
Legends Toyota
Kansas City, KS
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Shawn was our point of contact before we showed up at the dealership, and he did his best to make sure we picked the car we wanted. He was knowledgable about the product, being able to answer questions about dealership, and he did his best to make sure we picked the car we wanted. He was knowledgable about the product, being able to answer questions about navigation and horsepower. He took our needs into account, such as a moonroof, power everything, power seat, and spoiler. Shawn was pleasant to work with. Thanks! More
Aaron Hansberry is the best auto salesperson that we have encountered. He is knowledgeable, polite and patient. He has great follow through on what he promises. I always do my homework before a purchase. encountered. He is knowledgeable, polite and patient. He has great follow through on what he promises. I always do my homework before a purchase. Because of my research we initially walked out because one of the sales managers quoted us a figure for our trade that was several thousand dollars less that what KBB and NADA said it was worth plus it was $2000 lower than what another dealer had offered. His response to me was well "that is their opinion". While I was out of town the following week I received an email from Aaron saying that they could raise their offer on my trade by $1500. I was still not satisfied with the offer but because the vehicle we were looking at was so aggressively priced we went ahead with the deal. Kori in their finance office was also pleasant and did a good job of explaining things although I have yet to hear back from her on a quote I had requested on an extended warranty. In fairness to her the dealership was/is having IT issues so I don't know if she received my email. Overall this place is pretty darned good and I will certainly be referring my friends to Aaron. More
Excellent facility. Sales rep was patient and helpful. Had cars on the lot that fit our needs. Good product, love the hybrids and look forward to saving gas. Had cars on the lot that fit our needs. Good product, love the hybrids and look forward to saving gas. More
No hidden costs. We got what we paid for. All sales people were helpful, polite, and informative. The coffee was fresh and very good. The process was as timely as I had anticipated. people were helpful, polite, and informative. The coffee was fresh and very good. The process was as timely as I had anticipated. More
Shawn was great to work with. He was very thorough and professional. His follow-up, through, and professionalism made this purchase very enjoyable for someone who hates the car buying experience. Thanks s professional. His follow-up, through, and professionalism made this purchase very enjoyable for someone who hates the car buying experience. Thanks so much Shawn! More
We had a great car buying experience. Gary Prough was the best agent out of all the car dealers we went to before making our decision on a car. He was very knowledgable and he made it very easy. We are the best agent out of all the car dealers we went to before making our decision on a car. He was very knowledgable and he made it very easy. We are very happy with our experience and the car we chose. More
Purchased what I thought was a Certified 2007 Sienna. The van,s front bumper, rear bumper and rear passenger quarter panel had scratches and gouges took me 3 visits to get them all fixed. The day we took van,s front bumper, rear bumper and rear passenger quarter panel had scratches and gouges took me 3 visits to get them all fixed. The day we took the van home we found out the the alignment was off, Radio didn't work(the antenna wire was cut) and when we pressed on the brakes the van would pull to the right(needed a new lower control arm) HUGE SAFETY ISSUE. This vehicle would not pass inspection in Missouri. All of these things were checked off on the Certified Inspection list. You can't tell me that this is a certified vehicle and the inspection list was done properly. I was highly disappointed in Legends Toyota and in Charlie. They did correct everything but it took me argueing with Charlie and 3 visits to get everything fixed. This van is not the "Like New and Excellent Condition that the certified program is all about. I will continue to by Toyotas junst not form Legends. More
My wife and I were very pleased with the professionalism and attitude of the sales representative and the financial services individual. The sales area was emaculate and the customer service lounge and sna and attitude of the sales representative and the financial services individual. The sales area was emaculate and the customer service lounge and snacks were very comfortable. More
Gilbert was extremely helpful especially since we were from St. Louis and decided to take advantage of the offer that was printed in the weekend paper that we read while visiting KC. He saw to it that al from St. Louis and decided to take advantage of the offer that was printed in the weekend paper that we read while visiting KC. He saw to it that all the paper work was done in a timely fashion so that we could complete the sale and drive the car back to St. Louis the next day. He was also helpful in explaining all the details of the car before we left the dealership. More