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Lehigh Valley Honda

Emmaus, PA

Overview
Employees
Reviews
Vehicles
4.8
3,053 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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675 State Avenue

Emmaus, PA

18049

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April 26, 2008

After a complaint about service, VP Andrew Wright became involved and expressed his desire to make sure the dealership lived up to its past reputation, offering help and insuring all involved be professiona More

by jgollatz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Wright, VP
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May 05, 2008 -

Lehigh Valley Honda responded

Mr. Gollatz - As a follow up to our telephone conversation, I want to again apologize for the customer treatment concerns you expressed to me on the phone and in this posting. I will be addressing those concerns with my staff members. As for the failed inspection, the tear in the bushing that my technician found was in his opinion not safe enough to pass your vehicle. Inspection criteria are objective yet they are enforced by individuals who are subjective by nature. The ulimate responsibility for the inspection result falls on the licensed technician, not the service center. My tech was not comfortable signing his name on your inspection sticker for fear that a failure of the part in question would occur resulting in possible revokation of his license should he be deemed responsible. I can assure you that it is not our practice to fail vehicles that are passable. The four previous inspections we did on your vehicle all resulted in a passing grade. Again, I want to apologize for the manner this information was conveyed to you. Please contact me any time if you have any concerns. We really appreciate your business. - Andrew Wright, Vice President

March 15, 2007

I hate negotiating on the price of a car so I checked Kelly Blue Book for the real price of the Accord I wanted to buy and I also checked the amount I could expect to get for my trade-in so I went to the More

by imagine1959
Friendliness
Price
Recommend Dealer
Yes
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October 05, 2005

I am researching a new Hybrid vehicle and was very pleased to call a dealer and without even asking me my name, address, phone number..... they asked what I had a question on and then answered it. No More

by lkewin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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