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1,731 Reviews of Lehigh Valley Honda - Service Center
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September 18, 2015
Great Service Experience We were passing through Lehigh Valley when the check engine light started blinking on our Honda Accord and the car began to shake. We pulled off of R We were passing through Lehigh Valley when the check engine light started blinking on our Honda Accord and the car began to shake. We pulled off of Rte 78 and found that we were only 1 mile from Lehigh Valley Honda. After pulling into the service area, Trevor greeted us and was able to diagnose the problem in about 60 seconds. He knew there was a warranty bulletin and quickly explained the necessary repair. The repair was completely covered and saved us from a potential disaster. More
by pim123
Employees Worked With
Trevor Schappell
September 17, 2015
Excellent customer Service i had my car in for service and a new part had to be ordered. They could get the part in the next day. So they allowed me to take my car home and pay i had my car in for service and a new part had to be ordered. They could get the part in the next day. So they allowed me to take my car home and pay for everything the following day. Everyone was extremely nice, helpful and friendly. Quick service getting me in and out of the regular service center. More
by Klh2040
Employees Worked With
John
September 17, 2015
Recall Thank you for providing outstanding service. Everything was completed in a timely manner. I dropped off my car and used the shuttle service to return Thank you for providing outstanding service. Everything was completed in a timely manner. I dropped off my car and used the shuttle service to return home. Job was completed early. Very good job all around. More
by B Duffy
Employees Worked With
Service Department
September 16, 2015
Oil change for a warranty extension I visited this Honda dealer for my 2008 accord due to a warranty extension for an oil consumption problem. This visit was to start a study, and was si I visited this Honda dealer for my 2008 accord due to a warranty extension for an oil consumption problem. This visit was to start a study, and was simply an oil change that I had to pay for. I will be reimbursed once it's proven that my vehicle is over consuming at the 1000 mile check. The oil change took twice as long as I was told because my service tech took lunch instead of printing out my papers and giving them to the cashier. After getting all that straightened out and being antagonized by the cashier staff as if I had no idea what I was talking about, I was on my way. Once in my car, I went for my blue tooth headset, only to learn that it was now missing. Having just used it before I dropped the car off for service, I knew it was in there. The case I keep it in was there, but the headset was gone. So, back to the dealer I went. Never once did I accuse anyone of stealing it, I simply said that it was missing. The service tech went with me to my car to look again with no luck. I was then taken to the service managers office. His name is Kevin Wagner, he proceeded to call me a liar and tell me that only trustworthy individuals were employed there (calling anyone at a car dealership trustworthy is kind of an oxymoron). Then he told me it was my fault for leaving it in my car. He handed me his card and dismissed me saying if I bring a receipt for a new one, he will reimburse me... We shall see on that. More
by Kburian21
Employees Worked With
Kevin Wagner
September 15, 2015
Good work, sub-par service I had an appointment to get both of my airbags replaced. I was told in advance it would take about 2 hours. The work took 3 hours, and I was not notif I had an appointment to get both of my airbags replaced. I was told in advance it would take about 2 hours. The work took 3 hours, and I was not notified when the work was completed - I had to follow up with the service area myself, go to the cashier area, then wait until they determined where my car had been placed since it was not in the area where it was supposed to be. The gentleman who was in charge of my service (Bill) did not even do the follow-up himself, someone else in the service area did. Needless to say, I was not impressed with the overall service. More
by Kim
Employees Worked With
Don't remember specific names
September 13, 2015
Phenomenal Customer Experience We are a 2 car household. One Honda. One Jeep. Every time I take my Honda to Lehigh Valley Honda, I know I will receive exemplary service that include We are a 2 car household. One Honda. One Jeep. Every time I take my Honda to Lehigh Valley Honda, I know I will receive exemplary service that includes: - Prompt scheduling - Responsive to my needs - Friendly service - Understanding the customer has a budget and ensuring open communication about budget and options - before they do the work - Loaner car or shuttle when needed - Refreshments and wifi while waiting - Clear and user-friendly invoice and payment process - The issue was fixed and all my questions were answered Wish we could bring our Jeep here. Took it to Rothrock and Quigley for service. It's dismal compared to LV Honda. More
by GButtersnaps
Employees Worked With
Trevor Shappell
September 13, 2015
The new service center is terrific. My wife and I have bought six cars from Lehigh Valley Honda. Great cars and great service. Sam in Honda service is the excellent! We would highly r My wife and I have bought six cars from Lehigh Valley Honda. Great cars and great service. Sam in Honda service is the excellent! We would highly recommend the dealership to anyone. More
by Mike
Employees Worked With
Sam in Honda servive
September 05, 2015
That was fast! They gave me an oil change in less than 20 minutes, and that was the fastest oil change I ever had. The staff is always professional. Everything was They gave me an oil change in less than 20 minutes, and that was the fastest oil change I ever had. The staff is always professional. Everything was great. More
by Roseann
Employees Worked With
Service
September 04, 2015
always good When the service rep talks to me, I always understand the work being done on my CRV. I like that I can say no to work if it does not fit in my budget When the service rep talks to me, I always understand the work being done on my CRV. I like that I can say no to work if it does not fit in my budget. More
by flamingo
Employees Worked With
robert bueso
September 01, 2015
Service is good , fairly easy to get appointment and wait time estimate is accurate. Price quote is usually accurate explanation of needed work is thorough. , fairly easy to get appointment and wait time estimate is accurate. Price quote is usually accurate explanation of needed work is thorough. More
by njf
Employees Worked With
Trevor
