Lehman Mitsubishi

All employees at the Mitsubishi building are RUDE & need customer service training.This is my first time coming to service my Outlander I purchased in March. When I walked in no one greeted me or acknowledg customer service training.This is my first time coming to service my Outlander I purchased in March. When I walked in no one greeted me or acknowledge that I was there they continue having the conversation they were engaged in when I arrived. When I returned to pickup my car it was the same thing. When I walked in I was by the desk to the south & they told me I had to go to the north side desk & when someone started helping me they took me back to the desk to the south where I started. I’m a new customer to this dealer it will be a good idea for the sales department to show customers where service area is, it is so confusing coming in there for the first time and having to deal with your extremely rude staff. I work in customer service dealing with people at the worst time in their lives and if that greeting is not good from the minute they enter our office everything will go in the wrong directions. This is not my first Mitsubishi but first one from this dealer I’m truly sorry I purchased from here going to find out since I’m paying for my services in my monthly payment if I can go to another dealer and if I return I hope to see your staff greeting and acknowledging that a customer just entered the building or you will continue to get reviews like this. More

Took 2 trips to fix a warranty item. And needed to get angry for them to fix second time Just aggravating And needed to get angry for them to fix second time Just aggravating More

I don’t like to say this but the worst service I have ever seen since I m living here in Miami. No answers phone, never give a estimate , terrible but no everything is bad. The manager I don’t remember ever seen since I m living here in Miami. No answers phone, never give a estimate , terrible but no everything is bad. The manager I don’t remember the name, he was trying to fix my problem. He did his best I a really appreciate his job. But the rest I talked with 2 or 3 ppl rude, very. They don’t wanna work looks like. I wish the best. More

Orlando is always very communicative and takes the time to explain the issue at hand. to explain the issue at hand. More

Left my car Tuesday morning 8/2/2022 . Returned Friday 8/5 7PM Forced to rent a car for those days. Had left several messages . No response until Friday. Have been a loyal customer fo Returned Friday 8/5 7PM Forced to rent a car for those days. Had left several messages . No response until Friday. Have been a loyal customer for many years but this was the worst experience. Grateful for discount on diagnostic fee. More

Excelente atension y compromiso muy buenos precios y muy buenos carros, de verdad que estoy muy contento. buenos carros, de verdad que estoy muy contento. More

I have been going to Lehman for more than 20 years to purchase cars and repairs. Everyone is very professional and knowledgeable but they need to be more attentive to customer when repairs are being done purchase cars and repairs. Everyone is very professional and knowledgeable but they need to be more attentive to customer when repairs are being done. I called 3 times to check on progress of my car and I was told I will get a callback to no avail. That’s the only issue I have with Lehman. I know they are busy but they need to take time out to call customer and assure them that everything is ok More

Great service. I was out in only 2 hours. Orlando was very accommodating, he was superb. I was out in only 2 hours. Orlando was very accommodating, he was superb. More

Once my vehicle was towed to this location, “ CHRIS” my advisor addressed the issue and had my vehicle back on the road in no time. Great communication…. advisor addressed the issue and had my vehicle back on the road in no time. Great communication…. More

The experience was excelent , always I recommend with families and friends . The sale associette is the best families and friends . The sale associette is the best More