Lehigh Valley Honda

Shuttle service is a joke Dropped car off at 8am for Honda recall repair (airbag replacement). Was contacted at 9am about needing a transmission fluid flush - what does transm Dropped car off at 8am for Honda recall repair (airbag replacement). Was contacted at 9am about needing a transmission fluid flush - what does transmission fluid have to do with airbags? It seems that every time I bring my Honda (car or van) into LV Honda that the default recommendation (whether I need it or not) is that a transmission fluid flush is needed. Was informed by Service department that car was ready at 9:30am and that shuttle would be sent to pick me up. Shuttle finally showed up at 12:15pm (after I made 2 follow up calls). Was told that the shuttle was only a courtesy and that dealership was very busy and that the Service Dept. should not have told me that the van is coming - how is this my fault? In summary, plan on having low expectations concerning using the shuttle service and expect that at some in the process the Service department will inform you that you 'need' some type of maintenance/repair, regardless of whether you need it or not. More

Inspection & oil change Lehigh Valley Honda Service Department was friendly and professional, but underestimated the amount of time required for the service by an hour. They Lehigh Valley Honda Service Department was friendly and professional, but underestimated the amount of time required for the service by an hour. They accepted my coupons, so the price was very reasonable. More

service gaff made good Recall parts were in...on arrival a part was missing requiring a 2nd appointment...they should have called with an option to wait or have 2 appointmen Recall parts were in...on arrival a part was missing requiring a 2nd appointment...they should have called with an option to wait or have 2 appointments. they corrected their process and had me out the next day while I waited. anyone looks good when there aren't problems...it's how they dealt with a problem that desrves my 5-star rating...Thanks LV Honda...Thyanks, Bill and Thanks Kevin. More

car buying Rick Mello was an excellent agent. He really listened to my requirements in the make of the car and also as to my budget. He made the process so effo Rick Mello was an excellent agent. He really listened to my requirements in the make of the car and also as to my budget. He made the process so effortless and quick. I was in on Thursday drove the cars and on Saturday I picked up my 2015 Honda Civic. More

Customer centered service From scheduling to drop off to service to follow-up, The customer is always made to feel appreciated. Workmanship of service technicians is top notch. From scheduling to drop off to service to follow-up, The customer is always made to feel appreciated. Workmanship of service technicians is top notch. Never had a problem with the service I have received. I especially like the express service. More

Unexpected Repair Needed I recently went in to have the starter of my car replaced, when this service was completed, Mr. Sam Azar told me I needed to have my clutch replaced. I recently went in to have the starter of my car replaced, when this service was completed, Mr. Sam Azar told me I needed to have my clutch replaced. I was very surprised, but also thankful that the technicians had found the issue before I had major problems. Sam clearly explained my options, and I am confident that my car is safer to drive now. Thanks, Sam! More

The best around I use my car to travel the Tri State area for work. I've had oil changes at several other Honda dealers and they were fine. However, I've used a close I use my car to travel the Tri State area for work. I've had oil changes at several other Honda dealers and they were fine. However, I've used a closer to where I live Honda dealership for a front end issue and after paying $149.00 for the service, it was actually worse then when I took it there initially. They also claimed that the printer wasn't working and they couldn't give me the front end alignment printout. I was frustrated with the way the car handled and hated driving it daily. I finally took it to Lehigh Valley Honda and they fixed the problem right away and at a lower price. It's worth my extra time and travel to go here and I won't use another dealership for anything other than simple oil changes in the future..,, More

SERVICE CHECK UP AND OIL CHANGE They always do an excellent job and if something extra has to be done, they always call you and advise you of the work that must be done. They don't They always do an excellent job and if something extra has to be done, they always call you and advise you of the work that must be done. They don't pressure you into having it done. PIck up and drop off service is always good and the drivers are always friendly...everyone at the dealership treats you very well. They also let me use my discount coupon which saved me a lot of money this time. More

easy going and reassuring sales service Our salesman, George Gordon, made it an easy and pleasurable car buying experience. He gave us great confidence with his product knowledge and while h Our salesman, George Gordon, made it an easy and pleasurable car buying experience. He gave us great confidence with his product knowledge and while he was very professional, he added just the right personal touch. More