Legends Toyota

JaVan provided exceptional customer service. The personable experience made buying a car more like developing a lifelong connection. I will return for future purchases as well as tell others about t personable experience made buying a car more like developing a lifelong connection. I will return for future purchases as well as tell others about the great service. More

After narrowing the field on potential cars followed by a test drive and armed with as much info as possible which you can easily obtain from the internet, you have about all you need to purchase a car- new test drive and armed with as much info as possible which you can easily obtain from the internet, you have about all you need to purchase a car- new or used. Now you just need to find the best price for the car you want which you can also accomplish via the internet. It saves time, gas and money and the dreaded dealer/buyer face off. It also puts dealers in competition from the get go without driving back and forth with " X dealership will sell me this car for $$$ . Can you do better?" We did all the research we possibly could on purchasing new and used cars, particularly Toyota Highlanders, via the internet. Using Edmunds.com we sent price quote requests for the same, specific 2012 Toyota Highlander SE to several local dealerships. Charlie Ross with Legends Toyota got back to us within minutes by phone with a verbal quote and then an email quote. Eventually the others called but we had to coax email quotes from them as they wanted us to "come in, look, visit". Legends Toyota beat their offers significantly right off the line so we started out with Legends and went no further. We got what we believed to be a great deal on our new Toyota Highlander; exactly the color, model and equipment that we wanted plus a few things that came along as extras (no extra cost). We also traded our car for a fair price. We could have gotten more selling ourselves but we figured what we saved on sales tax made up for a good part of that difference. Charlie went over all the bells and whistles like programming my phone (very cool feature) and garage door opener and answered our questions. He took us to the service department and introduced us to the service managers. All in all, we could not be happier with our beautiful new Highlander and Legends Toyota. No drama, no back and forth "to the boss for approval" and no high pressure extras. Maybe we could have held out for a little lower price but when we knew we were already below the average 2012 Highlander SE sale price nationally and locally why make it a drawn out contest? Car buying should be a win/win for both parties and we think we accomplished that. We suggest car dealerships be prepared for the internet buyer by responding with requests and throwing out their best or nearly best offer from the start. All buyers hate the "who will wear down quickest trying to get the best possible deal" with face to face negotiating. It is so much easier to know what you want and go after it all from your home computer. Thanks Charlie and Legends Toyota! More

Chevis worked extremely hard to get me the truck and deal I needed. The finance process was no hassle and extremely fast. I have purchased many, many Toyotas in the past and this was by far the most courte I needed. The finance process was no hassle and extremely fast. I have purchased many, many Toyotas in the past and this was by far the most courteous, pleasant experience I have had. More

We bought a new 2012 Camry SE and Joe Herrera was our salesman. He was friendly, honest, and not pushy in the least. He got us a great deal and we couldn't be happier! We got a good trade-in price for salesman. He was friendly, honest, and not pushy in the least. He got us a great deal and we couldn't be happier! We got a good trade-in price for our other car also. Everyone we worked with was friendly and helpful. Overall, our experience was excellent and we would recommend Legends Toyota and Joe Herrera! Thanks Legends Toyota and Joe for our fantastic new Camry! George & Alana Rock More

Most of the work was done on the phone and we finalized a deal very quickly that night. I initialy worked with Charlie but Leo closed the deal for us. Both very courteous and professional and this made such deal very quickly that night. I initialy worked with Charlie but Leo closed the deal for us. Both very courteous and professional and this made such hectic purchase a pleasant experience. Thank you. More

Nice environment,friendly and knowledgeable personnel with positive attitude, clean establishment, we were very happy to acquire our new Toyota Camry with Legends Toyota Dealer. We will definitively refe with positive attitude, clean establishment, we were very happy to acquire our new Toyota Camry with Legends Toyota Dealer. We will definitively refer our sales person Aaron Connolly to anyone looking for a new car he provided us outstanding customer service. More

This was by far the best customer service we have ever received purchasing a car. Jake was very accommodating as I went in 1st with my 1.5 yr old to see what what available. When I "found" the car, he wa received purchasing a car. Jake was very accommodating as I went in 1st with my 1.5 yr old to see what what available. When I "found" the car, he was quick to get me info so I could give it to my husband. From start to finish, we were pressed for time and they did everything in a timely matter. Unfortunately when you think about buying a car, it's a lot like pulling teeth! This was the first time EVER that we walked away feeling no pressure, HONEST & FREINDLY staff, and knowing we got treated the way you should be treated! We have bought many new cars and this was by far the BEST EXPERIENCE EVER!!I have told at least 5 people about our AMAZING experience and we haven't even had our car, 2011 Sienna, for a week! We normally use Crown Toyota in Lawrence, but from the time I walked up to Legends Toyota, it was CLEAN, beautiful lot and showroom. The staff was neat in appearance and everyone, even if we weren't working with us, made eye contact, smiled and said hi. It's those "little things" that people remember!! Thanks again and keep up the good work! David and Cris Lawson Bonner Springs, KS More

Dean was great! I will for surely buy more cars from him and this dealership in the future! Dean was very knowledgable about the car I wanted and made purchasing the vehicle a great experience. and this dealership in the future! Dean was very knowledgable about the car I wanted and made purchasing the vehicle a great experience. More

Chris Riekens,Robert Kocurek and Matt Farrellall made the experience very pleasant. They go above and beyond to make sure that you are happy with every aspect of the transaction. Chris was an absolute joy experience very pleasant. They go above and beyond to make sure that you are happy with every aspect of the transaction. Chris was an absolute joy to work with, he helped me with every step of the process and Robert helped everyone achieve what they wanted, while Matt helped explain the different financing plans available. Would definitely recommend them for a purchase to everyone interested in changing vechiles. Thanks again Chris for making this an enjoyable process. More