I don't know where to start but I know where we ended up! Extremely happy with the service provided and the SURPRISE delivery of the vehicle to my spouse on the job! Melissa Martin is patient...so patient in fact that she worked with me for 6 MONTHS! Did I mention I have never purchased a NEW car before? That in itself was scary but Melissa reassured me all along the way that she'd be there for me when I was ready. And she was and she checked in now and then. Everything we discussed was via email. Quotes, financing, offers to bring a New Ford Flex by my workplace just to look at it. Who does that?! We didn't even meet in person until about ten days before I took the plunge! She even brought in a used Flex I was finally considering due to cost from another location very south. I liked it but the more I thought about it the price wasn't that much different overall for a new Flex. I also was VERY picky about the colors. I wanted Black, Charcoal cloth interior , and no fancy extra unnecessary items. She brought in what I wanted from a third location and had it waiting a day early for me. The exact colors with 3 extras I actually was thrilled to have; a backup camera we didn't think existed on that particular trim(initially I thought a backup camera was a distraction), roof rails, and a fancy get-back-in-your-vehicle-if-you-lock-your-keys-in-it-thingamadoodle. Oh and paperwork took about 20 minutes at the most. Overall, Melissa was the reason I bought from Leif Johnson Ford. I even sent 2 coworkers to her that were in desperate need of a vehicle months before I purchased the car because I was confident she could help in some way. Melissa is patient, caring, likes some of the weird stuff I like and was in no way surprised that my potential trade-in vehicle was black, had a gray interior, and had a full-sized skeleton in the back seat. And that was another thing. Honesty. She knew my trade wouldn't fetch much and was upfront about that. SO, go to Melissa, at Leif Johnson Ford on Airport. If she doesn't have what you want there, I'm sure she will find a way to get what your looking for. And if she can't, she'll tell you straight up. Thanks again Leif Johnson Ford, but in all sincerity, 99% of that is to Melissa Martin!