THEN AFTER PING PONGING ME AROUND !!! TO DIFFERENT SALESMEN....THEY TOLD ME TO TAKE THE F ing car and get off they're lot...it's all on camera...DO Not Go there TRUST ME... I HAVE TO CALL BBB & ATT GENERAL TO GET RESULT !!! BUY AT YOUR OWN RISK.. THEY WETE GIVING BACK CHECKS TO COSUMERS LIKE THREE PPL WHILE I WAS THERE AGiAIN BEWARE !!! More
Hello. ..If I can leave 0 stars I would...BEWARE OF THIS DEALERSHIP!!! ENTER AT OWN RISK ... THE WORST DEALERSHIP.... TOLD ME TO TAKE A DRIVE...AND SAID THE ..If I can leave 0 stars I would...BEWARE OF THIS DEALERSHIP!!! ENTER AT OWN RISK ... THE WORST DEALERSHIP.... TOLD ME TO TAKE A DRIVE...AND SAID THE BRAKES ARE NO GOOD...THEY SAID WE'LL FIX IT.. .AC WASNT WORKING...AND CHECK LIGHT WAS ON SO THEY TOLD ME TO COME BACK 4 DAYS LATER TO ISSUE CHECK ..LIARS...THEY JUST WANTED TO CASH CHECK ..THEN GOT ON PHONE WITH CREDIT UNION PROMISING TO GIVE THEYRE $$$ BACK AND THEN CANCELED ...DIDNT CALL OR SAY ANYTHING...THE CAR BEEN THERE 2 WEEKS AND THEN AFTER PING PONGING ME AROUND !!! TO DIFFERENT SALESMEN....THEY TOLD ME TO TAKE THE F ing car and get off they're lot...it's all on camera...DO Not Go there TRUST ME... I HAVE TO CALL BBB & ATT GENERAL TO GET RESULT !!! BUY AT YOUR OWN RISK.. THEY WETE GIVING BACK CHECKS TO COSUMERS LIKE THREE PPL WHILE I WAS THERE AGiAIN BEWARE !!! More
Great experience working with Miguel. I explained the situation I was in and he promised to have me in a car I would love the same day and he did not disappoint. Thank you Miguel! I explained the situation I was in and he promised to have me in a car I would love the same day and he did not disappoint. Thank you Miguel! More
Miguel Lizama was outstanding in his patience with my daughter as this is her first car, in his customer service in answering all my questions, and in just going out of his way to ensure we were comforta daughter as this is her first car, in his customer service in answering all my questions, and in just going out of his way to ensure we were comfortable with the vehicle and the purchase process. I would absolutely recommend Miguel and the team at Leesburg Auto Import. More
Paul is a terrible lying salesman. He wanted to pay me $400 to give a good review but I'd rather warn everyone I can not to shop at this dealership. The car had a leaking sunroof and s He wanted to pay me $400 to give a good review but I'd rather warn everyone I can not to shop at this dealership. The car had a leaking sunroof and smelled terrible. Nobody bothered to tell me, I found out after driving 2.5 hours to go see it. More
Sold use a Porsche and not even a week found out that car had many issues that were patched up to get off lot. Bro. Yesir really stuck it to us during the Holy month of Ramadan! had many issues that were patched up to get off lot. Bro. Yesir really stuck it to us during the Holy month of Ramadan! More
The best car buying experience. Paul was awesome!! Will return! The Lexus RC 350 was in great shape. No need for a test drive. Will be back! Paul was awesome!! Will return! The Lexus RC 350 was in great shape. No need for a test drive. Will be back! More