Legends Toyota

I bought my 2013 Tacoma from Legends Toyota in late July. I have been satisfied with the vehicle itself but incredibly disappointed with the service at Legends Toyota. The first incident occurred a week afte I have been satisfied with the vehicle itself but incredibly disappointed with the service at Legends Toyota. The first incident occurred a week after my purchase, which included the installation of a hood deflector, tube steps and skid plate. I went for the scheduled install after leaving work(a 2.5 hour drive from Legends) on a Friday afternoon. After waiting almost 2 hours my truck was returned with only the deflector installed. Only after it was returned to me was it explained that there was a lapse in communications and the tube steps and skid plate were never ordered. This resulted in me taking even more time out of my schedule so Legends could remedy a mistake on their behalf. It also put doubts in my mind as to the service my vehicle would receive at this dealership, and today these doubts were most certainly confirmed. When I purchased the truck I also purchased a scheduled maintenance package to supplement ToyotaCare. I brought my truck in this morning for the 5k maintenance. That plan includes full synthetic oil. I did not receive that today. In addition the technician also recorded my mileage incorrectly(5756 documented vs. 5156 actual). This slip-up, in my experiences, is a microcosm of Legends Service Department. Lazy, sloppy and no attention to detail. However, this is not the worst thing to happen during my maintenance. The only issue I brought to there attention when I dropped the truck off was that when the service department took almost 2 hours to install my deflector(6 screws and 6 pieces 3M tape) they incorrectly placed one of the pieces of 3M tape that prevents the metal clip securing the deflector from damaging the paint on the hood. I requested they inspect the area for damage. My suspicions were confirmed by the technician when I got my vehicle back. The clear coat and paint were damaged under the clip. Furthermore, this damage was completely avoidable if the installing technician had found 10 seconds during the 2 hour install to check the placement of the protective tape. Or, maybe he could have remedied this issue as soon as he SAW THAT THE METAL CLIP MADE CONTACT WITH THE PAINT! Why bother? To top it all off, the dealership's remedial action was to fill in the area with a paint pen. Unacceptable. I was then given the remainder of the paint pen with a wink and a smile, as if to say I was being done a favor. This truck was a major investment on my part. It is our 3rd Toyota and I hope it's not our last. But it will be the last vehicle we purchase from Legends Toyota More

I was looking for a specifically optioned used V6 Rav4 Limited and requested more info when I saw Legend's listed one on Cars.com. Bill Cantrell called me very quickly and arranged an appointment. The c Limited and requested more info when I saw Legend's listed one on Cars.com. Bill Cantrell called me very quickly and arranged an appointment. The car was just what I was looking for and we were able to come to a mutually agreeable deal with my trade in. Bill was very professional and a pleasure to deal with. He was very knowledgeable and not pushy. I would certainly recommend him. More

FROM THE MOMENT I ARRIVED ON THE SHOWROOM I WAS GREATED.SECONDS AFTER THAT BRANDON ZATAR SALES CONSULTAN ATTENDED ME WITH PRECISE INFO AND ANSWERS TO QUESTIONS THAT I ASKED.FRIENDLY AND HELPFULL @T GREATED.SECONDS AFTER THAT BRANDON ZATAR SALES CONSULTAN ATTENDED ME WITH PRECISE INFO AND ANSWERS TO QUESTIONS THAT I ASKED.FRIENDLY AND HELPFULL @THE SAME TIME.OVERALL ALL THE LEGENDS TOYOTA TEAM MADE ME FEEL VERY COMFORTABLE FROM REFRESHMENTS TO PUNCTUALITY AWSOME EXPERIANCE DOWN TO THE SIGNING GREAT TEAM. GOD BLESS ALL WHO COLABORATED TO MAKE IT A FANTASTIC EXPERIENCE. :D More

I have recommended Legends Toyota of Kansas City, along with it's employees, to my friends. When you walk into their dealership you know you are visiting friendly people interested in providing you with with it's employees, to my friends. When you walk into their dealership you know you are visiting friendly people interested in providing you with beautiful, reliable transportation and convenient service. I purchased my 2013 Toyota Avalon Hybrid from Legends Toyota. I drive about 3,500 miles a month in this car. I choose to service my Avalon at their dealership. Legends Toyota and it's employees have earned an A+ in gaining a very happy customer for life. Sean More

Chevis and Dean did a great job getting me in and out of the dealership. Found the exact vehicle I wanted and at the best price. Wonderful group. Will definitely be back, and send all looking to Legends Toy the dealership. Found the exact vehicle I wanted and at the best price. Wonderful group. Will definitely be back, and send all looking to Legends Toyota. More

My buying experience at Legends Toyota was excellent and trouble free, and my sales rep Brandon Zatar was very knowledgeable and easy to work with. I would definitely recommend Legends for anyone in the mar trouble free, and my sales rep Brandon Zatar was very knowledgeable and easy to work with. I would definitely recommend Legends for anyone in the market for a Toyota. More

I am 63 and I have bought many new cars and this was the best experience in buying a new car that I have ever had. I am from Texas so I used their internet to make a deal. When I arrived they beat the deal best experience in buying a new car that I have ever had. I am from Texas so I used their internet to make a deal. When I arrived they beat the deal that I had made over the internet. My Texas car salesman said that he could not come close to this deal. When I arrived at the dealership they had accidently tinted the windows and since that was what I had agreed to, gave me the tint. They are very honest and works hard to earn your business. More

Sharrieff McIntosh was the best salesman I've ever dealt with. I got a great price on my trade-in and my new Prius. I went to another dealer first, didn't like the offer, called Sharrieff and he took dealt with. I got a great price on my trade-in and my new Prius. I went to another dealer first, didn't like the offer, called Sharrieff and he took care of us. I will go back again. The finance manager was terrific, also. Great experience from beginning to end. More