Leif Johnson Ford Inc. - Service Center

The best out of a bad situation I will update once repairs are verified. Van due back 12/29. They provided a loaner to take on my vacation. Eleana has greatly improved her communicat I will update once repairs are verified. Van due back 12/29. They provided a loaner to take on my vacation. Eleana has greatly improved her communication to me over the last 2 weeks. More

It's cold in here The employees at Lief Ford are very friendly. However, I sat in the customer waiting area for 2 hrs 45 minutes and was cold the whole time. The thermo The employees at Lief Ford are very friendly. However, I sat in the customer waiting area for 2 hrs 45 minutes and was cold the whole time. The thermostat was set at 65 degrees in a locked clear box. There was no way the service employees could change the temperature. If this is Leif Ford's way of pinching pennies it backfired. To me it shows how little they think about/value their customers. More

Outstanding Customer Service This dealership has seemed to really turn things around from the last time I was here. I spoke with Frantz about the warranty that was purchased with This dealership has seemed to really turn things around from the last time I was here. I spoke with Frantz about the warranty that was purchased with my vehicle. Not only was he extremely knowledgeable, but kind, patient, and quick to give me feedback. He understood my concerns and answered all questions with sincerity, showing that he truly cared about me and my vehicle. Frantz was prompt, polite, and professional. I will gladly return here. Frantz was not the only one who dazzled me with their exceptional service, Tina, who helped me with my rental, couldn't have been more friendly and helpful. Tina spent time making sure I understood the process and made me feel especially welcomed. I am so pleased with this dealership! It is so refreshing to feel valued and respected when having issues with your car. Oftentimes big box superstores can seem villainous, but this shop is a departure from the norm. I hope that you'll make your purchase here so you are able to receive the standard of care I have! More

Service ADVISOR NOT Writer Had an issue with my Back-up Camera and Radio cutting out. I had it at another Austin Ford Dealer who could not resolve the issue. Their solution was Had an issue with my Back-up Camera and Radio cutting out. I had it at another Austin Ford Dealer who could not resolve the issue. Their solution was to pay $5,000 to completely re-wire the entire car??? Brought it to Leif Johnson and Service ADVISOR Frantz Cordio. He spent time to research any possible known issues and all re-calls. We started by performing the re-calls that the other dealership did not advise existed nor did they perform. Both of the re-calls had potential of resolving the issue. They performed the re-calls and the problem has diminished. Now the radio periodically briefly cuts off and then comes back immediately, previously it cut off and did not come back on immediately. Hopefully this will work it's way out and completely resolve the issue. If this doesn't resolve the problem I am certain we will be able to isolate and completely resolve. GREAT to see a dealership and service department that is more concerned about taking a LOGICAL approach to resolving an issue rather than an illogical route to benefit their dealership. I cannot speak any higher about the quality of service provided by Frantz. He is a customer orientated KNOWLEDGABLE SERVICE ADVISOR, NOT a Service Writer. More

Good service I bought my car from Charles Maund Toyota but a few months later there is a small problem with the transition. I went to Maund Toyota but they were no I bought my car from Charles Maund Toyota but a few months later there is a small problem with the transition. I went to Maund Toyota but they were not help full at all. They told me that once the car is sold to me, it was all my problem. But later I went to Leif Johnson Ford and people there are really nice. The technician who helped me was Frantz. He is a very professional and nice person and gave me a lot of advises. Those advises are very valuable for a new driver like me. Finally he helped me to fix the problem and it was free since my car was still in warranty. I highly recommend this place. More

Great Service! Took my truck in for some warranty work on the seat belt this morning. Thought it might take a few days. But Annette, my service adviser got me rig Took my truck in for some warranty work on the seat belt this morning. Thought it might take a few days. But Annette, my service adviser got me right in, kept me informed of what was happening with my truck, and got me out in a few hours!!, with an oil change added! Great service, friendly people make all the difference! More

Terrible Service Department Thought I would give you some feedback about my experience getting my 2012 Ford Escape serviced today. I had an appointment for an Oil Change and S Thought I would give you some feedback about my experience getting my 2012 Ford Escape serviced today. I had an appointment for an Oil Change and State Inspection. During the State Inspection, the inspector stated the wiper blades needed to be replaced to be able pass inspection. Which I was told that would be $25, which is high when the only thing that needed to be replaced was the rubber, not the wiper blade assembly. I couldn't leave and replace the wipers blades myself, because I would have had to pay for second inspection. Then we I went to pay they state they missed priced and said it was now $39 for wiper blades. After I complained the Service Representative took the "Labor" fee off, which we know it only takes less then 30 seconds to replace. In addition the Service Representative pushed a hard sell for the following things that should be done; 1. Coolant Flush 2. Plug Replacements 3. 4-cylinder tune up 4. brake line fluid replacement. I asked if these were required for State Inspection or affect the performance of the vehicle, which he responded no, it's just "preventative maintenance". Then I witness another Service Representative do the hard sell to another woman waiting for just her oil change. Do you do the same practice to men, or just pry on female customers? Let along you have lost me as a customer for getting my Escape serviced at Leif Johnson, you also lost me as a customer as I was also looking to buy a new F250 Platinum Pickup. More

Lack of Customer Care, Vehicle returned covered in GREASE! I am a long time loyal customer and have purchased four vehicles from LJF. Since 2004, I have only had two (5-Star rated) Service Advisors (SA), unt I am a long time loyal customer and have purchased four vehicles from LJF. Since 2004, I have only had two (5-Star rated) Service Advisors (SA), until this recent trip of oil changes. Monday, I met my new SA and he was very nice and seemed to be on top of his game. On Thursday, I brought our second vehicle in to have an oil change, to check a differential oil leak, and repair a broken driver seat issue (still under warranty). I knew it was going to take time, so I chose to rent a car and go back to work. At 3:00 p.m., I called to get the status of my vehicle. I found out that my SA had left for the day; but was told that the vehicle was done and ready. I drove to the dealership, went to the Casher to pay and get my vehicle. They told me that they had no record of my vehicle. After waiting a good amount of time, I spoke with John, the Service Manager. He did a good job in personally solving the issue. Kudos to John that day. After close to an hour of waiting, with a Porter looking around for my paperwork and John getting involved; my paperwork and keys were buried on the desk of my new SA. NOT GOOD! This shows me that the SA doesn't follow through with the work that he starts. As a professional, I assumed that there would be a spot for inprogress work;especailly if it is known the customer would be back that day to pick up the car. To ensure that my clients have a positive customer experience (5 Star) that LJF follows through with their service from start to finish. Finally my vehicle is brought up. I transfer my items from the rental back to my vehicle. It is just before rush hour, and I want to get on the way home. I did not notice all the grease stains on the door jam, floor mats, steering wheel, and seat. Once I did notice, I was really ready to just let this experience go by and hope that the next one was better. However, the next morning my wife comes to me irate. After having the vehicle detailed earlier that week, it was now covered in grease. Two things that would have solved these issues would have been: 1) taking the time to place a paper mat on my floorboard and 2) offering a little more customer attention from my SA. A phone call goes a long way. At the end of the day knowing my SA has open tickets, calling the customer to let them know that their work is still pending and that it was turned over the WO to an associate; is 5 star CS. The sad thing is that I met the tech that was working on my vehicle and had a great conversation about the issue with him. I felt that I was in good hands and felt safe with work he was doing on the vehicle that carries my family. Now I just wish he would have taken just a little more time to place a paper floor mat in my vehicle, wash his hands before driving it, and just looking out to return the vehicle in the condition that he received it in. I have to say that over the years, the quality of work and customer experience has kept us coming back for over 10 years. However, if this is the new CE, that we are expected to receive from now on, we will start looking for a new dealership. You are welcome to contact me for more details about my experience with Thursday's service. UPDATE Since my review, I have met with several managers of LJF to discuss my experience and issues. Each and every one of them was very sincere to fix the problem and keep me as a happy loyal customer. We determined where the breakdown was and I feel that myself, or no one else after me will not have the same experience like I had. LJF did go above and beyond to right the wrong and I feel that if I ever have another issue that I have not only a name but a friend that I can contact to resolve any issue. I have returned several times to have standard maintenance done to all of our vehicles and have had nothing but great customer service. More

Five weeks to replace a transmission - then still not right No one should have to wait three weeks just to have a problem diagnosed. It then took another two weeks for the repair. This was pathetic service as No one should have to wait three weeks just to have a problem diagnosed. It then took another two weeks for the repair. This was pathetic service as the car sat outside in the hot sun for weeks. When I got it back it was filthy from sitting outside for almost a month. They didn't even clean it! Then the day I got it back it failed again - it took them 5 weeks to get it wrong. Never going back. More

STILL BROKE AFTER SEVERAL VISITS I TOOK MY 2001 LINCOLN NAVIGATOR TO THIS SERVICE CENTER FOR REPAIR ON THE AIR RIDE SUSPENSION. AFTER THREE VISITS IN LESS THAN A YEAR, AND THOUSANDS I TOOK MY 2001 LINCOLN NAVIGATOR TO THIS SERVICE CENTER FOR REPAIR ON THE AIR RIDE SUSPENSION. AFTER THREE VISITS IN LESS THAN A YEAR, AND THOUSANDS OF DOLLARS, IT FAILED AGAIN. BY THAT TIME THE MILAGE WAS OVER THE WARRANTY FOR THE PARTS THAT HAD BEEN REPLACED. EVEN THOUGH WE MADE IT CLEAR THAT THE PROBLEM STILL EXISTED WHILE UNDER WARRANTY, THEY WERE UNABLE TO FIX IT. THE MANAGER OF THE DEPARTMENT SIMPLY SAID THAT THE PARTS WERE OUT OF WARRANTY. THEY HAVE ALSO BEEN UNABLE TO STOP THE CHECK ENGINE LIGHT FROM COMING ON. EVERY TIME WE TOOK THE VEHICLE IN THEY KEPT IT 5-10 DAYS AND ONLY AFTER KEEPING IT FOR AN EXTENDED TIME ON ONE OCCASION THEY OFFERED A LOANER CAR. THE PEOPLE IN THE NEW CAR DEPARTMENT ARE VERY NICE AND FRIENDLY, BUT THE SERVICE AFTER THE SALE HAS CONVINCED ME TO TAKE MY BUSINESS ELSEWHERE. More