Legend Nissan

I want to start by stating that I have been a customer of this dealer since 1999 (prior to their name change to Legend Nissan). I was recently contacted by them with a promotion to trade in my 2010 maxima f this dealer since 1999 (prior to their name change to Legend Nissan). I was recently contacted by them with a promotion to trade in my 2010 maxima for a new model. They indicated up to $10,000 in incentives plus $1000 loyalty cash so I figured what the heck. I called them and gave them my monthly payments, facts about my used 2010 Maxima with 12,000 miles on it and they (Christen, their Business development manager) indicated it would be no problem to put me in a new car for little additional money and that they really needed used cars. We discussed a 36 month loan of equal payments monthly to my current loan and no additional money out of pocket. I went in on Sunday, April 28, 2013 to “get my new car. I met with a salesman named Howie, nice guy but it became clear that they could not come close to what Christen discussed with me. They did however offer me $4000 less than my car was worth according to the NADA, GAUS and KBB values ($17000 for a 2010 Maxima SV with 12,000 miles – should have been ~$21,000). With that I left. Christen call me back on 4/30 (Last day of the month, big surprise) and asked me how it went and if she could do anything. I informed her that it was a complete waste of time and I was not interested. She stopped me and said she was sorry and because I did not see her, that was the issue. We discussed the deal I told existed, went over pricing several times so there was no misunderstanding and I agreed to stop in later that night. She called me back and told me that they have picked a car out that met my requirements (basically an SV that was not black like my 2010), cleared things with the GM and was ready to meet with me. I again went over the numbers and was told yup, come on in and you will be going home in your 2013 Maxima. I arrived at the dealer at 7:00 with title in hand, asked for Christen and met with “come with me”. Joel Grant was given my name and took me to his desk. His first question was “what is it that you want?”. I indicated I have already worked this deal out with Christen and was surprised he did not know why I was there as he had my name. I asked for Christen who joined us and assured me that everything OK and the numbers were reviewed by the sales manager. All good except that the 3 year loan was actually a 5 year loan followed by I must have misunderstood her. Folks, I am a working professional. I know the difference between a 3 and a 5 year loan. I clearly know what was discussed and what was offered. Christen left Joel’s desk and when I asked to speak with her, Joel got very short with me and asked why I would want to pick on the young girl and began escorting me towards the door. They did come up to $21,000 in their offer to buy my car but then pulled back all other incentives. Bottom line, I will never step foot in that dealer again. They are deceiving and will do whatever it takes to get you into the dealer with the hope you are stupid enough to buy the crap they are trying to sell you. They basically will tell you anything to get you in, even lie about fantastic offers that do not exist. They then proceed to insult your intelegence by stating that is not what we discussed. good luck dealing with these guys. Two new Maxima’s and countless recommendations to potential customers over 14 years. Stay away, it is not worth it. All they see coming in the door now is a wallet that they want to reach into. I fully understand the need to make money. What I do not see is the need to lie about it, mulitiple times. More

From the beginning of the visit to the dealership through the delivery of my vehicle, the entire process was handled professionally and courteously. The entire staff that I came in contact with was freindly the delivery of my vehicle, the entire process was handled professionally and courteously. The entire staff that I came in contact with was freindly and I was made to feel that my satisfaction was their first priority. I am comfortable that I received a competitive price and I was fortunate that the car I wanted was available in the dealership lot. More

I called Gina (internet sales) and inquired about 2 used cars they listed. She informed me they were both available. I drove 25 minutes there and was approached by a salesperson in the lot. When I told h cars they listed. She informed me they were both available. I drove 25 minutes there and was approached by a salesperson in the lot. When I told him the 2 cars I was interested in he told me they were sold days before. They then tried to get me to buy a new car. They wasted my time and gas. They still have not removed the cars from their inventory list. More

Great buying experience! Showroom is beautiful, they had the Altima I wanted in their inventory so I was able to go home with my new car the same day. Salesman was very knowledgeable, and I didn't feel pres the Altima I wanted in their inventory so I was able to go home with my new car the same day. Salesman was very knowledgeable, and I didn't feel pressured. Instead I was offered a few options and decided to go with a lease. Will definitely recommend Legend Nissan to my family and friends. More

Went into Legend Nissan to buy a new Pathfinder. We negotiated a sales price, but could not agree on a value for my trade in. So a few days later after playing the back and forth game, we agreed upon a negotiated a sales price, but could not agree on a value for my trade in. So a few days later after playing the back and forth game, we agreed upon a price for my my trade-in. My financing was already approved, so all we had to do was set-up a time and date for delivery. So the following day I come in around 4:00 PM to take the delivery. It was 01/31/2013 and obviously it was the last day of the month and they were hot to get the delivery out of the way. So I come in on time and take a look at the Pathfinder in the natural daylight. Now I have to wait for the finance dude to take care of that part of the deal. I was sitting there for at least 45 minutes waiting to take care of the finance portion. I asked who I was waiting for, and I was told his name is "Hot Pockets". I asked again and was told his name is Steve Sutton, but his nickname is "Hot Pockets". So I eventually get into Steve's office. He introduces himself and starts fumbling through papers for a good 5 minutes. I see why they call him 'Hot Pockets" because he is morbidly obese. Anyway, first he tries to sell me extended warranty's, car washes and accessories. I passed and we moved on to the paperwork. He spend 10 good minutes trying to enter the numbers into the computer, but the computer wouldn't accept them the way he was entering them. Finally he asks someone from across the hall to come in and help him. I think it was the finance manager who came in and fixed the problem. Steve was not playing his A game today. He couldn't find this, he couldn't find that. I felt that I could have handled this process better than he did. Eventually I got the xxxx out of his office and made my way out to the new car. I just had to wait a few minutes for my sales person to put the license plates on. While I was getting ready to leave, I realized that I still owed them over $800 dollars that Steve Sutton never collected from me. So I go back in to settle up with them. They swiped my credit card at the front desk and took care of it pretty quickly. If I had to go back in to deal with Steve Sutton again I would have slit my wrists right in the middle of the showroom. So the sun is down and I finally get in the car and head home. It was a little after 6:00 PM and I really didn't expect to be there that long. So as I am driving home I am playing with the various features of the vehicle. I see that the tire pressure system is telling me that all the tires are at 45psi. So I wait until the following morning and check the tire pressure when all the tires are cold. All the tires were at 40psi when the are suppose to be at 35psi. All also noticed, especially in the rear that everything was all dusty. Who ever was in charge of the prep work really dropped the ball. The tire pressure was never checked and the inside wasn't wipped down. I called my salesperson, who apologized. What else would you expect him to say. Then he tells me that I have to come back in because some of the paperwork wasn't signed. I stated that I was there for 2 hours the other day. You had plenty of time to get me to sign whatever was needed. I am not driving 40 miles because Steve Sutton screwed up all the paperwork. So 2 days later my salesperson drove out to my house and had me sign the papers that require signatures. Overall, the price was good, but working with Legend was a little bit of a pain in the butt. Everything was a problem, especially Steve Sutton who obviously had no clue as to what his job was. My saleman, Willy Diaz was cool. I've bought numerous new cars in my lifetime, and by far Legend was the worst experience I have had so far. More

I highly recommend this dealer..the salesman and the manager Sam made this sale so simple..the price I was quoted was the exact price I paid.no tricks and no scam. They are the most honest Nissan dealer manager Sam made this sale so simple..the price I was quoted was the exact price I paid.no tricks and no scam. They are the most honest Nissan dealer around. I shopped at Massapequa Nissan and they are a bunch of scam artists.they tell you one price and its another one , when you sit to sign ....don't walk run to Nissan in syosset..if you want to be treated with respect and have all go smooth go to legend syosset .i couldn't say enough from sales to finance guy Steve on the smoothness do delivery. More

I came there to by a car for $16,869.00 and when I left the price went up to $23,000.00, be careful. the price went up to $23,000.00, be careful. More

I was looking into a new vehicle to lease and had the pleasure of being assisted by Mr. Diaz. From the moment he started assisting me he worked out every number and whatever else possible to get me the pleasure of being assisted by Mr. Diaz. From the moment he started assisting me he worked out every number and whatever else possible to get me the car wanted. I have dealt with salespersons in the past and usually it is the same deal its all about "how can we get you into a car today" or in other words "how much money can we take from you". Not Mr. Diaz. If this survey allowed you to rate the individual Salesperson he would get a 10. I ended up not being able to get the vehicle due to an issue with the title (not the dealerships issue) on the car I was trading in, but to write a positive review despite the end result I hope this only adds to his character. Well done!! More

I spoke to Gina Rampello on Wed 10/03/12 and told her the I spoke to Gina Rampello on Wed 10/03/12 and told her the car my daughter was looking for and I did not see it in their online inventory. She said th I spoke to Gina Rampello on Wed 10/03/12 and told her the car my daughter was looking for and I did not see it in their online inventory. She said they had one in stock and told her we will be there on Thursday 10/04/10 to look at it. I again spoke to her on Thursday @ 3:30 pm, 1 1/2 hours before we got there and asked if the car was still available because I would be pissed off if I came there for nothing. She confirmed there was still one in stock. We arrive at the dealership and given the run around, no car in stock. My daughter bought a car there in 2008 and would have ordered the car from your dealership if people were straight up with us. STAY AWAY FROM THIS DEALERSHIP! More

One word - SLEAZY (read your contract very closely for any hidden charges you were not aware of and do not leave the dealership without a photocopy of anything you sign) So if you sign and have to come ba any hidden charges you were not aware of and do not leave the dealership without a photocopy of anything you sign) So if you sign and have to come back later, take a copy with you. More