Legacy GMC

It could have been worse; it could have been deadly. On Feb 10, 2025 I had an oil change on my 2019 GMC Sierra 2500 HD Denali at Legacy GMC in Slidell, LA. On February 18, 2025, while in Carlsbad NM, On Feb 10, 2025 I had an oil change on my 2019 GMC Sierra 2500 HD Denali at Legacy GMC in Slidell, LA. On February 18, 2025, while in Carlsbad NM, I experienced an alarm in my vehicle stating, "Oil Pressure Low - Stop Engine". I immediately turned off the vehicle and opened the hood to find that the oil was literally pouring out from beneath the engine. I had my truck towed to a Carlsbad Chevrolet, a local dealer, to replace the oil and filter and to check for engine damage. The staff there agreed with me that the cause was an improperly installed filter (too tight) causing crushing and displacement of the filter seal which eventually fully slipped and released the oil under pressure. I contacted Legacy GMC in Slidell, LA and they refused to accept blame for the incident, instead they pointed the finger at Carlsbad Chevrolet for not informing me that the filter was the subject of two Service Manual updates (Document ID: 5951345, #22-NA-009 and Document 5663685, #20-NA-213). Their claim is that I should have been notified by the Carlsbad Chevrolet service department and that Carlsbad’s charge of $319.68 should have been handled as a claim against GM, not as a charge to me. Legacy GMC has agreed to submit a claim for me which would result in GM Rewards points credited to my account in the amount of $319.68. After I contacted the District Manager, they (Legacy GMC) upped the number of points credited to my account to 40,000, or $400 which would cover the cost of the original oil change plus the emergency repair at Carlsbad. I was informed that the points would be added to my account in 7-10 days. It has been nearly 3 weeks since the promise was made but no points have appeared. To add insult to injury, Legacy GMC in Slidell, during the oil change and tire rotation, they completely missed a large, and obvious, bulge in the sidewall of one of my tires. As I am pulling a fifth-wheel camper with my 2019 GMC 2500 HD truck, a tire failure at highway speed could have been catastrophic and potentially deadly. If you are considering using Legacy GMC in Slidell, LA, I would encourage you to look elsewhere. Mitch and his crew did not pay attention to detail and denied any responsibility for the mistakes and the quality of their service. More

I appreciate all who helped with my purchase at such a late hour. I would like to give special notice to Matthew Vibrine for going the extra miles ( literally) to make it happen. late hour. I would like to give special notice to Matthew Vibrine for going the extra miles ( literally) to make it happen. More

I dealt with Matt Vadrine and Tyree. They were both very professional. They were also the best truck salesman that I have dealt with in the past. Very fair, knowledgeable, and courteous They were both very professional. They were also the best truck salesman that I have dealt with in the past. Very fair, knowledgeable, and courteous. I would recommend Legacy to anyone. Very pleased with my purchase. More

Gino was great to deal with. Would recommend him to anyone looking for a GMC! Would recommend him to anyone looking for a GMC! More

The best dealer. Easy to work with . And very caring . Will recommend them to my friends and family. Easy to work with . And very caring . Will recommend them to my friends and family. More

Very helpful, didn't feel pressured, and had a all around good experience. Answered all of our questions and followed up with us even after the sale was made to make sure I was satisfied. good experience. Answered all of our questions and followed up with us even after the sale was made to make sure I was satisfied. More

Best dealership to buy from! They made it very quick and easy. Will recommend to everyone!! They made it very quick and easy. Will recommend to everyone!! More

Pros: Good inventory. Willing to work with me on my trade and payment. Not too pushy. Cons: First time i have paid full MSRP on any vehicle. Not able to use my out of st Willing to work with me on my trade and payment. Not too pushy. Cons: First time i have paid full MSRP on any vehicle. Not able to use my out of state vehicle as a second trade. More

They were very professional but at the same time they were friendly and extremely respectful. were friendly and extremely respectful. More

Fast, friendly, good quality merchandise, fair price, and no pressure. I would highly recommend them. no pressure. I would highly recommend them. More