Legacy Ford

On December 27th, I took my Hyundai Santa Fe in for service as the engine was making a knocking sound. Upon arrival I was informed that the vehicle was under recall, and it would take 2-3 months for co service as the engine was making a knocking sound. Upon arrival I was informed that the vehicle was under recall, and it would take 2-3 months for completion because they were so slammed. They also told me they had no rental available and would not have any available for at least a month. After contacting Hyundai cooperate (who was no help either) we rented a car out of pocket for a month. By the next month the dealership called and said they had a rental. Although it was a small car and unable to accommodate our family, I was grateful for the rental. Last week (my car still not completed) the dealership called and stated I needed to return my dealership rental due to some type of policy changes between them and Hyundai and use a 3rd party rental service (which means pay out of pocket again). A week after returning the dealership rental, we received notice that our car was finished. Upon inspection of our vehicle, we noticed a large gap between the fender and the door (looks as though the door was maybe forced open too far?)Of course with no proof we got the “you must have dropped it off like that.” Yeah okay, lesson learned. My husband and I proceed to inspect the engine, my husband immediately notices the horrible, sloppy work that was done. Hoses not secure, a wrench left in the engine, screws and metal ties just left sitting on the engine, but that wasn’t even the worst! As I drove home the car was making a horrible whistling sound, didn’t shift correctly (struggled to shift during acceleration) and my air conditioner no longer worked. I immediately returned to the dealership. When the tech approached me, I started the car to show him what I was talking about. I accelerated so that he could hear the whistling sound and when I did coolant began to leak from the car, leaving a puddle in their garage. It’s one thing to be busy and behind, it’s another thing to return a pile a junk to someone. Such poor, obviously rushed and sloppy work that has impacted my family tremendously. I was promised by the technician that he would “go through the car himself” and that the “Individual” that did the work on my car was no longer employed there which doesn’t make me feel any better. Once again, I have no car, and an even bigger worry than I did before because the car I worked so hard to pay for, in hopes to have a reliable vehicle to enjoy for a few years, has just been taken from me. More

Why is it I keep bringing my vehicle into this place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone that can fix it. Even though your appointment was scheduled months ago!!!! ? Seems to me if someone is driving one of your vehichles that you would want to get that fixed instead of forcing the driver to repeatedly drive that vehicle back and forth putting customer lives in danger. Since no manager ever seems to be able to answer a phone at this location to answer that question maybe I'll find someone this way . More

Pathetic post sale service Excellent price, nice salesman and sales manager (james and cynthia) 3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS Excellent price, nice salesman and sales manager (james and cynthia) 3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS BECAUSE IT'S NOT PAID OFF! 3 weeks and 2 days later registrars office does not have title and registration paperwork No one could find the second key fob for my car, took 20 days about 20 phone calls and a 2 hour trip to dealer to get a new one... This dealership is all words, no results after the sale... Don't trust them... More

Worth the Drive It was definitely worth the 1hr drive to purchase our new vehicle from Legacy. They offered great professional service!! Alasia was an amazing salespe It was definitely worth the 1hr drive to purchase our new vehicle from Legacy. They offered great professional service!! Alasia was an amazing salesperson! I would definitely purchase another vehicle with Legacy. More

Professionalism What a wonderful experience to drive from Augusta,Georgia to buy a new Ford Escape at Legacy Ford. My needs and wants were met and Legacy Ford went t What a wonderful experience to drive from Augusta,Georgia to buy a new Ford Escape at Legacy Ford. My needs and wants were met and Legacy Ford went the extra mile to make sure I was completely satisfied with every detail of my purchase. I’ll drive the 2 hours again for servicing my new Ford Escape. Proud new owner, Katherine M. Ford More

First time purchase with Legacy My salesperson, Monique (Coach Mo), was friendly, courteous, attentive, listened to my needs well, and did everything she said she would. Her follow u My salesperson, Monique (Coach Mo), was friendly, courteous, attentive, listened to my needs well, and did everything she said she would. Her follow up was professional and timely while delivering a low-pressure experience. The Sales Manager and GM, Emanuel Jones JR. Was equally easy to work with. He understoof my concerns, needs and financial options/requests. The dealership as a whole was pleasant to deal with and ultimately worked out a great deal that was a win for them and myself. Thank you Legacy Ford! I am enjoying my new 2018 F150 and look forward to working with you and your staff in the future for my automotive needs! More

Great Service with no sale I wanted to write about my sales experience with Mieet Patel at Legacy Ford. I've done a lot of car shopping over the years and by far Mieet was the m I wanted to write about my sales experience with Mieet Patel at Legacy Ford. I've done a lot of car shopping over the years and by far Mieet was the most honest and upfront person I've ever had the pleasure to work with. I live in Colorado and was looking at a used Tundra on his lot. He did everything in his power to assist me in making a smart and educated buying decision. I ended up not going with that specific vehicle and I believe he sold it the day after I said no, so good for him, but he did a great job. I would highly recommend both Mieet and this dealership to offer you a good deal and to be very honest and upfront about the vehicles they are selling. More

Service Dept. Is terrible. Service Dept. Gave me the run around. Sends me to body shop only to have body shop say I shouldn't be there. He's mad svc Dept sent me to body shop, s Service Dept. Gave me the run around. Sends me to body shop only to have body shop say I shouldn't be there. He's mad svc Dept sent me to body shop, so he tries to call them, but can't get anyone to answer. The bodyshop manager puts my part on himself, doesn't seem very happy about doing it, then tells me I should take my vehicle back to dealer I bought car from for a warranty item I brought my car there for. I'm sent back to school Dept where they ignore me even though I am only customer waiting there to be initially helped. I was very angry about how I was treated there! More

The best Dealership in Georgia This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respec This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs. More