Leith Chrysler Jeep

Buyer beware. My experience with this dealership was extremely disappointing and, in my opinion, completely unprofessional and unethical. I spent several days w My experience with this dealership was extremely disappointing and, in my opinion, completely unprofessional and unethical. I spent several days working out a deal over the phone with a sales associate and sales manager. After finally reaching an agreement, I specifically asked three separate times whether the deal was finalized because I was traveling over 2½ hours to get there. I was assured in writing that everything was good to go and that I should come on up. Then, with me less than an hour away, the dealership sent me a text message—not even a phone call—saying the Jeep I had agreed to purchase was already gone and they had nothing comparable available unless I was willing to pay an additional $4,000. After all the time spent negotiating, the repeated assurances, and the agreement we had reached, they made no meaningful effort to honor the deal or make things right. To make matters worse, they ran my credit multiple times, leaving me to deal with the resulting credit inquiries despite having nothing to show for it. This is not how a reputable dealership should treat customers. If the vehicle was unavailable or the deal could not be honored, that should have been communicated before asking me to make a long trip and putting my credit through multiple inquiries. I strongly encourage anyone considering doing business here to get every detail confirmed in writing, verify that the vehicle is physically available, and protect yourself before allowing them to run your credit. Based on my experience, the way this situation was handled was unacceptable. I expected honesty, professionalism, and accountability. Unfortunately, I received none of those things. I would not recommend this dealership based on my experience. More

Two weeks to get a service appointment and no loaners. Drop the car off at 10am and they don't do inspection until 3pm. I get a video showing the car needs a bunch of work but now they are close to closin Drop the car off at 10am and they don't do inspection until 3pm. I get a video showing the car needs a bunch of work but now they are close to closing and no follow up so I can't approve work and get them started. Everyone there was very nice, but they seem severely understaffed. I need a new car soon, but this is making it much less likely it will be another Jeep. As an update, it is now 2PM the next day still with no follow up. I called about an hour ago to see what the situation was and the person I spoke with was very nice, and promised to have someone get back to me but still no word. Getting my Toyota serviced at the dealership is a much better experience. They seem to appreciate that it is difficult being without a car. My impression is this isn't about the people working at Jeep. I think this is management under investing in making owning a Jeep a good experience. If they had provided a loaner like every other dealership I've ever experienced when signing up for thousands of dollars of repairs, I wouldn't be writing this critical review. More

Went there over a week ago for service. Requested they look and see why engine light was on. They told me they didn't have time. I asked couldnt they just run a quick diagnostic and tell me Requested they look and see why engine light was on. They told me they didn't have time. I asked couldnt they just run a quick diagnostic and tell me what's wrong. I wasn't asking them to fix the problem. I was told "it takes alot more than that". I knew I was being told a lie becaue I had already had another place look at it and IT ONLY TOOK 10 MINUTES. I just wanted them to confirm what was told to me since this is where I purchased it. Then I was told I needed some new filters....so they had time to replace filters but not do a 10-minute diagnostic!!!! HUGE DISAPPOINTMENT!!! I'm actively looking to purchase a Wagoneer, but I will NEVER purchase another vehicle from them!!! I prefer to spend my money at a place that continues to appreciate and respect customers....long after a purchase has been made. More