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Leith Ford

Wendell, NC

not yet
rated
108 Reviews

5300 Rolesville Rd

Wendell, NC

27591

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108 Reviews of Leith Ford

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June 01, 2013

"We found a car we were interested online and before they..."

- itzhugh

We found a car we were interested online and before they had a chance to run it through reconditioning. But wow, reading other reviews about Leith and Harry makes me think that they aren’t the same people. We had four problems with our purchase: 1. Harry gave us apprehensive, hostile, and dismissive answers when we were negotiating on the car. All we wanted to do was understand the value of the vehicle. That requires an understanding of the features, competitor pricing, bluebook value, etc. We were polite and courteous. 2. They have no consideration for your time. The wife and I had to do our search with our 20 month old in tow. Obviously, a disruption to his routine is challenging, and planning ahead of time is the most effective way to avoid potential problems. We were supposed to get the car after work, and Harry said they would have the reconditioning started “first thing in the morning”. He assured us it would be ready when we came by. The wife checked in during the afternoon, and it was on track supposedly. We showed up and Harry said it wasn’t ready. He said he was expecting us at 6PM. It was 5:52PM. No big deal. The wife, our son, and I went to the toddler play area inside to try to keep the little guy pacified. Shortly after 6PM Harry came by and said he was expecting us by 6:15PM. A brief time later he walked back by and said that he was really expecting us around 6:20-6:25PM, but the car would be ready very soon. He came by again at 6:30PM and told us the technicians just got the tool they needed to finish the job. 3. During reconditioning they scratched the car in several places. I am - 100% - absolutely – positive - that the scratches didn’t exist prior. Harry tried to tell me they did, but after a brief conversation I got him to agree that the damage was new. 4. They don’t care enough to respond to your feedback. I made attempts to contact management, which included sending an email to the general manager and service manager regarding our experience. Again, I was polite and courteous, but I documented the whole encounter. I haven’t heard a word back from them. We still ended up with a car that we like, and any one of these issues isn’t the end of the world. Taken as a whole, it indicates a dealership that just doesn’t care. If they will lie to you about little things, can you trust their sincerity on something with consequences? Take your money to somebody that cares. We will not be returning to Leith brand dealerships. We should have walked away.

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Recommend Dealer
No
Employees Worked With
Harry
May 12, 2013

"Leith Ford - Horrible Experience. Poor communications -..."

- Ccraleigh

Leith Ford - Horrible Experience. Poor communications - took 28 days to pay our trade off - refused to pay the interest charges during this period of time - Misrepresented Ford rebates and financing - Has made no attempt to bring a mutual resolution to the table - I ended up paying more for this vehicle because of the dealership's handling of this sale. Sales Person was Chris Roberson, Sales Manager was Tony D., Finance Manager Tony Crews. They accept no responsibility for their poor performance at all! Buy a vehicle from anywhere but here. PS: we upgraded the cloth seats to leather and asked to keep our cloth seats, since we paid for them and in case we damage the leather - nope, ignored.

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Recommend Dealer
No
Employees Worked With
Chris Roberson and Tony Crews
March 13, 2013

"Jose Rodrizguez was my salesperson. He help me from the..."

- nanajean

Jose Rodrizguez was my salesperson. He help me from the time i drove up on the lot to the time l left. He done everything he could to get me in the car i wanted. I would recommend Leith Ford in Wendell to anyone and ask for Jose because he will do everything he can to get you in a car. Thanks Jose Jean Lamm

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Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
January 31, 2013

"I was at Leigh Auto Park for service on my 2005 Expl...."

- colem1

I was at Leigh Auto Park for service on my 2005 Expl. Sport Trac. While I was there walking around I meet Jose Rodriguez. I asked him about some of the used cars on the lot. He answered every question and was very knowledgable When my servce was done, I asked for his card Iwent home and thought about the cars and the prices. I came back and asked for Jose. One of the cars I asked Jose about, I ended up buying it. He was so helpful during this experiance, I would not hesitate to refer Jose or Leith Ford to any of my friends or family. Thanks Again Jose, Michael Cole

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Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
January 31, 2013

"Salesman was very helpful and friendly and most important..."

- jesse r taylor

Salesman was very helpful and friendly and most important very professionel as was the business manager. All my questions were answered. easy and smooth transaction.

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Recommend Dealer
Yes
Employees Worked With
jose rodriquez
December 18, 2012

"My wife and I had an outstanding experience buying our..."

- jakeparker

My wife and I had an outstanding experience buying our used Ford Fusion. Jose Rodriquez was responsive to our inquiries about the vehicle we saw online and he helped put together an offer that was within our family budget. So far we're enjoying our new Fusion. We'll be more than happy to recommend Leith Ford to our family and friends when they are looking for new vehicles.

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Recommend Dealer
Yes
Employees Worked With
Jose Rodriquez
September 25, 2012

"I went looking for a mustang and found one .Harry was..."

- lawdog98

I went looking for a mustang and found one .Harry was very friendly and knowledgeable. He also took care of some issues with the vehicle. The only complaint I have is that they would not come down on the asking price of the vehicle at all..

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Recommend Dealer
Yes
Employees Worked With
Harry Blanks
September 19, 2012

"Great experience. The team worked with me to find the..."

- Bchduty

Great experience. The team worked with me to find the specific Ford Mustang I wanted, including year, color, interior, and options. Since I was searching a slightly used vehicle, I did not expect to get everything I wanted in the price range I wanted, yet they were able to achieve exactly that. Great job.

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Recommend Dealer
Yes
Employees Worked With
Johnny Wisenbaker
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