Horrible place. Sales was cordial but everything after the sale was a disaster.
First time I had to get something fixed because of defective paint, the sales manager came out screaming at me, "You did this! YOU did this!! My service rep tried to tell you we have to send pictures to Honda but you didn't like that, did you?? Because YOU did this!!" Short of actually poking me, he kept jabbing his finger in my direction as he yelled like he was going to attack me and never let me get a word in edgewise. I 'wasn't happy' with what his rep said about requiring photos of the defect to be turned over to Honda because he said the process could take "anywhere from 1 to 10 weeks, or more," during which time I would be without my car. 1 to 10 (or more?!) weeks?? Unacceptable! I ended up paying to get it repaired at their collision center because I need to have a car to drive.
I bought a service package and haven't been able to use it. The first time I went for an oil change, they treated me like an idiot, let me stand around for 40 minutes while they all pretended to not see me before I had to interrupt someone 'at work' (probably Solitaire on his computer) and asked about maintenance on my car. I didn't have anymore time to waste that afternoon so I had to leave and bring it back a different day. I decided I didn't like being treated so sh***y so I got my oil change elsewhere.
A few months later, my car needed another routine maintenance and I knew for sure I didn't want to deal with this place. So, I went back in to cancel the Drive Plus maintenance package I had. They sent me to the finance side which was in the Hyundai building -after I explained everything, the guy at Hyundai they told me I could take my car to Hyundai Express if I preferred dealing with them, instead of cancelling my package. I agreed to give it a try and went to Hyundai Express. The guy at the counter there told me it was too late in the evening and I had to bring my car in by 6pm. I agreed and asked if I needed to make an appointment, he said no -just bring my car in by 6pm.
The next day I went back at 6pm -the same guy (M***) was behind the counter and got a deer in headlights look about him when I recounted what he said the day before. He acted like he wasn't there the day before and had no recollection of talking to me while at the same time talking at me like I'm the dumb one. He kept asking why I felt I needed a tire rotation (the service I brought my car in for). I explained my car was over 9,000 miles and didn't have the service performed yet and the reminder light on the dash was on. He called a technician out to look at my car - the tech came out, jumped in the first car outside without saying anything to me, turned it on, got out and said to me, "There's nothing wrong with your car." Great for that person, but that's not my car and if he had actually talked to me I could've led him to my car. I told him I needed a tire rotation on my car -not the one he just got out of -he tells me there's nothing wrong with my car. I never said anything was WRONG with my car; I said it needed a tire rotation. I went back in with the maintenance coupon book to get that portion of the Drive Plus package canceled and the guy behind the counter kept making like he was going to tear a page out, getting nasty with me now saying, "If you need a tire rotation, you can use THIS for a tire rotation." I said I don't need a tire rotation, I need to cancel my service package. He yells back like I'm deaf and/or dumb, "You can use this for a tire rotation! This is good for a TIRE ROTATION. IF. YOU. WANT. DO YOU WANT A TIRE ROTATION??" No, I don't. I don't want to have anything to do with this place much less let them touch my vehicle.
I left and went to cancel my maintenance package because it's done me absolutely no good and I'm sick of the dealership thinking they can get nasty with me for no reason. A sales guy came out and told me the right people in charge of doing that left for the evening and said someone could get back to me and he could take my info. I gave him my contact info and left. I don't get a call the next day and had to take the initiative, again, and called them myself. The service manager said he would have finance get in touch with me about cancelling the routine maintenance package all the while claiming what I said about their service couldn't be true because I wasn't in their system for having received service - which I did explain to him I left all 3 times because they couldn't or wouldn't work on my vehicle.
I waited 2 days and called and left a message with their finance department. That was over a week ago. I contacted Honda Corporate for help and they told me I'm not in their system for a Honda service product, that it was through the dealership. This dealership is full of liars and jerks.
Be very careful what they try to sell you. They don't present their service packages honestly - I was at the time thinking of moving to Seattle, there was no way in heck I would've bought a service or maintenance package that committed me to a specific dealership location.
I just want to cancel any prepaid packages or anything I'm still paying on that would require me to go into this location for service. I wish I could give negative 10 stars for "friendliness." Why is that even on here? Avoid this dumpster fire.